JC
Google
I was really looking forward to visiting Akeno Sushi Bar and Thai again. I absolutely loved the food, the drinks, and the overall atmosphere the first time I went, —it was such a great experience that I couldn’t wait to share again with my husband. The owners were incredibly nice and wonderful, and I was so excited to continue being their customer.
Unfortunately, my second visit was extremely disappointing. From the start, the hostess (or waitress) was VERY rude and dismissive toward me. I asked if we could sit by the window because the other available tables were quite noisy, and I have a hard time hearing in loud environments. I wanted to enjoy a nice conversation with my husband, especially since this was going to be his very first time trying sushi.
Instead of being understanding or accommodating, the hostess gave me strange looks whenever I asked for something or for clarification. Her attitude made me feel uncomfortable, unwelcome, and disrespected. It was SOO bad that we decided to leave before even ordering. My husband never got to try the sushi I had raved about, and our evening was ruined because of the rude waitress/hostess.
I was prepared to spend well over $150 on dinner that night, but instead, we took our business elsewhere. I’m genuinely sad to write this because my first experience here was SO wonderful :( -- But consistent kindness and good service are just as important as great food, and unfortunately, my second visit to Akeno Sushi Bar and Thai was a complete letdown due to the poor customer service.