siliang C.
Google
My stay at AC Hotel Downtown Los Angeles was absolutely unacceptable and one of the worst hotel experiences I’ve ever had.
The first room we were given was extremely dirty. The chair was damaged, the floor was covered with debris, and there was even a nail clipping left on the floor. We requested a room change.
The second room was overwhelmingly smelly, with a strong sweat odor — it felt like walking into a gym locker room. We had to change rooms again. The third room was still dirty and foul-smelling: someone else’s hair left in the soap dish, paper scraps and debris all over the carpet, and a desk surface that clearly had not been wiped. At this point, I seriously questioned whether their housekeeping team even uses a vacuum cleaner.
The noise situation was unbearable. The toilet flush was extremely loud, soundproofing was poor, and we could hear constant noise from upstairs and neighboring rooms all night. Sleeping was nearly impossible. The shower water temperature was also unstable, constantly switching between hot and cold.
What made this experience even worse was the front desk manager’s behavior. After all these issues, we discussed checking out early. The manager explicitly agreed that we could check out and that only one additional night would be charged. However, after we left, the hotel changed their position and attempted to charge us for two nights instead. This kind of backtracking and dishonesty is completely unacceptable and raises serious concerns about their billing practices.
To make matters worse, this AC Hotel shares the same building with a Moxy hotel, making the environment even louder and more chaotic. Overall, this property is worse than many hostels, yet charges premium rates.