Calvin A.
Yelp
Sheesh... First, the manager was sitting right there, missing what was plainly in front of him while he was obviously more interested in his brew vendor than his staff and patrons. The server was loud, brash, shrill, inappropriate. She should really be concerned with her deportment, as should the "manager." She paused halfway to the new patron, carrying the obligatory popcorn when she stopped to talk loudly to her girl friend about how she had pneumonia, as did her kids, but (cough) "don't worry because I am not contagious." She then failed in the basic 5 patron protocols (John Taffer would tear them both a new one), no proper greeting, no setups until she happened to think about it later, continued to talk loudly about her family's pneumonia, and took the order, finally. The steak came absolutely dry, charred, over-well done, virtually inedible, but, not being 'that guy' who sends it back, tried to eat it along with the overcooked sides. The server had the class to ask me to pay because it was the shift change. When the patron commented that the server surprised by not asking how the meal was. She grinned and said, "Yeah, that, too " ! The patron explained about the sorry meal and her deportment, calling it "The least pleasant dining experience in 50 years," and asked how the order had been presented to the chef. She lied to the patron saying "Well done, like you asked." The patron told the lying server that she, indeed, had been so preoccupied and self-absorbed, talking loudly about her sickness, and boasting about finally getting her mail-order BA diploma, that she had never asked the patron how the steak should be prepared. DO quit your day job, please, and please be that college graduate. Hope that works for you. You lost thousands of dollars for your employer. Absolutely egregious server, manager, establishment. This is from a loyal 35 year client to the chain. 99 in Lynnfield gets a 5 Tums award... retched wretch of a place.