Albert Hotel

Upon arrival, the reception desk lacked attentiveness toward guests. There was no prior notice or explanation regarding hotel parking fees, which was disappointing. The reception desk should have a minimum of two staff members available—one to assist walk-in guests and another to support guests who already have reservations. Several kitchen requests were ignored, and I had to remind staff multiple times to place a new request. Room cleaning service was consistently delayed. Having a laundry room and an ice room would be greatly appreciated. The bartender did not appear very knowledgeable in cocktail preparation. Additionally, the restaurant’s breakfast schedule should be extended until 12:00 PM. Charging an additional 22% for ordering breakfast to the room feels unreasonable, especially when the restaurant is part of the hotel. This does not reflect good customer treatment. Room walls should have better acoustic treatment, as high-pitched voices and pets barking could be clearly heard. On a positive note, the room interiors are very attractive, and the shower water pressure was excellent. Overall, I am unsure whether I would return. I hope these concerns are addressed to improve the overall customer experience.

Nice hotel, fresh and new. Good food options. However, their housekeeping staff seriously needs to be supervised. Trash that was on the sidewalk in front of the hotel. The day I checked in was still there the day I checked out. Mold in the grout in the shower. The lighting is dark in the room. There is a make up mirror that lights, however, the base is too big to sit on any of the counters in the bathroom. Venting in the bathroom is poor, making it feel like a sauna.

Great looking rooms with comfortable beds and TV works well. Shower was strong and hot, venting not so much. AC seemed to work well. As others have mentioned the service though seems to be lacking…and the nickel and dime of a resort fee at a non resort seems strange (trying to charge for basic amenities like a fitness room and WiFi or coffee in the lobby in 2026 seems odd). I booked through their website and it didnt have the fee added until after checkout so wasn’t quite expecting it. Coffee was sour and weak (sort of like how Starbucks has the burnt flavor this had a sour profile). The saloon was nice (dive bar feel but not a dive bar). The hotel bar has high end whiskey but doesn’t have a menu or pricing so beware you might be asking for a $100+ pour. Overall: great if you want pictures of awesome looking hotel in background photos; otherwise I’d rather stay at a BnB or smaller well run hotel. Can’t comment on pool.

Albert hotel went above and beyond for our stay! I wanted to surprise my mom for her 50th birthday and the hotel did just that! They left complimentary champagne and a birthday note for my mother. She felt so special. The room was clean and so comfortable. Even though the hot water went out the 2nd day, the hotel staff was more than accommodating and the team came out and fixed it asap. We had such a wonderful time and would definitely stay here again!

Beautiful Hotel. Nice rooms. The young lady, ARCELI, who helped us with our car was amazing. She was the best part of the hotel. We arrived around 4:30 for a 3 PM check-in. Front desk staff not friendly. Told us our room was not ready. It wouldn’t be for a while. And that was it! No offer offered to store our luggage. No offer to sit at the bar and have a complementary drink on them considering we were paying 600+ dollars for a room that was going to be extremely late. Not a good experience.

This is an absolutely lovely hotel and the location and amenities are fantastic. My issue was that we brought our yorkies (who travel with me everywhere) and they put all the people with pets in one area of the hotel. Every time we would enter or leave our room 6 dogs would start barking. You can imagine how our night of sleep was at this hotel… terrible. I do not recommend staying here with your pets. Mine are usually very good staying at hotels but this hotel you can hear everything in the hallways and when anyone comes or goes from their room even if it’s a couple doors down. If you’re going to stay do it without pets and I’m sure you’ll have a great experience as it is a beautiful hotel with great staff. My review is just based on my stay with my pets.

We had to wait over a hour past check in time for our room to be ready and we were not even offered an apology nor did they offer to hold our bags somewhere so we were stuck sitting in the lobby spending money on drinks at their bar. I know it was not the desk clerk’s fault but being courteous and apologetic would have made a big difference in my opinion of the hotel. The bar is very nice though and the drinks were great. The room was also beautiful but there is NO sound proofing at all. You can hear the elevator and people in the hall. You can hear someone in the next room sneeze.

They were having room problems, which I get, but after two hours waiting, we were never notified it was ready. Thankfully, we checked in and were able to get in our room. We were given little info, and we watched people being regularly getting compensation for the delay, and we were just given our keys and moved on. Staff brushed us off; we were trying to be respectful to their situation and list out. Many basic amenities were not to be found, except the minibar. We did not find out about WiFi until we left. The room was awkward. Instead of bedside tables, there was a low bar oblong the base. It was large, but it really needed furniture. The only bright spot was the valet. He was very friendly and provided excellent service.

Albert Hotel is the perfect place to stay in Fredericksburg, perfectly located in the heart of this charming town, has everything you want for a perfect getaway! They have valet (with a cost per night) , gorgeous Lobby and the staff is attentive. I really liked their bar, with excellent cocktails and the bar takes you to a patio that overlooks the pool. We did not enjoy the pool but it looked beautiful and great for a relaxing day. Our room was spacious and had everything we needed for our stay, loved the bath robes and the water pressure is the shower was excellent! Very comfortable beds with those pillows hat as soon as you lay down you just dream away. I really like the fact that through the back exit you get to Main Street and you have all the ships, restaurants and cute boutiques right there. Price is fair.

Stayed here with my husband and pup Tuesday-Thursday. It was our first time in Fredericksburg and staying at The Albert did not disappoint. The staff were very friendly, welcoming, and helpful. The Albert is in the perfect location, right off of Main Street close to shops and restaurants. Everything was amazing and if I'm being honest my only complaint is that the walls are a bit thin and it can be a little noisy at night. We most certainly will be back. Oh and don't forget to check out the pharmacy, the saloon, and the hotel bar. The pharmacy had great coffee and pastries, the saloon really does have some stroooong margaritas, and the hotel bar has some good whiskey.

Top 10 reasons to NOT stay at the Albert: 10. Doesn't resemble a 5 star. 3 star to 4 at best. 9. Complimentary coffee is watered down. Not quality 8. Understaffed. Had 1 waiter in the am with 1 cook who wasn't even the actual cook. 7. Be ready to carry your own luggage or wait forever. 6. No tortilla chips sold in restaurant or room service (this is Texas!) 5. Room service menu is burgers and fries and salad. Limited. 4. No pool bar to hang out and watch football. 3. Valet parking inadequate. 1 staffer, no direction. 2. Rooftop views of air conditioning condenser right outside your window! 1. DO NOT COME HERE ON A SATURDAY NIGHT. They are booked all year for weddings and they allow live bands to play till 11 o'clock at night right outside your room. Staff is nice and try to accommodate but hotel is not operated adequately.

I have been sitting on this review for a while. Let me start by saying my friend and I had booked a stay here for a trip for multiple nights, but our experience made us book elsewhere. This is not the service that is indicative of a luxury hotel. It is not only slow, but while staying, I had the displeasure of meeting a man who seems to be a manager of some kind with dark hair and glasses. He made advances that one, were regardlessly completely inappropriate given he was at his place of work, and two, made my friend uncomfortable. All the other faces we saw were nice, but his disposition was so bad we booked a different hotel (and didn't even bother cancelling our reservation for want of leaving asap) while dining in. Such a shame that I didn't get to experience all this place had to offer-- it just shows how much that the people you employ reflect upon your business.

We had an absolutely wonderful experience at The Albert Hotel. Every detail is exquisite, from the elegant lighting and furnishings in the rooms to the beautifully designed plates in the restaurant and the stunning lobby bar. The staff truly go above and beyond. The valets were incredibly attentive, kind, and helpful, and every member of the housekeeping team was a delight. The hotel's location couldn't be better, and the on-site BBQ restaurant, saloon, and coffee shop (The Pharmacy) make it the ideal place to stay in Fredericksburg. Our favorite part of the stay, though, was Patrick from Germany at the lobby bar. His exceptional cocktails and witty sense of humor kept us there for hours. We can't wait to com

Very nice, contemporary hotel on Main street. Good location. The entrance is at the back of the hotel off of Austin street. We didn't stay here, just stopped in for a late evening drink. Beautiful lobby and bar area, which also serve as the entire sitting area for their restaurant (we'll try next visit?). My wife liked her dirty martini, and the blueberry mule I had was memorable and worthy of 5 stars. If you're looking for a nice, subdued bar for a drink, stop here.

If you're looking for a haunted house experience disguised as a hotel stay, look no further than The Albert. We booked it for a girls' trip, and ironically, this ghastly experience unfolded just weeks before Halloween--how fitting. From the moment we arrived, it felt like we'd stepped into a horror movie. Broken plumbing groaned like tortured spirits, and yes, green slime--actual slime--oozed from the ceiling, dripping ominously onto the floor below. Strange noises echoed through the halls at night, as if something--or someone--was lurking just out of sight. But the terror didn't stop there. The front desk staff looked like they'd just crawled out of a crypt, with zombie-like customer service that was as chilling as it was incompetent. Need ice or water? Good luck--they're as rare as a ghost sighting. Want an itemized bill? They'll vanish like a phantom when you ask. As someone who travels internationally, I can say with confidence: this was one of the most horrifying hotel experiences I've ever endured. The valet staff were the only glimmer of humanity in this otherwise cursed establishment. Instead of a folio, we were handed a cryptic bill for incidentals and taxes--no explanation, no accountability, just confusion. Sarah (the manager) and Hannah at the front desk were especially chilling--cold, dismissive, and downright rude. And we weren't alone. At checkout, the lobby was filled with other disgruntled guests, each with their own tale of terror. It seems bad experiences here are not the exception--they're the rule. Fredericksburg may be charming, but if you want to sleep peacefully and avoid a real-life horror story, stay far, far away from The Albert.

It's brand spanking new, so some little things that could use some attention. I'll get to that later. Checking in was a tad sporadic, due to wifi issues. Hey F-Burg has always had wifi issues. What was good is, the front staff were quite accommodating and handled the situation well. Plus, one of them had a little bitty bowtie on her fingernail. Right!? Totally cool. I ushered Suzie over to the bar to meet Patrick, "The German" bartender. Meanwhile, the computer was up and some chick cut in front of me. No worries. My turn, got the low down.. like 24hrs Coffee delivery to the room.. yup. In the old days, there were other things that one might do to stay up all night, but this was unique and extraordinary. Same with water service if I remember correctly. Checked in, they do take a credit card for incidentals, Ms cut in line, couldn't quite comprehend this. Front desk bow tie gurl, explained it very well. She must be in management, if not she should. I quickly got caught up, got the welcome spiel, bell boy (is that PC these days?) had our luggage and I slipped him a Hamilton and asked if he would deposit my luggage in our room while I got acquainted to the almost to good looking barkeep my spouse was swooning over. Yes sir, thank you sir was the response from said luggage assistant. Room, when we finally got there. Very nice. Larger than I expected. We were in a Springs King, overlooking the pool on the third floor. #339. Bathroom was well appointed, glass enclosed shower, towels and stuff. Stuff I don't like, not a hit on these guys, but lotion. All the friggin lotion. Whatever happened to a bar of soap? All these high class hotels want me to smell like George Michaels. Look it up. I don't want to use a wash cloth and wash my privates, it never ends well and I want to end up throwing said washcloth away. Not on top of my Charmin game I guess. Anyhow. The wonderful things about the decor is, modern chic, subtle. The bed, amazing. TV worked. There isn't not really a very comfortable place to sit and watch and see the TV, just a bench in front of the bed. Or, I guess you could actually be in bed. Perhaps you could pull out the TV and it's on a swivel mount? Maybe the luggage assistant would of pointed that out to me had I given him the time of day to go up to the room with him. That's on me. There was a safe, hidden in a bottom drawer. The usual expensive stoner snacks. Yes, I had the popcorn and trail mix. $30 bill there probs. There was a little fridge for vino/adult beverages all at convenient price-point. It fits a bottle of wine I didn't finish after an amazeball meal at The Restaurant. Btw, eat there. I wished there was an easier way to stream on the TV. I wish we didn't stay in a little late so our room wasn't serviced till late afternoon. I really wish that when the place was built some sound insulation was added between the walls. We had a gaggle next door and it got a tad loud, but it was tolerable. Didn't necessarily wake me up or perhaps it did. I fell back to sleep in my comfy bed. While we were waiting on our dinner that evening, we revisited Ze German at the bar. A strapping young man with a quick smile, deep blue eyes and the accent. He was boisterous, entertaining, witty, friendly, fit and made good drinks. He was a show man in command of his bar. Nothing wrong with that. The bar was a lively place on a Friday night and some good simple food options and the usual transient crowd, just with the current political environment, best to keep conversations with strangers, light. And I don't think he was a good businessman, Lubbock gurl. Two nights were a very nice respite from Austin. I enjoyed sitting in the lobby and reading some and enjoying getting over the hangover from the night before. Just me and the love of my life, chillin in a great space relaxing getting ready for our evening out. Everyone here is on the very nice side of things. Seems they really like their jobs and being there. Or they put out some really good ju ju. We will definitely be back. We may just be back to eat at The Restaurant and least we forget the huge Room Service breakfast. That ham/cheese thing pastry was epic.

Calling this a luxury hotel is a bit of a stretch. It's nice but it's not a luxury hotel. They definitely should take a look at the amenities and re-evaluate how they market themselves. It's more boutique and a 3-star than a 5-star hotel. The room is noisy. I could hear everything happening the hallways and noise from the kids in other rooms. Something has to be done about the thin walls and loud noise. What baffled me the most about my experience was that a housekeeper just walked into my room while I was sleeping. I was taking a nap before dinner and was awaken to someone opening my door for turndown service. This made me feel so uncomfortable and unsafe that someone just walked into my room. Please consider training your staff to only open rooms if guests have specifically indicated they want turndown service. On top of that, our keys didn't work so we had to come back down to front desk. I feel terrible for the front desk staff, as they were actually lovely and tried their best to be accommodating. There are unfinished parts to the room. Bathrooms tiles were a mess. It seems like the hotel was in a rush to open. Again, not horrible for a hotel but you cannot market this property as a luxury hotel. It's clear that the hotel has recently opened and is still working out kinks. The nightly rate definitely not worth the experience.

First, I have traveled throughout the world extensively and have worked in the hotel industry. So my expectations are not unreasonable. Especially since the hotel was being branded as a luxury venue. The hotel itself is beautiful and has some wonderful finishes. However, it has room for major improvement on the operations side. In my younger or previous life I was the Director of Operations/Guest Relations. The first face (lobby lizard) that every guest saw when they entered the hotel. It was the my role to inspect every room for each guests arrival. It was also my role to know EVERY GUEST with a reservation and what their needs/requests would be during their stay. I or my team was ALWAYS available should they have anything that needed addressed. I would walk the property with the GM, Engineering, Housekeeping, and F&B to ensure everything was perfect. It is my formative years that developed my love for travel. From the Omni Mandalay, NY Waldorf, The Churchill in London, or The Biltmore in Dubai your experience begins before your arrival. In my case, you missed the mark. Long before I EVER arrived. Schedule delays kept pushing things back, I that I understand. However opening before the room were ready, that's on you. For such a premiere property, housekeeping has a long was to go and it was painfully obvious that staffing was a problem throughout the hotel. I was twice told that the steaks were the best that I would find in Fredericksburg. I was very disappointed and the quality was definitely not what I expected for a property being branded as The Albert has been. I suggest you visit Webers in Ann Arbor, Michigan. Definitely not a 5 Star hotel, but the restaurant blows the Albert away. And honestly, Jacks steaks were better. While creating a hospitality experience team is not cheap, and requires the full support of the GM, it may be the one thing that corrects the operations. Sadly, I have heard similar experiences from locals. I assure you, I know the Waldorf branding and should you want to be competitive, things must change and quickly. I don't have a problem money for great food, excellent service, and the experience. I have a problem dropping money for what should have been 5 star and was 3 at best. All that said, I will give you another chance. And I will be watching when I walk through the hotel at the guests experience. Staffing. Tenure. Friendliness. A smile. Those are the things that provide your diamonds clarity.

I love that this hotel is in the middle of Fredericksburg. It's easy to walk to all the stores and restaurants. I love that. It's brand new and still smells like fresh paint. Everything is clean and the customer service was excellent. The rooms are a little bare but spacious and could use a little desk or sitting area other than the cushion in the window. I definitely would be back and stay here again.

Pros- Location to Main Street, food in dining room good but pricey, bar, bed, shower Cons- Rooms noisy, dark, no chairs to sit as well as items missing in room were hand soap, body lotion, & hotel directory listing things to do, places to eat, etc. "Dining room" located near bar & tendency to get noisy

Amazing stay! Beautiful clean rooms. Gorgeous hotel grounds. The food in the restaurant was AMAZING! It's different than their in-room dining, so I recommend eating down in the restaurant for dinner and breakfast if you can. The room service coffee was delicious and staff was very nice.

My husband and I enjoyed a long weekend. The hotel is upscale but also welcoming. The staff were friendly and they seemed genuinely happy to help. The rooms were uniquely romantic with an antique green color scheme was a welcomed change from the contrasts of greys and whites most places have turned. The bathrooms and showers were spotless. The beds were extremely comfortable and we slept solid all night. Dinner was amazing! Breakfast at the historical Pharmacy was delish. I would recommend coffee in the rooms bc the service was busy when we tried to call it in. They have a complementary coffee area so my hubs did the honors while I got ready. The location is the best in Fredericksburg! You can step right out the back doors to Main Street and enjoy the town has to offer.

Customer service, attention to detail, unbelievable architecture, friendly and attentive staff. The rooms are elegantly simple and incredibly comfortable. Highly recommend!!!

The appetizers at The Restaurant were great. The mains seemed to lack quality in relation to the price. Very nice hotel, great location. We ordered room service and that was perfect as was the quality of the breakfast. Overall service, excluding room service and valet, was below average but expected seeing that The Albert just opened. Additionally, just a heads up The Restaurant does not have off menu kids options so plan ahead.

Beautiful hotel and best location to enjoy Main Street. Friendly staff & great food!

Form over function on this one. On the upside it's pretty and a great location for Main Street. Showers were delightful. On the downside - beds are rock hard and not comfortable at all. The room setup is frustrating with no real bedside tables. Room air conditioning very poor and feels like it's barely functioning. The bar and restaurant area is somewhat soulless and lacks ambience and the service is super slow. Other than the front desk most of the staff are petty flat.

Stopped by the restaurant at the hotel on a Sunday afternoon. I was hungry for a steak dinner. Sat at the bar. The bartender was good, but the rib eye steak was horrible. It was cooked right, but just an awful piece of beef. And at $65 plus more for a side or two, I expected something of much higher quality. When asked about my meal, I described it as a $25 steak at Western Sizzler, and at least they would have included fries or a baked potato. I asked the bartender what I should have ordered and he whispered "nothing at this restaurant."

Stopped in to see the place and have a glass of wine at the bar with a friend. Atmosphere was kind of formal but very new and attractive. Staff friendly and attentive. Price was ridiculous. We had one glass of wine each and bill was over $50. We didn't order anything special. But will not go back

Paying for the location not for luxury. Thin walls, mediocre service, restaurants are sub. Definitely a skip

Albert hotel is great Marlee gave us a great experience. Ryan was shaking and baking at the bar throwing out the best drinks since we had at Shreveport. Broken glasses and dreams do come true I found my wife here thanks to Ryan. Love this this place. Would come back anytime.

Drinks are really nice and it is a sophisticated atmosphere. Food menu is overpriced for the area so chose not to eat and can only comment on drinks and vibe.

This hotel allows dogs and we have been listening to an unattended dog bark for over an hour. It is almost 11 pm and staff is saying there is nothing they can do as they are trying to get in touch with the folks in that room. Let the buyer beware....we are paying a fortune for this room and it is not worth the aggravation of not being able to sleep

FAR from a luxury hotel. Better than Holiday Inn....but not much. Although it has been under construction for years.....the hotel is NOT finished. It looks as though the middle school shop class built this thing. It is VERY poor construction everywhere you look. So many things wrong. So many. Keys didn't work twice. Room was not cleaned when we left and came back 4 hours later.....for this $$.... there a a lot nicer options in Fred. Go somewhere else until they figure it out.....if they ever do.

Great location. Terrible rooms. You can hear everything above, below and beside you. You can hear other guest hanging up clothes, flushing toilets and walking around. We couldn't sleep at all even with sound machines and wine. WiFi doesn't work either and couldn't get a cell signal in room. Stay elsewhere for the price. Rooms are also very dark with little lighting.

Needs work! Super loud noises in the room! Could not sleep!! And the food was mediocre with small portions! Disappointing! I did like the shower and the bed was super comfy. It's in a great location. It will be so nice after they fix the noises in the rooms and the lighting!!

Amazing hotel, location is perfect and dining was outstanding - be sure and visit the pharmacy and the saloon.