Tawhidur R.
Google
“This post reflects my personal experience as a paying customer in a public-facing restaurant setting, supported by receipts and photos, it is intended to let the owners know about their service/employee only, not to attack anyone personally.”
This review is directed to the owner or management of Bronx Al Aqsa Restaurant. If you cannot manage your online orders properly, then please stop taking them. Your two employees outright denied my order. Even after I stood inside the restaurant, they did not respond. When I asked if they were busy, they said “we’re not free” while they were just sitting and chatting.
My pickup time was 9:30 pm, yet they claimed they never received my order. I reminded them that I had placed the order nearly 1 to 1.5 hours earlier and asked why my food was still not ready. At this point, the employee wearing a cap, instead of speaking politely, became extremely rude. He said, “We don’t know about online order issues, call the owner.” I asked him to call the supervisor, but he repeated, “It’s your need, not mine, so I won’t call.”
If your restaurant hires people without training them in customer service, this is the result. If you cannot manage online orders or do not have skilled staff for it, you should not be advertising online orders on Facebook.
I have been a regular customer of your grocery and restaurant for the past four years. Starting today, I will boycott your business. I know my leaving alone won’t harm your business, but I am writing this so you are aware of how your employees behave. If you think keeping my $22 makes you wealthy, then so be it. I often give to the homeless; today I’ll consider you as one of them. May GOD bring you in front of me on the Day of Judgment—that is my prayer.
Edit: This guy had the audacity to reach me on my social media from a fake profile and asked me to remove his photo or else he'll file a lawsuit. My guy thinks that he can't be filmed or photographed while he's working at a publicly open restaurant, he should learn the law. First of all he's rude and their owner is also encouraging these kind of money grabbing things and then they have this much courage of playing a victim card while he's treating me like that.