Jennifer N.
Yelp
Update : owner reached out to me with an extremely responsive email , so I'm taking this as an isolated incident , updating my review and returning the stars I originally granted since this really is a great little place --quality of the product is superb as I had written in my original review.
As I said to the owner : . It happens , and I regret I lost my temper a bit too . That kid was just a bit too much for me that day , and wayyyyy out of line . Possibly he is a great worker in another capacity , but front facing customer service ...is not his bag of tricks .
Extremely RUDE. I am a regular here and used to dance at the studio next door when It was there all the time .
First , let me say your product --is delicious . It's perfect really .
Where you go wrong --is the short sighted customer service of the people at the counter .
I can only imagine that the management or owner must back this very short sighted " customer policy " --of a $10 minimum . And pressure the employees to enforce it at all costs --to the detriment of your business --even if it loses a sale .
While I understand this is there for a reason--to save the money the fees of having credit cards run for a low amount .
I get this policy as a general "rule ," the way the kid enforced it --was extremely short sighted --and "stickler "
I didn't have cash on this particular day and the counter guy proceeded to get into a snarky condescending "tug of war " with me . It was his TONE that spoke loud and clear and more his bad attitude --than any policy he was enforcing . I get it . But he proceeds to tell me how " if I understand the policy , then why am I asking him " upon which the other girl at the counter says "if you really don't have cash , we can make an exception "
(Which is really what the guy should have said in the first place )
At the end of the day it comes down to the tone of what you say --as much as what was coming out of his mouth .
He should never have let it go that far with a customer to begin with .
I got the sense that he just wanted to be "right " and it became a matter of him having to have the last word , a battle of wills .
He could even have nicely said "you could purchase one more item "
At the end of the day it was more his tone that caused the situation to escalate more than anything else . Not the policy , rather his horrible attitude from jump .
In an effort to enforce a general policy , do you really want to lose long time customer over what amounts a .50 cent charge ?
On top of it , he proceeds to get into an argument with me along with the other girl at the counter and started "dismissing " me in a very condescending way .
When I reminded them I was a customer and took out my phone to record their bad attitudes, they all of a sudden changed their tune --real quick .
The guy who was at the counter actually frustratedly snapped at me that he would be fired --for not enforcing this policy . To which I really hope he was exaggerating because if that's the case , in your effort to enforce a shortsighted policy to begin with --you alienate customers and create an air of hostility in a market climate where businesses are closing left and right .
Classic example of shortsighted business"policies " in which small business owners "trip over dollars to pick up nickels .
Also , if there is something you don't have on the menu , don't put it on the counter in a prominent place .
Worth noting , I still tipped them for their "service ."
Also , the strawberry matcha latte --is really nasty . Or maybe they just made it so because they didn't like what I said lol . It was thick and gross and almost impossible to drink from a straw .
Feel free to reach out to me .