Mohammad S.
Yelp
What an unpleasant experience over a simple cup of coffee on a Saturday afternoon. I usually get my coffee elsewhere, today I decided to try this place with my friend which I encountered the Rudest, most unprofessional, Most under trained staff in food/beverage industry.
walked in around 12.30 at noon, looking at the menu while waiting behind a few people who were ahead of me to place their order.... one of their staff came on to me, pointing with his finger toward me, without any sign of politeness, or any touch of customer care, telling me "you need to stay out of the store and clear the entrance". Even though I was not blocking anyone or anywhere, I stepped out and waited till a few people came out. didn't want anything to ruin my day off, Placed my order for a medium coffee with some cream on the side and stepped out of store and waited for my name to be called. my name was called after 15 minutes..... same guy handed my coffee to me but no cream on the side. Before getting a chance to ask him for cream, he rushed back in. I stepped in again and asked if I can have some cream on the side, same person, this time with more offending tone and worst body language (pointing with his finger even closer to my face said "You can not be here step out". I had enough of this and told this untrained staff, "you missed part of order and please dont point your finger at me anymore, I find it offending and rude"......
Up to this point, a simple apology or any hint of recognition of their short coming would have had taken care of any misunderstanding .... instead this pathetic person took it a notch higher in a very loud voice yelling at me infront of all customers "No you are rude not me". I had enough of this BS, and asked the guy to stop talking to me, and asked the girl behind the counter to get my cream. One would think at this point either a manager or someone in charge would step in to see what is going on...... but there was no one .... as the girl was getting my cream, he decided to open his big mouth one more time saying "get your cream and get the F*** out of store". I had no other option but to bring myself to his level and choose the vocabulary that he is used to, and make sure he understood that I am very well prepared to stand up for myself and defend my honor and respect if it is necessary at any cost.
At this point my Saturday was ruined and I was still shocked how in the world someone like him can even be allowed to work here??? in a business that you are directly in touch with people/customers?????
I am speaking out loud to the manager/owner or person in charge of this organization; What kind of training are you having for your staff prior letting them facing your customers? what kind of supervision is on them to monitor their quality of service????
I GUESS NONE...... very sad but true....
I am sharing this picture so you recognize this rude individual incase if you made the mistake of stepping into this business for a worthless cup of coffee, and showing how uncrowded was this place while he was insisting that i have to stay outside.....