AC Hotel Downtown Los Angeles

The entrance was a bit difficult not having been to this hotel before, but a hotel staff on the ground level kindly guided me to the front desk. At the front desk, I was greeted by Dianna (spelling), who went above and beyond. Dianna was super helpful and welcoming, and I loved the energy amongst the staff! Wonderful place and so far highly recommend! ----- As I have stayed at this Hotel a few times, I had to update my review. Deanna has been one of the reasons why I continued to come back to this hotel whenever I needed a stay in LA. She is amazing, very professional, and extremely helpful every time I see her. Her kindness always made my stay even better, feeling welcomed from the very beginning. Highly recommended!

The worst Marriot Hotel I have ever stayed in (AC Hotel Downtown Los Angeles). My first time visiting LA and I decided to trust Marriot as my Family works for this company and we have been using them for many years. When arriving the front desk clerk did inform of us all the amenities that were for the Moxy and not for the AC. She did not tell us about any attractions or things to do in the area. She only mentioned the bars inside of both hotels. On day 1 we found out that the TV in the room did not work. It would go black when you tried to turn the channel. The front desk was advised. Only to return later on that night the TV still did not work. The next morning I went back down to the desk about the tv again and also inquire about the complimentary bathroom toiletries. I was advised Marriott no longer puts those items in the room you must ask for them. While out for the day the TV was supposed to get looked at and toiletries left in the room. To return again and NOTHING. Not to mention this hotel was booked based of the views and the pool. Which we were not allowed to used the entir 6 days that we stayed here for my BIRTHDAY!! This was not adverstised on the website nor was there an indication that the MOXY and the AC were 2 different hotels!! Each site had the exact same address and photos!!! There are multiple elevators to get in and out of the hotel plus another elevaror to get to your room! It took forever becasue of the attached club called level 8. There were no given directions on where to go to get to this so it was an extremley long wait for the elevators. Not to mention you couldnt get off the eleveator on a certain floor after a ceratain time. I guess this was also failed to be mentioned. I did however go to the LO LO bar where we had poor service. Waited to order food after ordering drinks and the waiter never came back. Also went down to the bar in the MOXY lobby to be told by the bartender that he was closed as there were other ppl at the bar having drinks. It was 10:30 and the bar didnt close until 11. Was unable to use the daily $18 credit due to the lack of service. We walked in and out of this hotel daily and no one greeted us. This is the worst Marriot service I have ever recieved, and to think I wasted a birthday experince here.

From the moment I arrived at the AC Hotel, Juan made me feel incredibly welcome. His warm smile and professional attitude immediately stood out, and he truly set the tone for what turned out to be a fantastic stay. The check-in process was quick and smooth, but what really impressed me was how attentive and thoughtful he was throughout. Juan took the time to make sure I had everything I needed, answered all my questions patiently, and even offered great recommendations for local spots to check out. One of his restaurant suggestions ended up being one of the best meals I had on my trip. He also remembered my room preferences and made sure I was comfortable, which I really appreciated. What really made the experience special was how genuine Juan was—when I mentioned I was celebrating a special occasion, he went out of his way to make me feel acknowledged. It's rare to come across someone who truly enjoys helping people and goes above and beyond to make guests feel at home. Thanks to Juan, my stay at the AC Hotel was more than just a place to sleep—it was a truly memorable experience. I can’t thank him enough for his outstanding service. AC Hotel is lucky to him!

Wow, great value for this hotel. I was looking for a hotel nearby the Convention center in Downtown LA and this one popped up as a new hotel. Was also a very affordable option. Didn’t realize it was so close to the convention center when I arrive it’s literally across the street. The staff was great and I was most impressed by the amazing views from the sky lobby when I checked in. This is the first hotel I ever went to where the lobby is up on the 34th floor. Great views of all of LA.

Ashley at front desk welcomed us with a genuine smile and a pleasant warmth like that of a dear friend. She signaled the start to a very pleasant stay here at the AC Hotel. | Dalia and Cesar in the restaurant were amazingly helpful. Dalia was just as friendly and helpful as she was at our stay last year, continually checking in on us to see that we had all that we needed. | Cesar was incredibly cheerful, and was a fount of great recommendations and useful local information about the downtown area and what good locations we should check out. | All and all, it was the employees of the AC hotel who elevated our stay to the A-list level!

Recently, I had the pleasure of staying at the AC Hotel Marriott, and I can confidently say it was one of the best experiences we’ve ever had as a family. From the moment we arrived, we felt incredibly welcomed by the entire hotel staff. A special mention goes to Deeana, Horacio, Crystal, Ariana, Oscar, and Jasmin, who made our stay truly memorable. They were attentive, helpful, and always ready to ensure we had everything we needed. The atmosphere of the hotel is warm and inviting, making us feel at home even with young children. The breakfast was another highlight of our stay. It was delicious and plentiful, with a variety that catered to all tastes. Additionally, the pool is perfect for all ages, providing fun and relaxing moments for the whole family. The care and attention we received during our stay really made a difference. If you are planning a trip to Los Angeles, do not risk choosing another place. The AC Hotel Marriott is undoubtedly the best option. We extend our heartfelt thanks to the AC Marriott Hotel team for making our trip so special! We will certainly be returning!

We booked a corner city-view room—one of the pricier options. While the views were truly incredible and the 24/7 gym was a great amenity, our stay was, overall, an extremely regrettable experience that does a great disservice to the Marriott brand. The rooms, especially the corner ones, get *hot*. The A/C is restricted by strict governors, capping it at 66°F (a temperature it never actually reaches because it’s not sufficiently powerful), and it automatically resets to 70°F every morning. As a result, my partner and I were constantly waking up in pools of sweat. I recommend bringing a fan or buying one (which we eventually had to do). The bathrooms are unironically the worst I’ve encountered in any hotel. They’re essentially transparent and acoustically amplified stalls, offering zero privacy if someone else is in the room. The glass actually creates an echo and amplifying effect that seems almost designed to embarrass your partner and ruin the experience. It may be tolerable for solo travelers, but be wary if you’re with a guest. Many guests seemed to prefer going down to the lobby restrooms to avoid uncomfortable situations in their rooms. Upon arrival, we found that the sheets had not been cleaned, and there were discarded food scraps on the floor. It took several calls to finally get fresh sheets delivered by staff. While some of the staff members were pleasant and clearly interested in helping us out (though powerless to execute), others showed clear contempt for their guests, clearly holding back an imminent breakdown as I ask them to ring up my microwave noodles. The hotel’s lobby is on the 34th floor, and a keycard is required to access the first floor, which serves only as a vestibule for elevators. This setup creates an awkward situation for food delivery, as you’re essentially required to go down and meet the driver yourself—there’s no other way for them to access the building. Other reviewers have noted that the surrounding area is generally unpleasant and feels unsafe. This is accurate, though is true for all of downtown Los Angeles and not something I would specifically hold against the property. As far as DTLA goes, the location is central and acceptable. Finally, the hotel charges a mandatory $35 “destination fee” that’s not included in the advertised room rate. So a $180 night becomes really $215. In exchange, they offer something like an $18 coupon to the overpriced on-site restaurant—which, judging by how empty it always was, few people actually use.

It’s a nice hotel. We had a great experience with Ashley at the front desk. Not too many other great things I can say about it considering how expensive it was. Having to take the elevators in 2 locations anytime you want in or out is also really not ideal. They don’t have any room service. The breakfast buffet downstairs is decent but the price will blow your hair back. 35 a person plus some nonsense service fee. Was about 130 bucks for 3 people. And they wanted a tip at the end too. Room cleaning was OK. But it’s really frustrating as a guest when you staying there multiple days. Because we left all day and got back at about two or three. They still haven’t cleaned our room. The front desk told us they have till four to clean it. Again, not a huge issue, but it is a huge issue when you consider the price of this hotel. It’s dying to be premium and wants to charge you those prices, but it isn’t. I can’t really recommend the hotel. I also wouldn’t really recommend staying in this area. There is nothing around in terms of amenities or anything. So if you want something, you need to take an Uber or order it in. Which is really irritating considering you have to take two elevators to get downstairs. And then two elevators to get back up. They also have a waiting room area beside the front desk. My wife and I came down so they could clean our room. They let people sleep in there. There was a guy who took his shoes off and had his gross feet on the coffee table. Nobody bothered putting any of that to a stop. Was a great view but the smell and people up there chased us away. Poor experience. Save your money and go somewhere else.

The staff is very professional and courteous. You have to pay for valet. You are charged an extra destination fee, but recoup it by spending it at their restaurants. As soon as we opened the door to our room, I wanted to walk out. There is a bench that is chipped, the walls were filthy! FILTHy!!!! i brought cleaning wipes, so I cleaned the walls....soooo they couldn't have been cleaned by housekeepers. It was dusty everywhere... The bed was clean. The room is extremely small, you literally bump into each other. Now the BATHROOM.... No privacy. Its like WAXPAPER walls... you can see through them...Not really walls... they are like disposable stalls, they don't shut all the way! UNBELIEVABLE. who in the hell designed this and thought it was a good idea?? We will not be back. Over $800 for a few days. The 3 stars are just for the staff. The internet (not hotel), stated FREE PARKING. The Valet were ok, they rush you out of your car, but it gets pretty backed up no room for organization. Went to eat at the AC bar and lounge, the front desk said they open at 5, so we waited.... surprise they are closed on Sundays. Ordered food on the app from the other restaurant, they were supposed to be open for another 35 min, they called and said they shut down. So disappointed.

I stayed at this hotel for 2 nights, Friday through Sunday. On Saturday night, I walked to the gym and noticed there was a patio area which overlooked the moxy restaurant. The moxy restaurant was still opened and people were smoking in that area although it is not allowed. Shortly, there was a he/she/they who came into the area where I was at and asked me what I was doing? I told her I was just enjoying the view. She told me that that area was closed and that I was not allowed to be there. I let her know that there were no signs and the doors that led to the patio area were open and not closed. I clearly stated to her that I had been an employee of Marriott for 5 years and that I was well aware of the all Marriott policies. I believe she thought I was smoking because of all the smoke coming from the moxy hotel rooftop. I made sure to clarify that this was not the case. The way she treated me was not how Marriott trains you to assist paying customers. She was condescending with her tone of voice and showed that she was really unhappy with her role at the Marriott as a security guard. I am very disappointed with this interaction as I always loved Marriott but I see the quality of personnel has gone down for "luxury" properties. Unfortunately, due to this type of attitude from the staff, I do not recommend this place. The staff member was Latina/latino with a long ponytail working on 4/27/2024. I believe the management should take action and hold their employees accountable for unacceptable attitude towards their guests.

I wouldn't stay here again. Start off with unclean sheets to being offered breakfast for compensation to then asking to redeem said breakfast that I did not ask for but was offered, to being told I don't know what you're talking about you'll need to find that person - ridiculous In addition, I have no words for the extremely Un knowledgeable and unfriendly staff. I really don't need the friendly but I need the staff to know and care about basic information such as what time a restaurant opens in the hotel you work in. To top it all off the overpriced $30 resort fee is in fact $35 and is extremely difficult to utilize. It can only be redeemed at the breakfast buffet well $30 of it and at the bar which is only open from 5 to 11 pm some days. My first night there they were closed for whatever reason. Customers should be able to utilize the credit at anything offered on your property, including but not limited to the store or the $60 valet. I'm ok paying for things that I can utilize and that make sense but the resort fee at this hotel is absolutely unnecessary. The icing on the cake was the fire alarm that was being tested at 9am for several hours and then needing to get dressed to let someone into the room. Wouldn't it make more sense to do this in between checkout and checkin IJS ‍ Marriott I'm so disappointed The only thing good about this hotel is its proximity to crypto. Do yourself a favor and stay at any one of the many hotels in the area.

I booked this hotel using my Marriott points for Friday one night because I had a Hyrox competition at the LA Convention center on Saturday morning. I'm so glad I booked this with points because I don't think I would pay to stay at this room. I have conflicting and mixed feelings about this place. I've been curious about AC hotels and wanted to check it out so I took this opportunity to see what AC hotel is about. I was expecting a lot actually and my experience was just A-okay. I don't know if all AC hotel is similar to this one but this one really take to definition about compact and city living! Our corner King was pretty small and a bit cramp and the sink is part of the room. This is more like a studio style. Like other Yelpers mentioned, toilet and shower are sectioned by frosted dark glass walls and not completely enclosed so you definitely can hear and kind of see everything if light inside the toilet or shower are lit up and the room is dark! Not a big fan of this...although I stayed with my partner but we do like our certain privacy... What I liked: The view was nice and pretty and the bed was actually really comfortable. I know some Yelpers complained about staff but our experience was good. The front desk was very nice and when I messaged to ask for lotion, they brought one to our room. Although their communication was a bit funny and unclear, unlike my usual experience with communicating with hotel via my Marriott app..for example, they greeted me as Greeting Nguyen.. Nguyen is my last name... The valet service was also very nice and attentive, we didn't get bad valet service at all. If anything our valet guy when we dropped off the car to check in was more informative than the front desk. I think we learned about the layout of the hotel more from him than front desk. What I wasn't too crazy about: To get to your room or leave this hotel is a fun trek. AC lobby is on the highest floor, the Sky Room or something, on 34th. So you gotta go all the way to the top to check in to take another set of elevator to go back down to your rooms. I think AC floors are 9th to 33rd. Ours was on the 26th. Then to go to ground level, you gotta take elevator back up to lobby on 34th, go to another set of elevator to go down to ground level. You cannot stop at Moxy floors by using AC elevator. Despite being a Platinum member, I did not get any of the Platinum benefit beside the option of 500 points or $10 credit. I opted for the 500 points instead and so glad I did because I did not end up eating there at all. You're also charged for a $30 destination fee which at check in they said will be credit if you dine at any of the restaurant/cafes there, but we forgot and it will not be credited back to you if you don't use. So it's a use it or lose it credit. We bought food and coffee at Bluestone Lane but forgot to do this (charge to room) so we lost this $30 credit.. Overall, I feel like I did not benefit any perks of being a Platinum member by staying at this AC hotel at all! They said there was no lounge and no breakfast was given. The high speed internet that supposed to be free for gold or higher level never worked for us (kept saying guest info not found) so we just used the standard WiFi which was okay. But, why didn't it work!?! Anyway, I would not stay here again. We stayed at the Westin Bonaventure two months ago and it was such a nice experience and lots of perks for Platinum. There's also a JW nearby that I would consider next time.

i loved my stay at this hotel! it reminded me a lot of The Edition brands. the rooms were spacious enough and they provided a lot of amenities. i tried the potatoes & a mezcal sour at the bar... & amazing! i've never had a mezcal sour before but i knew i didn't like the flavor profiles of mezcal to begin with, & still tried it. i'm glad i did bc it was the best mezcal cocktail i've ever had. kudos to the bartender, you did well. id definitely stay here again, especially during the summer.

New hotel across Crypto arena. Here's the review: Checkin process- checkin is on the 34th floor which sounds fancy but a bit of a hassle. Also to get to your room you have to take a separate elevator so everything you want to leave the hotel you have to take two elevators which is less than ideal and there are only two elevators so I can imagine it getting busy. Parking- $55+tax for overnight valet. Steep but not many options for safe overnight parking in dtla so consider this a cost of doing business. When we went to pick up the car there were a lot of people waiting at the valet and the process seemed unorganized so I assume they'll clean up the operations here over time. Food and drink- We arrived around 3 pm and there were no food options at that time in the hotel. They have an outdoor bar on the 34th floor by the lobby which has not opened yet. I think they have had some soft openings but it's hard to tell which days they are open. I asked one of the employees at the front desk and even he was not sure. We were there on a Friday. We tried the indoor bar by the lobby for a drink on Friday night which has nice views and was busy. Took almost 45 minutes to get a drink as I think there was some mixup. I think they should have comped the drinks for the 45 minute wait but we didn't complain. Room- Nice and modern with floor to crisping windows, comfortable beds. A little couch and a table to enjoy the city views and outlets on both side of the bed. Nice big screen goat tv and the shower was modern. Shower pressure was ok, 7/10. Overall this hotel has potential but I would give it a few months for the operations to improve and for all of the dining options to open up before giving it a shot.

brand new hotel my son and I stayed here for a weekend. The room was small but it was fine for us. The rooftop bar is amazing, and we were right in the heart of downtown across from the stadium it was great!

The hotel is not for the shy type. From the pictures posted you can see the hotel rooms are VERY small and not private. Not only is the bathroom 2 steps away from the foot of your bed, it's not really enclosed. Yes, the bathroom and showers have doors, but anyone in the room can hear you doing your business and once you finished your shower, you are changing out in the open room. The shower room doesn't have space to change or hold clothes to change into. And beware of the shower. The design is horrible. It has a handle with pressurized water for a massage but if it's not facing down or towards a wall, the water will come right at your face. The room is very dark. I'm on the older side so my eyes don't work as well as they used to. I need more light. Bring your own light up mirror to apply make up. On Sundays not one restaurant is open between the hours of 3-5. They serve brunch until 3pm, then reopen for dinner at 5. So if you're looking for a snack or a bite to eat, make sure to visit a surrounding restaurant before going back to the hotel. Aside all of that, the hotel did have one of the most comfortable beds I've ever slept in. It is very clean and very well insulated. Our room was right by the elevator and I didn't hear any noise from the elevator or the people using it. Nor did I hear any running water from neighboring rooms. There are epic views of the city and the hotel is conveniently located across the street from the convention center and walking distance to many restaurant's.

I needed a day room for a change of wardrobe and although most hotels around will allow such a stay, this property did not which unfortunately required me to book a one night stay. After I checked in, I was told that the check out time was at 2P due to my status. I needed the room at 2P. The Good: *If you want the hustle and bustle of a DTLA, this could be your place. The hotel had lots of activity just outside with people constantly coming and going for better or for worse. The Needs Attention: *The rooms are pretty small overall. *The bathroom consists of a small room with a toilet and a stand up shower. The sink vanity is located outside of both of those which means no privacy for a bathroom if you need to change. *The lobby is located on the 34th floor and then you have to take a lift ride down again to your room floor - very odd. *At $360 per night, it's totally overpriced.

My wife wanted to visit LA, so we decided to vacation for five days and I could get my room with earned no voy points. Nice location, close to convention center and crypto arena, but areas around hotel are sketchy. It was tricky finding the entrance and if you're driving, it's valet, which is $60/day est. that's pricey for valet. I spent $300 for just valet parking not including tips. There was also some type of $30/day service charge but you also get a credit against that if you use the restaurants. We should have used it but we wanted to experience LA's food life. Checking into the hotel is trippy. For the AC, which shares the building with the Moxy, the lobby is on the 34th floor. So you take the elevator to the 34th floor, then take another set of elevators to the rooms. This is kind of a PITA, but not too bad. The hotel rooms are modern but laid out weird. We had a corner room on the 10th floor and it was kind of tight. No microwave but had a fridge. No iron with board but had a steamer. Walk-in shower was nice with a rain shower head and additional hose shower head. I imagine the higher view floors were better than mine, but it was find. We did find where someone else had left some clothes in the room so housekeeping didn't do a good job cleaning the room before us. The roof top area is spectacular with awesome views. Overall, the stay was okay but expensive. This might be an LA thing with the high valet and service charge costs. I'm not sure if I'd stay here again.

1. No upgrade with so called gold status, lame. Booked a king with view but there were window cleaners outside my window. Do better. Oh there's no pool or "to open in the future" and no room service. Bathroom was not clean and had residue. All in all one star. Would never come back here again. 2. Do not recommend the breakfast here, mostly eggs and pastries. 3. Alerted front desk 2 hours prior for my room to be made while I was at the gym. Room has not been made upon my return. Waiting for fresh towels as I was planning to head out for my appointment. Now I am waiting for house keeping to arrive. Completely do not recommend this hotel to anyone.

I recently visited the AC Hotel in Downtown Los Angeles after attending a local concert by USC. I have to say that this place was phenomenal. The service providers were kind but the check in and check out process was lengthier than what most hotels provide. For check in, we waited about 20 minutes and check out was about 10. The hotel is huge with many floors and lots of modern desert decorations to look at while you walk around. The views of the city are also phenomenal. Now I would have given this a 5 star review but the actual rooms were a bit oddly designed. If you are a private person this hotel may not be the best for you if you are sharing a room. The showers and the bathroom stalls are transparent which can be awkward if you're sharing a room with a friend. The bathrooms are also not a separate room but a stall (much like the public restrooms at Target where you can see the feet of the person next to you). So, if you have to let out a gassy fart, everyone will hear you. If you get sick and have the Rhea, everyone will hear and smell you. However, if you're fine with that or if you plan to room alone this place is great otherwise. Also, if you get the chance their continental breakfast place is AMAZING! Try to go there before they close and they their mango sorbet, hit and cold breakfast items, and drinks. It's the best breakfast I have ever had. I was really impressed. This alone makes me want to revisit the hotel on my next stay! Enjoy!

This is the worst hotel I've ever stayed in. There was a woman and man fighting on my floor tonight. Screaming in the hallway and cursing so the whole floor could hear. I tried to call the help desk, the automated system said it sounds like you're having an emergency, I said yes, it routed me to an answering machine. I wouldn't ever choose to stay here again, especially knowing how they handle emergency situations. Still haven't received a call back from anyone. I have children with me. Have to put a yelp review to get anyone's attention. This is asinine. Let's go even further. So my daughters are here for a cheer competition. The girls like to decorate their hotel doors for the competition (obviously with no damage to the door) I just had security knock on my door at 11:45pm to tell me to take down the decorations because it was a security issue. What a joke. I called with a real security issue and they sent me to an answering machine and they have the nerve to tell me my door decorations were a security issue?!? This hotel is a joke

Do not stay here. Hotel is above a nightclub - the night we stayed here throbbing music was overwhelming until 2 am... ridiculous... Marriott has made a significant error in this location. Beware. If you plan on sleeping peacefully this is not the hotel for you.

I am in love with this hotel. William and Tauras, Darren) in valet) Jazmine ( at breakfast) you guys are absolutely the best! Thanks for turning a sad day into a happy and memorable one. The rooms are super cute. Decor is stunning and the views are jaw dropping. Honestly, probably the best service I have ever received in LA.

Pleasant stay overall, cool views, comfy bed, A/C is a little loud when it turns on, otherwise pretty quiet except for the fact that they decided to start testing the fire alarm system at 6 am on a Saturday. Friendly staff, quick easy check in, pricey but accommodating valet. I'm taking a star off because the room is small and doesn't have a bathroom. There's just a sink and a stall with a toilet and shower in the corner of the room. My husband states this is because it's a hotel for business travelers, not couples spending a getaway weekend for their 7th wedding anniversary (yes that's us). I'll spare you my rant about my grief around this trend of abandoning the bathroom in favor of a toilet in a frosted glass booth. Let's just say I don't get it. I guess millennials are less self-conscious? Read my other hotel reviews for more on my obsession with finding the perfect hotel bathroom.

I highly recommend. Fantastic guest services. We had a beautiful, clean room with a great view. Great location. I will definitely be back.

Where to start.. 1. Location was awful (smelled like straight piss outside) 2. The valet was $60 and their system was awful. For that much price, you'd think there would be no crowd/ long waits. 3. You have to take 2 elevators to get to your room which is a hassle. 4. We were told by front desk that they "upgraded" the room and we got the exact same room we booked. SEEMS LIKE FRONT DESK WERE JUST THROWING THE "UPGRADED ROOM" around. The rooms were tiny, even for a king corner room. Bathrooms were tiny and sink was in the middle of the room, super weird lay-out. 5. The hidden fees are ridiculous for the service you get at the hotel. The only good thing about this place is their lounge, great drinks and snacks. For an AC hotel, this had to be the worst one.

I wish I was more familiar with downtown hotels but as a Los Angeles native, I stay with friends and family if I'm visiting. This time, we used Marriott points to see what downtown would be like at night. My kid had a USC campus tour in the morning. The parking valets are not only aggressive but they are liars. They kept telling us that there was no other place to park so we would have to spend $60 a night on parking and yet not 50 ft away was a paid parking garage for less than half of that. So annoying to try to be scammed. The hotel itself is extremely odd. There's nothing on the ground floor and you have to go all the way up the elevators too if I remember correctly the 10th floor to check in. Front desk Kids are nice but bougie gen Zers. Lots of crossdressers, transgender, gay groups all making their way to the outside deck bar. It was quite odd however that the bar closed at 11:00 on a Saturday night. We still wanted to grab a drink so went to the other bar and they told us they had already done last call as well. As for the room, the views of downtown and the city lights were spectacular from our window. But as some other reviewers mentioned, there's not a lot of privacy when you're sharing the room. The bathroom is essentially in the bedroom. There's frosted glass panel for the toilet and shower but you definitely know what people are doing in there. Not noisy, beds are small, pet friendly, but a cramped space. Three of us were climbing all over each other when moving around.

I'm currently hosting a VIP Client in LA and they requested to stay at this hotel. Josh the front Desk Manager has been amazing. He explained to me the room types and options and helped me book my reservation. He's very attentive and demonstrates a very high work ethic. He asked questions and made recommendations based on our needs. The Hotel is amazing but staff like JOSH are what make Marriott the high end luxury hotel brand that it is. If I could hire JOSH I would. He's amazing and I could tell he likes what he does. By the way, I'm not sure if he chose that room for my Client but 1723 is amazing. Thank you JOSH.

I would advise you to consider other options for accommodations, as my experience with this hotel was quite disappointing. I encountered some challenges with the staff, particularly Xena, who manages the rooms. I checked-in at 8 am, and requested a west-facing room. The staff suggested I should wait in an available room until 4pm while the other ones were cleaned, even though there seemed to be a constant stream of check-ins. Strangely, I was asked to return at 4 pm, which seemed inconvenient and risky in terms of the likelihood of them being able to accomodate my request. Later in the day, around 2 pm, Xena told me she could not accomodate my request because rooms were not available. When I probed her further for an explanation, she then moved the goal post further and said that I needed to pay for my current room and the cost of the new room before they could process my transfer request. I told her this was new information as I was never informed i would have to pay for 2 rooms on the same day during my initial check in. Her tone and demeanor were disheartening, as she came across very condescending. She raised her voice and repeated multiple times to everyone around that my booking was for a standard room, and that I'd have to pay twice and even more for a transfer. I interpreted this as, "you booked the standard room so odds are that you won't be able to afford a double charge" The experience left me feeling quite disheartened. I also sensed some undertones of bias in the way she spoke down to me. It's my belief that employees interacting with customers should do so with understanding and empathy, and I felt that Xena missed the mark in this aspect.

okay so this place is beautiful, our was nice and clean and they view is gorgeous. however the one downer here is there is literally ZERO parking. like none... you have to do valet and it's $60 a day...... which is pretty ridiculous. there's a lot directly across from the hotel but they don't do overnight parking. so if you're coming here, just be prepared to spend an extra $55-$60 a night just to park your car.... the view makes it kind of worth it i guess. and the hotel also does a $30 voucher per night for their restaurant/lounge.

I recently stayed at the Moxie hotel Downtown LA. Unfortunately, we ate 2 meals breakfast and dinner at the connected AC Hotel in their AC Sky Lounge. $ 35.00 super small breakfast buffet, cold eggs, fruit that was not ripe. $ 46.00 for hamburger, fries and a soda ( stale buns way over cooked) for that price it should have been phenomenal instead I couldn't eat it. The lighting at dinner was very very dim, maybe for ambiance maybe so you wouldn't care about your expensive bad food. While at dinner I had to use the restroom it was unisex multi stall restroom. My issue was not that it was unisex, my issue was that it was so dark you couldn't see your hand in front of your face. Truly an unsafe environment. That was the only time I did not feel safe in LA. On a positive note the view was beautiful.

In town for a 3 day boys volleyball tournament. The location couldn't be better, a couple minute walk to the CC. The hotel is beautiful however it feels like the rooms were designed for people to crash at after a night of partying. They are not family friendly at all. Rooms are small, the bathrooms have basically no counter space, and the bathroom area is open to the bedroom so there is no privacy to change. The WORST part of this hotel is the nightclub located in the adjoining Moxy hotel. We stayed on the 19th floor of the AC and had to hear VERY loud club music until 2 am, even on Thursday night. Makes it very hard to get a good nights rest for competitive sports the next day. The $35 breakfast buffet is way overpriced but the food is a decent European type spread. I was really hoping for hashbrowns and bacon but there is a nice variety with other items, meat, and cheese. I think our whole team has decided to find other lodging accommodations in the upcoming months as most of us were pretty frustrated with some of the issues mentioned above.

I recently had a disappointing experience at the AC Hotel in downtown Los Angeles. Upon arrival, my room wasn't ready, causing an inconvenience. When I finally got access, I was greeted by a dirty room, far below the standards I expected from Marriott. This experience fell short of the quality I associate with the brand, and I hope improvements are made to ensure a more pleasant stay for future guests.

The rooms are modern and clean but very small. The system in general is very confusing. You need to take the elevator up to the 34th floor to check in. Then you have to get into a different elevator down to whatever floor you're staying on. Staff and valet were super friendly but I don't think I'd stay here again.

This hotel is good for convenience of being downtown close to Crypto Arena and Convention center. Rooms are clean and beds are comfortable. The rooms are small and have no privacy if you plan on rooming with other couples or adults. The rooms have an open concept like a studio. Only a smoked glass door separates you from the room for both shower and bathroom. They tell you that you have $30 credit that can be used at their restaurants. When I checked out I didn't receive the $30 credit. I only recommend this place for convenience of location.

Crams tons of additional fees. Your $191 hotel room will cost you $266.6/night. This is the result of a mandatory $30 destination fee and how this can stack