Pamela M.
Yelp
Alloy's food is good! I've had one thing I didn't much like but I don't blame the restaurant as much as it's not my preference. Well, maybe I blame them a little bit because how it's described and expectations based on that. It's like a chicken noodle soup, or something, so I expect savory soup. But it's sweet. Ick. I'll never get that again. And if it's sweet/different just call it something else or describe it as such so I know it's not something I should order.
Everything else I've had has been great. The Tom Yum/Kha are excellent.
They have a lot of issues here, though. They need to get organized and train properly and update their damn menu! They don't even give you paper menus at all, so it's even easier to keep a digital menu updated! Just do it, people! As I mentioned above with the soup. Also with ingredients. They don't mention bell peppers in the food then the food comes with 50% bell peppers. I don't like cooked bell peppers very much so I need to know so that I can ask for a substitution or more of the other veggies.
Another issue, the specials. They have lunch specials with different drink option and food combos. They NEVER get my check right. It's damn frustrating I have to tell them every single time to correct the bill. One time the person said I had to wait for the manager that wasn't even there. Y'all... #1 get the pricing right, #2 your promoting this everyday outside on your sign so get it right, #3 knowing this is a recurring issue find a solution #4 don't then leave staff disempowered if you don't have a manager there always. Like how are you a business and can't figure this out?
Service. Man... is is SSSLLLOOOOWWWW. What is going on here. I've seen people frustrated trying to get food, their bill, whatever. I have even found myself defending Alloy with other customers! You all have got to be losing business over this. Like I've seen people's reactions and even spoken to some while I was there. Service is friendly, but it's not prompt. Please figure it out or get more staff or pay them more or train them or whatever you need. You are hurting your business.
And the food is good!