Rose I.
Yelp
I try to keep my reviews positive even if there were perhaps downsides in my experience. But this spot just really rubbed me the wrong way. First of all, the food, as long as you get it, is actually very good quality and tasty. The service though both times I'd been to this restaurant needs improvement.
I'd been here once for a small group dinner and most recently for a large group dinner. I want to focus on the latter experience because it was just so much worse than the initial visit.
For our large party dinner, we needed to pre-pay and were subject to a prix-fixe menu. Due to our size, we were assigned to dine in the party room for a set time of two hours. While quality of the food remained high for both occasions, the experience with service went downhill from decent to inconsistent and condescending.
We were supposed to be 14, and we all paid in advance and provided the selections, as required, for the prix-fixe dinner. The private room had two tables- one to accommodate eight, other to accommodate six people. We were told, due to placement of the grills, tables were affixed to the floor and could not be moved.
Unfortunately, three people had to cancel last minute so we were actually a party of 11- nine squeezed to fit at one table, while other table had only two persons, including me. We had prepaid for a party of 14 and so much food and attention from the staff was going to the larger table. Our server was pleasant but it was annoying when my side ordered extra dishes a la carte they were being delivered to the other table. We asked for the dish and were told to go to the other table. We were near but not yet at our two hour time limit, and I was trying to get the attention of the staff to get in more food but was repeatedly ignored. The manager came over and I made a comment I wanted to get more food on my side and he retorted we need to start wrapping up. I let him know it was difficult to get service and he had the nerve to blame me and the other guest it was our fault we sat separate from the larger table.
That was a rude comment from the manager considering the other table accommodates eight comfortably and the ninth party squeezed in at the end of the table. We were paid for 14 and were being faulted because of the restaurant's layout and inability to fit 11 at one table.
I'm writing this review as a warning to anyone looking to have a large group dinner and may be unaware the party would be split into multiple tables. With multiple tables, the service may be biased. Plus, the manager is unprofessional so if you have any issues, he will probably fault the customer.
Such a shame I would have liked to keep this restaurant on my list of recommendations, but I am keeping it off due to the distasteful service. The food is not worth the frustration.