Caitlin G.
Yelp
Food is good, but customer service is ATROCIOUS. I ordered from Postmates 2 bowls (one shrimp and one fish), and what arrived was one burrito. The sticker on the bag had my order correct, but the food was not. My angel of a Postmates driver said, not to worry, she would grab the right order, and asked if I could just call in advance. Ohhhh lordy.
I called and was first told that my Postmates order didn't exist, even though i had just received a Postmates order (albeit wrong). Then I was told very rudely that I didn't order properly, that I didn't say if it was a bowl or a burrito, or tacos, or enchiladas, etc.. I explained that I didn't WRITE the order I clicked a button from THEIR menu. She yelled at me for a bit about that. She then yelled that I needed to bring back the burrito...no problem lady, my Postmates girl is on it. She then hung up on me.
5 minutes later I got a call from the angel Postmates driver saying that the restaurant has agreed to make 1 bowl, but is refusing to make my other bowl....so i text her my receipt which clearly indicates that I've paid for two bowls... doesn't matter. Postmates Corporate gets involved and speaks to the owner of Achillitos and he is now getting yelled at, and they STILL won't make my bowl.
My poor Postmates driver had to leave because they were yelling at her in the store and she was afraid she was going to get out. Me, my Postmates driver, and the man from Postmates Corporate are all totally baffled as to what happened, and why, but take my advice, NEVER order out from Achilitos!