Alto

Company should know their drivers do not follow the rules of the road. They cut people off to the point of almost crashing and then run red lights.

Waste of time, racist Spanish guy how the heck you want me to go slow while changing an ending lane so I speed up to 38 on a 30 just to change an ending lane this guy said I failed the assessment because of that🤔 I know I wasn't going to get hired as soon as I saw how rude this guy was and I'm not the only one that's failed,there was another lady too, don't even waste your time going there this is a joke no wonder why they desperate to get people working for them. I have over a 1000 rides with a 5.00 rating on Uber y'all lost I guess I'm not coming back after a month for this nonsense.

I was in one of your car which was booked on uber, I left my phone in the car. The number which uber has for your driver is incorrect and uber is not able to reach your driver. Driver name was Filip and car number was 15ETYP Buick Enclave. I have contacted you several time in last 38 hours but there has been no action. you should be responsible for giving incorrect number in uber app and uber not verifying it. I’m the car ride was taken on Sunday 16th 6 PM. It is perhaps bad / illegal business practice to create uber account for drivers and give a central number which never connects with uber and use drivers which are not reachable. It’s also a huge safety and security issue. I hope authorities look into this and take action against Uber and Alto both.

I went in to take my driver assessment test. Was informed the test would be determined by AI...ok. We left the park n fly, went down the street to the metrorail station. The guy had me to pull in the empty lot, back the car in and we proceeded to talk for about 15 minutes.Then he had me pull out and we returned to the lot. Two hours later, got an email saying I didn't pass the test. How could I fail if I didn't drive anywhere? Found out according to FL DMV, AI can Not determine that, only a human can. Also found out that if you're over 55 don't even bother to apply because you won't get hired, so that pretty much explains my non road test. I'm 64, been driving since I was ,16 have never had a accident and have a perfect driving record with GEICO since I have the app on my phone. Saw one of their drivers yesterday in the city coming off the 112 exit, did a Cali roll at the stop sign and proceeded to blow his horn at a driver in front of him because I guess he wasn't moving fast enough. But it's all good just wanted to share that. BTW ,the vehicle I went out in had a huge two black line scraping on the passenger rear door to the back of the car! Great safe driver that was. After reading these reviews...it all makes since why they are short on drivers. Sorry Indeed got caught up in this mess, I've gotten some great jobs thru them and will continue to use them cuz I'm done done working yet. Experience is always better on the road. Hope this was helpful

I have not had an experience with this company but from most of the negative comments on here I'd swear they are describing the same idiots who ran Super Shuttle. My co- workers were great people to work along side with but from management to trainer and to dispatch... nothing but trash. The most rude and unfriendly people I'd ever worked for.

I had an unfortunate experience with one of your drivers, which resulted in the missing of my laptop and missing a crucial flight. Upon realizing my laptop was left in the vehicle, I contacted the driver through Uber, who promised to return it to me at the airport after dropping off another customer. Despite being willing to compensate for the return, I was left waiting for over two hours, causing me to miss my flight and incur over $400 in additional expenses. When i check the location and refreshed the app I see he left it in the Alto Rideshare Offices. While I appreciate that your team was eventually diligent and professional in resolving the situation, it was extremely difficult to reach you. It was only with the help of the police that I managed to find a contact number. The lack of easily accessible customer service for urgent matters is concerning. I urge you to reconsider the intentions and actions of your drivers, as their behavior directly impacts your company’s reputation. As a business owner myself, I understand the challenges of hiring quality employees, but it only takes one to tarnish a brand's image. I recommend that you provide exceptional service, especially for customers booking through Uber, even if the fares are lower. Delivering a subpar experience will only set you back, regardless of your company’s otherwise good intentions.

Alto, what a useless amount of so called managers, there is no hr person to speak with, and email requesting information Will get a response of being answered within 48 - 72 hours and still eschew the response, 2 office personnel have left within the last 30 days, the turn of around of employees is of the chain, again, so called managers are irresponsible and just there for presence, push paper and whis next out the door, I am 72 a safe driver with medical issues and they don't have the gumption to respond face to face

My driving assignment was at 5:15, I arrived at 5:00. I was told no cars available for anyone to take me, until later. I was told I can reschedule, now I can’t reschedule, they said they can’t hire me at the moment. Miami location