Una D.
Yelp
I had a HORRIBLE experience at this place Friday, May 16th. I heard about them on Instagram and how great their food was, especially their soul food egg rolls. I was on my way to visit with family and thought it would be nice to bring food, so we can nibble and chat.
Prior to going, I look on "A Family Affair Southern Cuisine" website and I noticed they offered May 16th Specials. The website listed Red Snapper & Fries or Catfish and Fries for $9.99. I thought, wow, great deal. I also looked at the regular menu and saw soul food egg rolls, one for $6 or two for $10.
When I arrived and placed my order the meals were rung up at $11.43 each and the egg rolls were rung up at $7.24 and the second egg roll was $7.16. I asked the cashier about the specials and prices I saw listed online at $9.99 and $10 for two egg rolls and out of nowhere another young woman appeared from behind the wall and began speaking to me saying other customers who shop for groceries know and understand cost increases and inflation and the prices on their website are not current, but their other customers understand and don't have an issue with paying the difference in cost. I was very polite, I did not raise my voice, I simply stated to her, that her website listed one price and I was rung up at a very different price and her website was a direct representation of her establishment. She told me she does not have the ability to update her social media pages with current pricing as quickly as her in store price list, so that is why the pricing is different. Again, I pointed out she should have better access or control over what is listed on her website as it directly reflects her. She got an attitude and stated "I just approved your refund." I expressed to her that I did not require a refund and she could keep the difference in cost.
Her actions demonstrated the blame was on me and implied that I do not understand the costs we are ALL paying for food and inflation and I'm the problem and do not have the right to question their pricing. I have EVERY right to question pricing if I saw "MAY 16TH SPECIALS" on their website. It did not read "Friday Specials", it read "MAY 16th SPECIALS". Don't advertise something on YOUR WEBSITE with a specific date associated with it, that you are unable to honor. That's HER FAULT, not mine. Insulting me and implying I don't understand costs, tariffs, and inflation is very disrespectful, as I have a family that I feed everyday. I am also a FF&E Senior Project Manager for a very large purchasing firm and my job and job security is DIRECTLY impacted by the Chinese Tariffs, in particular. I read about Tariffs daily, as there are current tariffs on metal beams required for structural support, lumber required for building hotels, and FF&E (Furniture, Fixtures, and Equipment) required for furnishing hotels. I know ALL about tariffs, inflation, etc. I'm a pro on it, actually!
To add insult to injury, I later learned the young man working behind the counter felt the need to apologize to the customer who ordered behind me, and told her "I'm sorry about that customer before you, some customers feel entitled". That conversation happened AFTER I left the restaurant and what he did not know is that the woman he apologized to about my "so called" entitled behavior was the neighbor to my family member I was visiting with.
How rude of him!
I was not disrespectful, I did not raise my voice, nor did I exude a sense of entitlement. I simply asked why the difference in cost between what was on their website and what I paid and I had EVERY RIGHT to question that.
When I received my order, I noticed they included a $2 refund in a plastic bag and placed it in my "To Go" bag, but to be honest, that was not the correct refund amount. The correct refund amount would have been more like $3.00, if we were addressing the fish special only (not the soul food egg roll). Either way, I went there with a SINCERE intention to support a local Black Business. I 100% regret spending my hard earned $44.90 + $3.00 tip I left in their tip jar at this establishment, especially since I am an amazing cook myself who can also throw down on soul food.
I am disappointed in the undeserved treatment I received, as my intentions were to sincerely support a local black establishment who I was told offered good, quality food. I am very insulted by the young man who felt the need to apologize for my behavior when I was nothing but polite.