Sean F.
Yelp
We went into American Fifth for the first time earlier today and were incredibly disappointed without even managing to order a single thing off the menu, believe it or not. The bar was mostly full, so we decided to sit at a table where we were the only two of the dozen or so people in the entire place to be seated at a table...directly in front of the bar, mind you. We were not greeted and were not even visited by any one of the minimum five employees working, so we eventually just walked out after ten minutes of being ignored. At least three employees looked directly at us and ignored us at the same time, with one of them indulging in their own product at the time. I can understand spotty service with a packed establishment and minimal staff, but not with a dozen people and a minimum of five employees. $9 for a drink and the service sucks while you are a brand new joint in town...located behind a homeless shelter? No thanks.
To continue with the entitlement/hipster attitude, this past Saturday, American Fifth set up a booth at the Beerfest at the Ballpark that was manned with three of their employees the entire time. As like any other alcohol festival, patrons can purchase VIP tickets to gain access one hour earlier than the general public and avoid the long lines. American Fifth showed up 45 minutes late, leaving tons of irate customers that were left staring at a table with their name on it and that was it. Sometimes people get lost in new towns, I get it, but for those of you who are unfamiliar, American Fifth is located across the street from the damn stadium!! Once they got set up, the people were beyond rude to the customers, many who were first time samplers, leaving some patrons to make comments to the staff members about their attitude. Not only did they show up late, they were one of the first vendors to leave as well. These festivals invite breweries and distilleries, they certainly do not hold a gun to their head and make them show up (plus the brewery or distillery gets paid quite handsomely too). While the service is a huge reason for their rating, the drinks flat out suck compared to any other distillery I have been to. They seem to overthink the cocktail theory way too much, with flavors that are just plain awful, as was evident this past Saturday by people getting a drink from their booth, taking a sip, and immediately dumping the rest out on the grass with a bitter beer face look....and those were basically free! Try paying the $9 per cocktail while being treated like you are a burden to them. If you want quality, you usually have to pay for it, but if you pay for quality and get crap, then it leaves a bitter feeling. So to those who keep insinuating that all the bad reviews are purely cost-related, get a clue. Walking into a shiny new building with an impressive facility is not enough when your product and service are below par. I would much rather walk up Michigan Ave., hit Moriarty's or Stober's, drink their well vodka or whiskey, get treated like an actual customer by their staff, and leave with a few extra bucks. This is a great place for hipsters who think they are spirit aficionados in their own mind and will prove so by overpaying for cocktails next to a homeless shelter and single-A minor league baseball stadium.