joannewK206NH
Google
We booked this as a fairly last minute Easter ski trip and were very pleased with our decision. ||The Hochfirst is a traditional hotel which clearly takes pride in its history. Attention is paid to providing excellent service throughout. ||Our room (Panorama suite) was very well appointed with a lot storage space and quality furnishings. ||The pool/spa was very good, highlights being the outdoor pool (lovely when it snows) and the saunas/steam rooms on the lower floor. ||Food and beverage during our 7 night stay (with 2 young children) was faultless. Our waitress, (Tea? apologies if the spelling is incorrect) is an asset to their team. ||Location: excellent if you/children are enrolled at the Obergurgl ski school as the meeting point is right behind the hotel. ||Room for improvement: |• There is a kids’ club run by a wonderful lady called Moniker which our children enjoyed however, I would suggest offering extended hours as it closes at 5pm which doesn’t allow for parents to enjoy time for apres-ski. From research, I have found other hotels in the resort which offer these services until later into the evening which I feel is a selling point. ||• The entire hotel was unbearably hot. The only way to cool the room down was to have more or less all windows open throughout our stay. Word of warning: don’t wear thick clothes at dinner - it becomes very uncomfortable quickly. ||• Beware of room service charges. We ordered two Americano coffees to the room (I requested filtered coffee however was firmly advised that filter coffee is only available at breakfast) and what promptly turned up was two small Nespresso coffees and a bill for €25! I naturally thought there had been an error, alas, I was wrong. €7.50 per Nespresso plus a €10 flat rate room service charge. I really don’t believe there to be any way to justify a) €7.50 for Nespresso (terrible) and €10 for delivery to the room - it felt unjustified and frankly, unnecessary. ||• No iron/ironing board provided. If you want an item pressing, you must send it to the laundry team downstairs for a charge. Again, this feels quite unnecessary. ||Despite these points, we had a wonderful stay.