Alto

Company should know their drivers do not follow the rules of the road. They cut people off to the point of almost crashing and then run red lights.

UPDATE: When I first posted my review, my comment was "No comment". Over the past few months, this company has continued to be a nuisance. Here are the facts: On Saturday, May 10, 2025, at around 4:00 PM, I did my "On-Site Driver Assessment" at their NW 28th St (Miami) location. The tester had me drive to the Metrorail and back. I knew I passed the test, as I complied with all the driving rules and obeyed all signs. When I got back, the tester asked me to switch off the engine and leave the keys in the ignition, which I did. He told me that I would get the results sometime later that afternoon, and I left. I never got the results. I suspect that there was some prejudice based on my appearance. Since that time (including this morning), they continue to call and text, telling me that I am "one step away" and asking me to schedule my "in-person assessment". Perhaps they did not associate my name with the person they rejected back in May. They are definitely not good at keeping track of their own records. I wasted over an hour driving to Miami and wasted my time taking the driving assessment for a driving job with a company that didn't intend to hire me in the first place. I wish they would update their records and remove me from their contact list. I will block their number, and hopefully that will end the harassing calls and texts. Obviously, this is a company with very low and unethical standards of professionalism.

I was in one of your car which was booked on uber, I left my phone in the car. The number which uber has for your driver is incorrect and uber is not able to reach your driver. Driver name was Filip and car number was 15ETYP Buick Enclave. I have contacted you several time in last 38 hours but there has been no action. you should be responsible for giving incorrect number in uber app and uber not verifying it. I’m the car ride was taken on Sunday 16th 6 PM. It is perhaps bad / illegal business practice to create uber account for drivers and give a central number which never connects with uber and use drivers which are not reachable. It’s also a huge safety and security issue. I hope authorities look into this and take action against Uber and Alto both.

I had a great experience with the @ALTO company. I look forward to working with them in the near future! 🤝🙂💯

I had an unfortunate experience with one of your drivers, which resulted in the missing of my laptop and missing a crucial flight. Upon realizing my laptop was left in the vehicle, I contacted the driver through Uber, who promised to return it to me at the airport after dropping off another customer. Despite being willing to compensate for the return, I was left waiting for over two hours, causing me to miss my flight and incur over $400 in additional expenses. When i check the location and refreshed the app I see he left it in the Alto Rideshare Offices. While I appreciate that your team was eventually diligent and professional in resolving the situation, it was extremely difficult to reach you. It was only with the help of the police that I managed to find a contact number. The lack of easily accessible customer service for urgent matters is concerning. I urge you to reconsider the intentions and actions of your drivers, as their behavior directly impacts your company’s reputation. As a business owner myself, I understand the challenges of hiring quality employees, but it only takes one to tarnish a brand's image. I recommend that you provide exceptional service, especially for customers booking through Uber, even if the fares are lower. Delivering a subpar experience will only set you back, regardless of your company’s otherwise good intentions.

Spent over an hour trying to get an Uber or Lyft to get home after a NYE event with no luck. Kept getting errors that there were no drivers available - on NYE! I saw Alto vehicles picking up other people so I signed up for the service and was able to get an Alto within about 6 minutes! Fare was reasonable and vehicle was clean and well equipped. Thank you for coming to the rescue on NYE!

Scam service. They took 150 dollars from my card when I attempted to book a car. 6 charges each for 25 dollars. They don’t return emails or messages and never answer their phone even when “fraud” is mentioned.

I did not use the service. However, based on the fact that one of their drivers just crossed over a double yellow and almost hit me, I'm gonna go ahead and say it's no good.