Cindy H.
Yelp
Visiting Amorino Gelato was quite the experience I didn't expect. I didn't expect there to be an area, The Shops at Clearfork, as nice in Fort Worth. I also didn't expect Amorino Gelato to be quite hectic as it was.
It was my first time visiting Amorino Gelato, and it probably won't be my last. I've had gelato before, and Amorino Gelato doesn't disappoint.
There were a lot of flavors to try, but due to the circumstances that was there, we didn't get a chance nor were we offered to try any flavors. We didn't even know we had the choice of 3 flavors until the last minute hence we decided on 2. I will say that the customer service was a bit lacking in service and attentiveness.
As first-comers, we didn't know where the line started, although there were clear directions; we did follow these directions, but we were skipped over by a huge family who didn't follow these directions. We didn't mind because we were still deciding on what we want, but never did the staff offer to help until that big family paid.
Additionally, although it was quite crowded and other customers were basically everywhere in the shop (literally, people were in line when they weren't actually in line because they didn't have a seat to sit by their family members), no one ever intervened.
The only great customer service I encountered here was when a gentleman took my order and notified me of the different options I had to choose from. It was a bit late and hectic to decide, but nonetheless, he tried.
Overall, I would try Amorino Gelato again, under the condition that it isn't crowded. The shop is too small to handle 2 or more families, especially when the families aren't looking after their children. Aside from that, their gelato and macaroons are great!