Victoria L.
Yelp
Disappointing Experience - Overpriced and Cramped
I have a moment to write about an experience I had one late Sunday evening in January. It was a celebratory evening and I had high hopes for this restaurant, but unfortunately, it was a letdown in several areas. The food was mediocre at best and certainly didn't justify the steep prices. The ambiance, which was billed as cozy, actually felt cramped and uncomfortable. Moving around was a challenge, and when it came time for the so-called highlight of tableside preparation, it became an awkward experience. As a person with mobility issues (I use a cane), it was a literal obstacle. I can't even imagine if someone was in a wheelchair in this establishment.
The lack of space made it difficult to execute the famed tableside service properly. When the table to my left had their shrimp scampi prepared, the chef was practically in my lap. It was so physically close to me, I could feel the heat coming off the dish. Later, when it was the table on the opposites side to me's turn, the cart couldn't even squeeze past us, so the dish was prepared literally at my back, adding to the discomfort. If you decide to go, I strongly advise against sitting at the tables immediately to the left of the front door--unless you're keen on practically preparing your neighbor's food when the time comes.
The service didn't improve the experience. Dinner service was rushed but fine . It was after dinner that the timing became WAY off. After our desserts arrived, we waited so long for our coffee that we were nearly ready to leave before they showed up. To make matters worse, the server brought our cappuccinos and the check at the same time, AFTER clearing our dessert plates. Forgive me if I'd like to enjoy our coffee with our desserts.
Adding insult to injury, I was charged for a soda I never received. The restaurant had no diet soda options that evening, with the only alternative being water. In the end, I was charged for a drink I didn't even get, which compounded my frustration. It was rectified, yes, but only after I brought it to someone's attention.
Overall, I was disappointed by the experience. With the lackluster food, cramped space, poor service, and pricing that didn't match the quality, I would not recommend this place. There are plenty of better options out there for the same--or less--money. I for one will not be coming back.