Chendi L.
Google
I was visiting the area from out of state and was excited to see that 99 Ranch has opened here. However, I was vastly disappointed as the chain store is miles better in NJ.
One male employee literally pushed my mom out of the way so he can just put some veggies in a bag (for himself or for another customer idk). The aisles are narrow and crowded due to purple preparing for new year. Why the rush and impatience? In another case, a female employee ran past us, grabbed the ladder that's in front and rushed right past us AGAIN in the narrow aisle that was blocked by unpacked boxes. She could have walked the other way, where there was no blockage or customers, but instead chose to walk in front of us, where there was no room! Not sure why the ladder was there in the first place, as it's a major safety hazard, especially during new year rush. There was an item we wanted with no price tag. We decided to buy it anyways, regardless of price. When we checked out, there was no barcode on the item. Usually, in this case, stores will give to customer for free. However, they sent someone to check, even though we told them no price. There were people behind us, and we didn't know how long it'd take, so we removed that item. Not sure how a store can operate, during one of the busiest times of year, with no prices marked, let alone no barcodes- this item shouldn't have been in the shelves then! Did you just open today?? Looking back, or was suspiciously (a lot) less busier than other supermarkets in the area 🤔.
We have rewards membership, but no one asked to input our phone number to receive points. I've noticed multiple checkout lanes (3ish at entrance, 3 at exit); however, the space to queue is minimal. If 5+ people line up, they will literally be crowding the aisles, potentially preventing other customers from shopping.
Produce: cheaper than Jmart but tbh not that fresh; great selection of mushrooms
Fruits- also cheaper, small selection but you get the basics
Snacks- only 2 aisles?!?
Drinks- great selection of korean, chinese, and japanese drinks
Compared to Edison and Hackensack, this store lacks space (duh, it's nyc), variety in produce, fruits, snacks, and customer service (basically nonexistent).
The 3 stars is solely for its clean bathrooms (with numerous stalls). Actual store is pretty clean as well. Food court, downstairs, is small compared to new world.