Elizaveta Zolotareva
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Some friends suggested this place to us, so we booked for a new year’s eve in advance at the end of November. To specify, the only information provided to us after the booking was about some special menu, that will be posted later around the middle of December. On the restaurant’s website we found a monthly menu with a range of dishes to choose from, and then an option with a separate selection of predefined dishes. We expected the menu for the new year’s eve to be similar.
Today is December 23rd, and while randomly going through the restaurant’s Instagram page, we suddenly found out, that 2 days ago they’ve posted a predefined menu for the 31st. Only by contacting the place, we got informed that there will be absolutely no choice available for the 31st other than listed courses.
I believe that not being able to choose what you eat is a very important detail, that should be specified in advance during the booking process. There was absolutely to way for us to know this, and it also wasn’t specified under the dedicated post. Though even if it was, I don’t think that it’s correct to expect your potential customers to constantly check your social media for information. I was looking forward for this evening, but we had to cancel the booking after today’s news.
I personally see it as a disrespect to my time as a customer, because the management is surely aware how busy this period is and that having to cancel the booking now would leave people with little to no alternatives. Considering the high ratings of this place, I expected to have clear and full information, not an instagram post with no details posted a week before the event. In the end I have no desire to come to a place with such a negligent customer care.