Austin L.
Yelp
I've been going here for almost a year, as I found out they have weekly trivia. Every Thursday at 7:30, the trivia is fairly medium difficulty, it's a decent balance where you don't feel overwhelmed but the questions aren't too easy. Overall, I enjoyed trivia. I would give trivia 4 stars. The food itself is pretty mediocre, maybe 3 stars. Their drinks are solid but not spectacular, maybe 3.5 stars. However, the last several weeks the service has been horrendous.
First, they got the wrong order. Ok no big deal. But when they gave me the wrong food, I told them, I thought I ordered something different, specifically that my brisket dish came with veggies (I received the sandwich with fries). I was met with attitude. "Oh did you?" She then went back to the kitchen to ask for a side order of veggies, instead of admitting they got the order wrong. It then took me flagging down a separate waiter and waiting another 30+ minutes to receive the correct order, after waiting 20+ minutes for the wrong order.
Next time, I came at 7:15, and I was hungry. I waited 30 minutes and wasn't even given water. There was a table next to us that came after my table and another table that was served, but my table was never acknowledged. I left early to go to Zareens (5 stars!) where I was served excellent food in 5 mins.
I gave this place one last chance. They struck out. We ordered chicken strips that were delivered to the wrong table. I saw it being delivered to the wrong table and told the guy that was probably our order, but he didn't listen to me, saying something along the lines of: they ordered first (not true). Another waitress then came out to check on us, and told us that the kitchen said they already made our chicken strips. It was then revealed that I was correct, and they had in fact delivered the food to the wrong table. I almost never get upset at service workers as I know it's a hard job, but three times they have messed up and assumed I was wrong. The people who gave me attitude never apologized, and their coworkers had to apologize on their behalf.
Anyways to summarize, the service was solid/good for a while, but the last two months the service has been so bad. Don't come here if you're hungry!