ALO

I visited the Alo store at Bay. At first impression, the guy in the suit at the entrance was not welcoming and seemed to ignore us. However, the atmosphere of the store was pleasant enough to persuade us to check out the products. The store was well-organized, fresh, and had a nice scent throughout. When we were about to exit, the same guy again tried to make himself look busy to avoid opening the door. I hope he finds a job he likes more.

Update May 1, 2025 Giving this store a one star now as most of the staff working here just keeps getting ruder and ruder. Went here with my wife and we asked a simple question on where a certain item is. All they can do is point in a general direction. Why not actually show us where it is!? I prefer to shop at the Yorkdale store as they have friendlier staff. Avoid this location if you can. This review is based on my experience from a week and half ago (late April). Came to get one of their hats as I like the simplicity of their logo. Their brand is also similar to my nickname. I would've made this one of my go to choice for clothes but changed my mind based on my experience. Let me explain... Came at a time when they were increasing prices. The tags in the hats we're removed but some still had $40 showing. The new price now reflects the cost similar to their online store. I asked what the actual price will be they confirmed it would be the increased one and they won't honor what's showing on the tag. But they do have 30% off at the time. The 2 star comes from the unprofessionalism of the staff I spoke to. I asked how much it would be after the discount, the staff said "I'm sorry I don't know, I'm not good in Math". I mean, at least try to help since you work here. This experience aligns with the other reviews I read online. The inside of the store is clean and the merchandise is displayed neatly. So that's some positive.

My new favorite ALO location! I personally had an amazing experience today at this location in Yorkville❤️ it’s clean, not too busy, had everything I was looking for in stock. Dylan was an awesome help this afternoon. Give Dylan a raise!! What a star !! ⭐️ Thank you again!!! 😊🙌 Right by Bay Station!

Had a really good first-time experience shopping at Alo. I was looking for a gift and one of the sales associates, Leanne was super helpful and gave great suggestions. I appreciated how friendly and patient she was. Ended up buying a pair of shoes and will definitely be back! :)

First time shopper at Alo, and my experience was positive. The manager (Cherry) was extremely helpful and the environment was pleasant. I was shown multiple items and staff were available to assist as I needed. No complaints here, happy with my purchase and I will return. Update: Returned and had great service again from multiple team members.

I bought a hoodie and sweatpants set from Alo online. Unfortunately, the quality was very disappointing. After just two months and only a few wears and washes, the fabric started pilling badly and became unusable. My advice: avoid buying online unless you can wear and wash it multiple times within the return/exchange window. I couldn’t report the issue in time because I was out of the country, and now Alo refuses to take any responsibility. Very disappointing experience.

Big store yet unhelpful and unfriendly staff. No greeting, no smiles, a lot of arrogance. Many clothes have stains on them, truly a let down store in a high end Yorkville area. Lineup for change room is insane, no one to really help you unless you go ask multiple times. Can't use a gift card in the store either, use it online or in the States. Online prices are 30% higher.

Went in with my girlfriend to just buy a hat. We ended up leaving with a full bag of clothes and having an awesome time! Thank you so much to Jessica and Emma for being so lovely and helpful.