Mercedez S.
Yelp
Review of Abigail Nightclub, Washington D.C., Date: February 10th, 2024 10:50 pm - 11:20 pm
During a recent visit to Abigail Nightclub in Washington D.C., my group and I encountered an issue that significantly detracted from our experience. We approached the bar area managed by a bartender named Darlette, as informed by the manager, A.G. Despite our polite attempts to gain her attention, including raising our hands and calling out to her, Darlette seemingly dismissed us multiple times.
Surrounding patrons received prompt service; however, our efforts were met with indifference. At a louder attempt for communication--considering the club's noisy environment--Darlette responded unfavorably, accusing us of disrespect. This interaction led to a refusal of service, with Darlette stepping away and remaining idle, further escalating our discomfort.
Feeling marginalized, we patiently waited and eventually received service from another bartender, to whom we expressed our gratitude through generous tipping. I later voiced our concerns to the manager, A.G., who engaged with Darlette. The resolution offered seemed unsatisfactory as Darlette continued to express disdain openly, undermining the professionalism expected in such establishments.
This experience has left us feeling unfairly treated, potentially due to racial biases, casting a shadow over our visit. The lack of effective resolution and the apparent disregard for respectful customer service have led us to decide against returning to Abigail Nightclub. We hope this feedback prompts a reevaluation of customer service training and sensitivity, ensuring a welcoming environment for all patrons.