Nicholas W.
Yelp
Y'all need to keep Marisela at all costs. Without her this would have been a one star review. I understand staffing shortages as a retail and food service manager myself, but this was wild. We were told to seat ourselves and did so in the bar and Marisela our waitress came by and got our Happy Hour order in promptly before it was over. Very thankful for that. She also gave us some honest appetizer recommendations which was nice. It was obvious that there was only a couple of wait staff on, but it seemed like there were some managers that were helping out a little.
That changed when some regular was leaving (not in Agave but in the walkways of Kent Station) and stumbled and fell on the ground. Honestly, the whole incident seemed very suspicious - she swore a lot, and started talking about how her doctor was refusing to prescribe her pain meds, et.. Multiple Agave employees completely abandoned what they were doing to "help" her. They brought her on the restaurant patio and helped get her cleaned up, offered her some ice, etc. but then two to three employees just hung out with her at a time. Meanwhile, Marisela is now waiting on the whole restaurant and bar, and making drinks it seems.
Eventually one waiter started walking around a little and helping out. But he was moving like a slug, and we had to flag him down to get his attention even though he passed us, our empty drinks, our empty chips, and our empty waters by at least 5 times. He then went and got Marisela as opposed to offering to help us at all. We feel bad because we were obviously very annoyed and Marisela came over and clearly thought we were upset with her service. No, we were just mad at the managers who thought they needed to all play nurse's aid to a drunk lady.
Eventually, she was just swearing and moaning "in pain" too much and we had to move tables because the experience just became too awful. Marisela didn't make a big deal out of any of it.
Marisela, you're a true gem. Management, y'all need some serious work.