Sebastian I.
Yelp
My experience was so bad it inspired me to make a Yelp account to leave this review, which is a shame because I love All That Shabu, their neighboring restaurant.
The food was alright but the service... Oh my gosh. For starters, we came with a party of 11, and one of our members had a Peanut allergy. Our server, Arturo, claimed there were peanuts in everything that was spicy, including the sauces at the table. However, when asking another server, they stated there were no nuts in the sauces, so which was it? Confused, we asked a third server once again to confirm with the manager who finally stated that there were no nuts in the sauces at the table. This was Strike 1 And now for the ordering... I don't know if learning how to count is a requirement for getting hired at this place but it should be. I specifically requested the maximum number of orders of meat (We were told 6 by the way) per table, only for us to be brought measly Army rations. On top of that, our server was almost never present, and every time I requested the maximum order of meats, our server stated "I got you," nodding, only to bring us more rations. They did bring us big orders of cheaper meats like beef belly, but the skirt steaks, ribeyes, and boneless short ribs were minuscule.
Also I'm not sure if their AC works but it was probably 95 degrees in there. I went to Vegas last week and it felt the same: A desert, except at least the Vegas buffets had good service. Oh, also we got our grill changed probably once after continuously asking our server, as if the smoking grill and coughing weren't enough of a giveaway. And for the cherry on top, the gratuity of 18% was mandatory because there were 11 of us, which is fine, but at least seat us at the big table perfectly fit for 12 bodies, instead of cramming 6 of us in a 4-seater booth, and the other 5 completely separate.
I am probably never coming back which is a shame because I love All That Shabu; you couldn't even pay me to come back here.