Ebonique M.
Google
So disappointed. Arrived a little after 6pm, 2 adults, 2 kids in our party. Was sooo hungry. This was my first time sitting down for a real meal after a busy work day. We asked to sit outside because it was SUPER cold inside. It was moderately busy. We were seated promptly and our order was taken. Lillie, our server was pleasant. We ordered kids spaghetti, kids pepperoni pizza, 10” pepperoni pizza and salad for my husband (same exact pizza as kids size), and I ordered soup with grilled chicken on the side. It took forever. We were still waiting for our food an hour later. It was literally starting to get dark and get cold outside. The patron beside us even commented about how long it was taking for any food to arrive at our table. She asked what we ordered. Lillie apologized for the wait several times as it got later and later. FINALLY, at 7:17pm, we started to get food, thankfully the kids’ arrived first. We asked for my husband’s pizza to be boxed to go. My husband asked for my soup and chicken to be boxed as well. My patience was out the window by this point. I had a headache because I really needed to eat. No way soup and 5 strips of chicken (overcooked and not grilled) should be the last thing coming to the table. We paid, tipped, and left to finish eating at home. Worst experience, minus Lillie. She did what she could but the service took way too long for what we ordered. Had I known it was going to be that long of a wait on food, we would have gone somewhere else. Husband and son liked the pizza. Soup was fine, very simple which is what I wanted. It will be a while before I return to dine in. I’d say that if/when kitchen staffing is insufficient and food takes that much longer to come out, let the customer know up front so that they can make an informed decision to stay or go somewhere else.
