Adeline P.
Google
Upon reading the glowing reviews, Amara seemed like the perfect choice for my dad’s birthday dinner in Seville. Unfortunately, we left secretly disappointed by the experience, mainly due to the service, which was among the worst we’ve ever had.
While I understand that English may not be the first language of the staff, when ordering a set menu you’d expect at least some basic knowledge of the dishes and suggested wine pairings. Sadly, our main server seemed completely uninterested and unable to explain anything. Another waiter eventually stepped in and was slightly better, but the overall experience remained poor.
Throughout the meal, our dishes were delivered one after another with little to no explanation, just single-word descriptions. However, the real issue came when our bottle of water, served in a chipped glass bottle, caused my father to cut his tongue. We believe he may have swallowed small fragments of glass. When we informed the waiter, they simply took the bottle away without a single apology or acknowledgment. From that point on, the service became even colder, our desserts were practically dumped on the table, and the bill was tossed down without a word.
For what was meant to be a special birthday meal, the entire experience felt uncomfortable and embarrassing. Despite noting on the reservation that it was my dad’s birthday, there was no recognition of it whatsoever, no candle, no greeting, nothing.
It’s a real shame because the food itself was actually very good. But service this unfriendly and careless completely ruins the experience. A restaurant of this standard should train their staff properly and never serve water in damaged glass bottles.
Please see the attached photo of the chipped bottle. I sincerely hope management takes this feedback seriously, as no one should risk injury during what’s meant to be an enjoyable meal.