ehsan siddiqui
Google
The food is amazing, but the staff doesn’t seem to understand how to build customer relationships. As a regular who goes there every week often bringing 4-5 people with me felt really upset during my last visit. While the restaurant is a bit expensive, I still choose to dine there regularly. However, last time, they charged me £2 for a small portion of chillies, which they’d always given me as a complimentary gesture before. It wasn’t even a full salad (I know they charge for salads), but if they were going to charge for the chillies, they could have at least informed me beforehand.
Even during the bill payment, I tried chatting with the owner/ manager, but he seemed more focused on justifying the £2 charge than acknowledging my loyalty as a regular customer. The £2 itself isn’t significant not for me or the restaurant but the gesture (or lack of it) made me feel like the connection I once had with this place has faded. After consistently supporting them, spending £20-£40 each visit, I’d expect a little more appreciation. Now, I’m reconsidering whether I want to return.