Andaz Singapore, by Hyatt

Hotel · Bugis

Andaz Singapore, by Hyatt

Hotel · Bugis

4

5 Fraser St, Singapore 189354

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Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by Geoff Lung
Andaz Singapore, by Hyatt by Courtesy Andaz Singapore
Andaz Singapore, by Hyatt by Geoff Lung
Andaz Singapore, by Hyatt by Geoff Lung
Andaz Singapore, by Hyatt by Geoff Lung
Andaz Singapore, by Hyatt by Geoff Lung
Andaz Singapore, by Hyatt by Geoff Lung
Andaz Singapore, by Hyatt by Geoff Lung
Andaz Singapore, by Hyatt by Geoff Lung
Andaz Singapore, by Hyatt by Courtesy Andaz Singapore
Andaz Singapore, by Hyatt by Geoff Lung
Andaz Singapore, by Hyatt by Geoff Lung
Andaz Singapore, by Hyatt by Courtesy Andaz Singapore
Andaz Singapore, by Hyatt by Geoff Lung
Andaz Singapore, by Hyatt by Geoff Lung
Andaz Singapore, by Hyatt by Geoff Lung
Andaz Singapore, by Hyatt by Geoff Lung
Andaz Singapore, by Hyatt by Geoff Lung
Andaz Singapore, by Hyatt by Geoff Lung
Andaz Singapore, by Hyatt by Geoff Lung
Andaz Singapore, by Hyatt by Geoff Lung
Andaz Singapore, by Hyatt by Geoff Lung
Andaz Singapore, by Hyatt by Geoff Lung
Andaz Singapore, by Hyatt by Geoff Lung
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null
Andaz Singapore, by Hyatt by null

Highlights

Rooftop pool, chic rooms, and dining with city views.  

Featured in Conde Nast Traveler
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5 Fraser St, Singapore 189354 Get directions

hyatt.com
@andazsingapore

$$$

Information

Static Map

5 Fraser St, Singapore 189354 Get directions

+65 6408 1234
hyatt.com
@andazsingapore

$$$

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wifi

Last updated

Aug 14, 2025

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@cntraveler

Is the Free Hotel Minibar on the Rise?

"Andaz Singapore offers a minibar with exclusive beers from Trouble Brewing, coffee from No Harm Done, and snacks from Boxgreen, emphasizing local selections."

https://www.cntraveler.com/stories/2016-08-08/hotels-where-you-can-raid-the-minibar-its-free
View Postcard for Andaz Singapore - A Concept by Hyatt
@cntraveler

Andaz Singapore

"How did it strike you on arrival?The riches of this Andre Fu-designed hotel have to be sought out. The plain, narrow ground floor makes you feel like you're in a quiet suburban office building. But take the elevator to the 25th floor, where the hotel lobby is, and there's an explosion of activity—people are checking in at the island reception desks, others are downing beers in the lounge that were specially brewed for Andaz Singapore, and yet others are grazing on the smorgasbord offered by the five restaurants on this level. What’s the crowd like?Stylish solo travelers, young families and corporates. The good stuff: Tell us about your room.My fairly spacious Andaz King smelled faintly and deliciously of leather and had a Japanese vibe - maybe it was the low-set furniture and wood accents. There were some unique details that channeled the hotel’s neighborhood - a green cushion was the exact hue of the nearby Sultan Mosque; the mango yellow shophouse doors that divided the bathroom from the sleeping area echoed the heritage buildings a stone’s throw away. We’re craving some deep, restorative sleep. They got us?The mattress was nice and firm, the down pillows a tad soft (firmer ones are available on request). How about the little things, like mini bar, or shower goodies. Any of that worth a mention?Fu's attention to detail is mind-boggling - everything from personally supervising the tanning of the leathers used, to designing the drawer handles. As a result everything is in danger of being stolen—the chic wood-and-leather magazine rack is at the top of that list. The mini-bar has been just as carefully executed. Please tell us the bathroom won’t let us down.The shower area was spacious and had an industrial vibe in the form of concrete walls, but was softened by cheery touches like a sunny yellow ceramic bath stool. The yummy bath products were created for the hotel by French perfumer, Christophe Laudamiel. Deliciously fresh and a tad musky, they're made from a locally inspired combination of ingredients (orchids, ginger lilies and more). We all need some good Wi-Fi. What’s the word on that?Very fast and free. Anything stand out about other services and features?The gym is open 24-hours, which is never a bad thing. There is a very cool rooftop bar overlooking the surrounding Arab-influenced Kampong Glam neighborhood with teepees that you can chill out in. What was most memorable about your stay?The hotel's public areas really add value to a stay here. They're lovely to meander through - there's a treat around every corner, be it an interesting design detail or a cool spot for a bite. Bottom line: worth it?It's a great all-round experience in a richly cultural neighborhood." - Audrey Phoon

https://www.cntraveler.com/hotels/singapore/andaz-singapore
View Postcard for Andaz Singapore - A Concept by Hyatt
@travelleisure

Our Readers’ Favorite City Hotels in Singapore of 2023

"Andaz Singapore is one of the top-rated hotels in Singapore, recognized for its excellent service and amenities." - Travel + Leisure Editors

https://www.travelandleisure.com/best-hotels-in-singapore-2023-7507476
View Postcard for Andaz Singapore - A Concept by Hyatt
@cntraveler

24 Best Hotels in Singapore | Condé Nast Traveler

"The riches of this Andre Fu-designed hotel have to be sought out. The plain, narrow ground floor isn't much, save for the aroma of baking (the hotel’s patisserie counter is here). But take the elevator to the lobby on the 25th floor and there's an explosion of activity: People are checking in at the island reception desks, others are downing beers in the lounge specially brewed for Andaz, still others are grazing on the smorgasbord offered by the five restaurants on this level." - Audrey Phoon

https://www.cntraveler.com/gallery/best-hotels-in-singapore
View Postcard for Andaz Singapore - A Concept by Hyatt

BradB777

Google
This is an excellent hotel and we would definitely look to stay here on our next visit to Singapore. ||Excellent location immediately above the Bugis MTR station with direct access down to the station concourse. This is a real plus making getting around so easy.||Rooms are very well appointed with a huge super comfy bed, good size bathroom and separate toilet. There is also a generous space for luggage which was super handy as we were travelling onto Thailand. We had a great view over the harbour. ||After a slight mix up over beds for our children on arrival, one ended up on a rollaway and another on what they call a sofa bed (but it's really just a sheet put over the lounge - was ok for our six year old but wouldn't suit kids any older). ||Nice touches include the complementary lounge area providing free coffee, tea, fruit, snacks and water. ||Staff were all very helpful, especially Carlo on concierge. ||Only slight criticism (and this is being picky) was that the picturesque pool was really quite cold. Not sure if that's because it doesn't get much sun, but while the kid's didn't mind, it was too cold for my wife and me. ||This is an excellent hotel and it is recommended without qualification.

Culture42967704562

Google
Nice hotel in a great location (right by Bugis MRT). The rooms are modern with big windows and amazing city views, but they’re a bit smaller than I expected for the price. Breakfast is good with lots of variety, and the rooftop bar is worth a visit for the view alone. Service is friendly, though a bit slow at times. Overall, a solid stay but not mind-blowing.

Faiza Khan

Google
Beautiful hotel in a great location. Pleasant service. I only wish they had halal meat for their buffet’s because it’s easily available in Singapore. That discouraged us from dining in at the hotel. The first time mini bar is free, which is very generous of them. My son was traveling the first time since his leukemia diagnosis 2 years ago, so I appreciated the cleanliness and the daily housekeeping. He gave the hotel 3 stars at first arrival but updated it to 4.5 by the time we left haha. But we enjoyed our stay! Will definitely be back.

O3869RIrobertf

Google
The hotel was first rate. The staff were most helpful and tried hard to deal with all our queries.||The restaurants were consistently good and 665 on floor 39 was excellent, with great views and service. Breakfast was also good, with the food being fresh and the staff making sure that we had drinks and keeping the table tidy during the course of breakfast. Really comfortable bed in a good sized room with a great view. Would certainly return.

Trip.com Member

Google
Place was clean as kids love it and spacious to play hide and seek. They also love the mini bar. I love the view especially sun rise and the surrounding view at high level. Check in Staff and room service staff smiling and warm. I do enjoy my stay feeling refresh.

Payam

Google
Staying at Andaz Singapore was an absolute highlight of our trip. From the moment we arrived, the exceptional service and warm hospitality made us feel truly welcome. The staff went above and beyond – highly attentive, flexible, and always with a genuine smile. Whether it was an early check-in request or last-minute changes, everything was handled smoothly and professionally. It’s rare to experience such thoughtful service. The hotel itself is stunning – stylish interiors, spacious rooms, and a design that perfectly blends modern elegance with local flair. The rooftop bar "Mr. Stork" is a must-visit: panoramic views of the Singapore skyline, fantastic cocktails, and an atmosphere that makes it easy to lose track of time. Highly recommended for anyone looking for a memorable, top-class stay in Singapore. We’ll be back for sure!

Jenny Demos-Bertrand

Google
We had an amazing two night stay here. The service was outstanding, the room was gorgeous. That bathroom was amazing! My boys enjoyed the pool. Highly recommend. I would stay here again and again.

Z5600LLrebeccas

Google
Beautiful well-appointed corner suite with an excellent view. We enjoyed time at the pool, the rooftop bar, lounge and breakfast - all had wonderful service and food & drink options. We were celebrating my son's graduation, and the staff went above and beyond to send a card & special dessert to our room in recognition of his accomplishment and it was such a thoughtful & lovely touch! Thank you for a great stay!
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Chris C.

Yelp
We likely wouldn't stay here again. It's not really a luxury hotel, more a mid-end hotel, though in a fairly convenient/central location. We stayed 5 nights on a cash rate. We are Globalist but were barely upgraded to a standard room w/ sea view. Free breakfast was wide-ranging and changed slightly every day so that was nice. But the restaurant is actively grilling/cooking in the same room as dining tables, so the entire area was usually filled with smoke/smells from cooking that it gets into your clothes and lingers. Sometimes this gets into the lobby area too, so every time we go through the lobby, we leave with smells on our clothes - it's icky. We ate at 665F on-site one night and had a bad experience. We ordered N34 garnet wagyu, and they served us something that looked like it, though it was surprisingly chewy. Turns out it was the wrong dish, and was just a ribeye steak. At the end of the meal, the waiter said that he realized this after he served it to us but "didn't want to interrupt our meal" and that "we only charged you for the ribeye and not the wagyu". Well, I think what happened was that he cheaped out and didn't want to take back the ribeye and send out the correct dish, which is what he should have done. He also had the guts to say "I hope you'll come back tomorrow to try the wagyu properly." Yeah... no thanks. Quirks for the room: - One of the lamps in the room would randomly start flickering until I went over to adjust the brightness or turn it off. This happened a few times a day. - During the day, I heard strange noises next door - likely housekeeping working on the next room but it was quite loud, making me wonder how thin the walls are. - There was an analog clock on my nightstand, but the time on it was incorrect by several hours, and it was noisy with its ticking. - It gets humid in room at random times of day, so much that papers like our passports and currency felt wet sometimes. - On the window there are dots to lessen sunlight/save energy, but it distorts your view and prevent you from taking effective pictures of the view. - Housekeeping had a rule to check in on the room every 24 hrs which I felt was a bit excessive; we felt almost pestered to do housekeeping/turn down - they would call or slip notes under our door if we kept our DND on to skip a day. - No bidet seat but there is a cold water spray next to the toilet which is not effective since the water pressure is low. - On the bathroom sink there's a drinking water faucet, but if you look under the sink, it's not really filtered, it's just connected to the cold water line. That felt like a fake, unnecessary water line since I could just get water from the cold tap water. - The shower takes up to a minute to warm up. Rainfall shower didn't really add much, it's like droplets in terms of water pressure. Also a minor annoyance - the elevator call button lights are dim so it was always difficult to tell if we pushed the buttons correctly or not. A couple of inconsistencies/awkward experiences: - At check-in we arrived at 12pm and they said our room wasn't ready yet, so we checked our bags and went to lunch. Barely 15 minutes later, we got an email saying the room was ready. Could that have been coordinated better? - We ordered room service one evening since one of us wasn't feeling well due to mild food poisoning, and they said it'd arrive in 30-45 minutes, so we figured that's enough time to go for a walk and let housekeeping do a quick clean/turndown that they were pestering us about. The room service arrived in only 15 minutes while we were waiting for our room to be cleaned, so that was a bit chaotic to coordinate. We ended up eating it in the room and had housekeeping only clean the bathroom. We did appreciate that the minibar and snacks were complimentary and definitely took advantage of those items.
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Sandy B.

Yelp
This was my first Andaz Experience. Andaz in Singapore is beautiful. I'm giving this a five star experience even though front desk did mess up my room situation. Upon check in on the app, I was upgraded to a sea view room but when I arrive they said it was only the heritage view room. I did screen shot it to let them know they were wrong. BTW, I am a Globalist. That's a big disappointment. I assumed they gave my room away. I didn't make a big deal put of it because I was just excited to be in Singapore again. Other than that, my stay was great, especially breakfast. The buffet breakfast was amazing. Laksa everyday please! They served good coffee and big variety from Western to Asian choices. The staff at breakfast remembered my friend and I, therefore every morning, out coffee drinks ready once we got our food. They were the best! The room was more spacious than many other hotel rooms in Asia. Free mini bar in the room. Got to try a few Singapore drinks and snacks. The hotel is located under a station which was very convenient. Also close to Bugis street, lots of restaurants, shopping, etc. I just love everything about my stay except the check in, but still giving it a good review. Because everyone was super helpful and friendly. I did also used the gym, it is small but had everything I needed for a work out.
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Christina N.

Yelp
Luxurious hotel conveniently located in the heart of Singapore in the Bugis area. It is directly connected to Bugis MRT through an underpass. Amenities were great, and I love that their mini bar is free. They restock it everyday with snacks, soda and even include a pint of their house branded beer. The rooftop pool has a great view, and the there's always drinks and snacks at the lounge. My biggest qualm however is that the pillows in room are terrible! They are so flat they might as well not provide any pillows at all
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Myning C.

Yelp
Do you like luxury? I do too! Comfortable, well appointed and clean rooms! Rooftop pool is so nice after a humid day in the city! Love the complimentary drinks and snacks on the 25th floor..Service is great! Location is central to everything! Can walk to local eateries and shopping!
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Zubir E.

Yelp
This is brand new hotel. Love the room , the view, the pool, the open rooftop bar on the 38 floor and the location being close to bugis junction and Arab street. The only one thing I really dislike about this hotel is that the lobby is on the 25th floor. So you always have to take 2 different elevators to get in and out of the hotel, taking off one star for this.
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Chinsin S.

Yelp
If you're even remotely considering to book Andaz - Singapore, just do it. The Andaz - Singapore was absolutely stunning and gorgeous. This was also one of the top hotels I've ever stayed at, especially as far as the Andaz brand goes. The rooms, lobby, pool, community areas and staff were phenomenal. From start to finish, the staff was thorough, professional and more than accommodating at each interaction. The best way to describe it is that everyone exuded a sincere, genuine warmth well fitted for a luxurious hotel property without an ounce of uptightness. We felt right at home. As far as design goes, one can tell that were was an incredible amount of time and thought put into every single detail and decision. Everything was very thought out and I was a huge fan. From the gorgeous lobby, to the spacious breakfast area at Alley on 25, to the breathtaking infinity pool and lounge area, Andaz - Singapore definitely delivers a top-notch experience for clients looking for an elevated hotel experience, whether it's for leisure or on a business trip. Our room was also spacious, clean and had a vast city view of Singapore. We definitely took advantage of the view multiple times throughout our stay, paying close attention to when the city lights turned on at night to when it woke up with the country's rolling, but calm early morning fog. The shower, restroom and bed were also phenomenal - no complaints at all! If I were to give one bit of feedback, I would suggest upgrading the fitness gym facilities, as it felt very crowded even at 5:45AM. There was about 5-6 people working out there. I'd say double the size of the gym space and add in some new, modern equipment to truly match up to the hotel's already aesthetic brand and feel. If this is already in the works, bravo! If not, please do add it! Overall the Andaz - Singapore is worthy of the high ratings. An absolutely stunning and gorgeous hotel. Definitely check out the Andaz Singapore -- you won't regret it!
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Alex B.

Yelp
Great location and place to stay, especially since the Grand Hyatt is still under renovation. Very modern lobby, common areas and rooms. Pool and gym are top notch.
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James M.

Yelp
2-night (Sat, Sun) Globalist stay Cash price: $550-750 USD/night (incl taxes/fees) Hyatt (Cat 5) pts redemption: 23k, 20k Unfortunately, I was checking in on a Sat and the "Andaz Studio Suite King" (standard suite, 818 sq ft) was not available. As a result, I was upgraded to the next best room -- "1 King Bed with Bay View, Deluxe" (452 sq ft) -- with en suite bathroom, floor-to-ceiling windows, lovely Marina Bay view. The highlight of Andaz SG is definitely the modern architectural flair (concave skyscraper design: Ole Scheeren, interior design: Andre Fu), inside and out, including the ultra distinctive honeycomb (hexagonal window) exterior, fabulous infiniti pool (level 25) overlooking marina bay, and panoramic views from the rooftop lounge (mr stork). As I've been told, the room experience is punctuated with ethnic touches in aubergine to celebrate the unique palette of the SG shophouse experience. Every guest room has a doorbell housed in a bespoke post-box, which is also where you swipe your key card -- very unique, extremely nice touch! Excellent service throughout my stay. Globalist breakfast buffet: 3 buffet dining areas - Continental food (cold breakfast items) - American/English breakfast items (bacon, eggs, sausage, etc) - Asian food (mostly SE Asian & Indian). Sunroom: all-day refreshments (coffee, lemonade, soda, water, etc.) & wine hr (5-7pm) Gym: small yet adequate, machines are extremely smooth and nicely padded. Super convenient (EZ) access to MRT (metro/train) Andaz SG Guest Experience (via Whatsapp) before/during stay is a nice touch! I would def stay again; however, only on pts + Globalist, as cash prices can get pretty outrageous. TY for the lovely, eye-opening experience!
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Garett S.

Yelp
This is probably one of the best Andaz properties you could stay at. The hotel is really well designed every space looks great. We stayed at a standard room. There really is no bad view in this hotel. The city is so beautiful that there is something to look no matter what side you are facing. Being the hotel starts on the 25th floor you already have a relatively high floor with floor to ceiling windows. The best view would be bay side which you will get when you are out by the pool. Ammenties are wonderful. I would say they have one of the best pools with a view 2nd only to Marina Bay Sands. Large size pool with a great view of the bay. Gym also just as wonderful as the pool, great view of the city and great equipment. All the seating on the lobby level is great. You have great views of the city on the 25th floor. The only thing I missed out was dinning at Mr Stork where you get 360 view of the city. I wish I had found time for that experience. What I really liked about this place were the little things. The complimentary lattes they offer at the sunroom snacks, lychee fruit & snacks. Loved that their is music as you swim in the water as you take in a gorgeous Singapore skyline & of course the flip flops that you can take home that stay stollen from Andaz Singapore (nice touch) Andaz Singapore has it all for a great luxury pool. I already miss the Andaz Singapore and look forward to stopping by the next time my travels bring me to Singapore.
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Gary C.

Yelp
Belated review, my visited date was Feb 2020 Andaz is definitely one my 2 favorite brand in Hyatt. (the other is park hyatt). When I search for hotel at Hyatt hotels in singapore, it was either Andaz or Grand Hyatt. The andaz is sooooo centrally located and right above Bugis station. It was also around the same price as Grand Hyatt so it was a no brainer for me. This is also my 3rd Andaz hotel experience so I was going to compare this Andaz with the one at New York 5th ave, and the one at andaz tokyo toranomon hills. Andaz is located at Duo tower, check in is at level 2. I love how grab drivers just know where the entrance is at. Check in is just like other Andaz hotel, very seamless and casual. We were quickly given the room keys, explained the globalist benefit, and we were off! Within 10 15 minutes the baggage cart arrive! Talk about efficiency Hyatt Globalist benefit: - daily breakfast for 2 at level 25, they opened up all the restaurant for seating, and there are lots of different buffet spread. My favorite is definitely the laksa station and the made-to-order egg station. - some welcome drink tickets that can be used at lobby bar or rooftop bar. They have different cocktail menu, I suggest you visit both. I like the lobby bar more, less crowded, more quiet, and can have a conversation - late check out (4pm) if needed The hotel was fully booked during my stay and we do feel it at capacity, but we never felt the place was crowded!
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Melissa G.

Yelp
The Andaz Singapore is an amazing place to stay in an amazing location. The hotel tower is right on top of a metro station that can be accessed without stepping outside. The building has an impressive architecture and aesthetics. The concept of the hotel is really fun and unconventional ditching the standard check in counter for a more personable welcome / lobby. The service was outstanding and everyone was really nice and helpful during our stay. The rooftop pool with city views is to die for. I highly recommend the breakfast buffet which is served on the same floor as the lobby, it has a plethora of dishes across the spectrum from western to Asian to Singaporean and everything in between. I cannot recommend it more emphatically, staying at the Andaz is an experience that should not be missed.
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Gary Y.

Yelp
I enjoyed my stay here. Given how new the hotel is at the time of writing, a lot of taxi drivers won't know where it is so you'll have to do the directing via Google maps (or just tell them it's behind Raffles Hospital). My flight landed pretty early in the morning and there wasn't any early checking available. That's just fine, as I had planned to walk around a bit to shake off the jetlag and get an early brunch at a hawker center. I was delighted that a room did open up around noon, earlier than the anticipated 2pm checking. However, it took them about 1.5 hours to send up the luggage after multiple calls to the front desk; at one point, I told them if they haven't sent it up, I'll go down and get it myself. Besides that minor mishap, the rest of the stay was great. The rooms are modern with a cultural twist. I liked the pool on the 25th with a good view of the city. The best time to visit is before 7am if you're jetlagged. Perfect way to wake yourself up with a cool swim - and it's likely there won't be anyone else around so you'll have the entire pool to yourself. Another perk is the hotel is also very conveniently attached to Bugis MRT station. Depending on where you're try to go - it is an easy hop without the need to suffer through the stifling heat. P.S. Also check out the grand view on the 39th floor's rooftop bar (Mr. Stork).
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Syed Adnan S.

Yelp
I consider myself to be a Frequent Traveler, I have a Globalist status with Hyatt, Diamond with Hilton and Lifetime Platinum with SPG however its very rare I write such negative reviews because based on my Hotel Loyalty status I have always been given above average treatment. First Issue, me and my wife get off the taxi and no one is there to assist us with bags, me and my wife with help of Taxi Driver takes out 4 heavy luggage and I go inside main lobby to seek assistance on getting the luggage onto a cart. 2nd Issue - My luggage handle is reported broken by staff and I am told they will charge me $50 for repair - No Thanks ... 3rd Issue - I was reading reviews on how welcome drinks are given, cold towels are presented none were given to us upon checkin ( its not something we cared for but something would have been nice to experienced - shows hotel staff are inconsistent with their level of services ) 4th Issue - Staying at Andaz allows us to enjoy the flexibility of not bringing our typical bathroom amenities, we ordered some shaving kits, dental kits, mouth wash, comb and slipper. The lady after 30 min comes to our room with just a single razar and informs me that all other items they have run out off !!! Seriously 5th Issue - I informed the housekeeping lady that my Pillows have weird odor ( 2 out of 4 ) so kindly please bring me 2 different pillows ... I am told they do not have any today but will try to replace it tomorrow ( which they did but entire night me and my wife slept uncomfortably due to lack of pillows as we did not use the pillows with weird odor ) ... 6th Issue - The checkin lady offered us that we should try out their Halal Kitchen - Steakhouse and while taking us to our room told us again to please go and enjoy a meal on the house ( to my understanding ) and at check out I see a charge for the Dinner and Explained the agent checking us out, we were given this meal as comps and to please confirm with your management. He confirmed it and took it off the bill and charged my card ... I received an email next morning, that bill has been revised and charges have been placed back on !!! SUCH A SCAM - I hate hotels that practice this kind of Entrapment tactics ... Very Unprofessional and Disgusting - They should have settled it in front of me and informed me while I was there ... Behaviors of individuals / hotels who try to scam clients into paying for things they should not have to !!! BOTTOM LINE : I would stay away from this hotel, whats the point of this hotel when the staff who are there to take care off you are doing the opposite !!! if your thinking of booking with this Hotel - DONT !!! I love Andaz and I would highly recommend Andaz NY or Tokyo or West Hollywood in a heart beat but this hotel staff's are no where close to giving you a True Luxury Experience that is Expected from an Andaz Property !!! Safe Travels :)
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Matt L.

Yelp
Based on the services I have used at this hotel which were hotel breakfast and the observation deck, this hotel was one of my favorites to stay at in Singapore. You'll check in on the 2nd floor which is right when you walk into the building from the driveway. A separate elite counter is there for hotel loyal guests to stay in as well. The staff were somewhat lost with a lot of the Hyatt elite perks and seemed disinterested in trying to find the answers which was why it was 4 stars. However they all seemed welcoming to al hotel guests and made elites feel welcome. As a discoverist, you'll get 2 drinks here at the hotel bar. What is somewhat weird of this hotel is that you have to take the elevator from 2 to 25 and transfer as floors 3-24 are office space for MasterCard. Floor 25 has the hotel restaurant, pool, and bar. Hotel breakfast is located here, which has 3 rooms of spread of food including western Asian and continental breakfast. After transferring elevators you'll take a second elevator to your room, which requires a key card for access. NOTE: if you booked two rooms for you and family or friends, make sure you request to be on the same floor. Your key will only give you access to the room on your floor and that floor only which was very inconvenient and another reason why I did not give it 5 stars. It's me being picky but a 5 star hotel is usually one that is perfect in every way for me. Rooms were very spacious which I liked including a work table, couch, bed, hotel fridge, closet, shower, etc. Overall, Andaz was such a treat and one of my favorite hotels in SE Asia. I would return here during my next Singapore stay.
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Sudipto G.

Yelp
This is a hidden gem IMO, its a hotel weekend brunch buffet, but absolutely excellent value for money by Singapore standards. You get a great spread of the usual brunch/breakfast staples, a great charcuterie/cheese board, fresh hot waffles, and a make your own fresh juice bar. You also get to order ala-carte dishes like omelets, avocado toast etc, which are prepared to order. I think for the price ($35pp) with food and drink included is great value for money especially if you're hungry!!
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Alex L.

Yelp
Opened just 2 months ago in Singapore. Hyatt's newest boutique hotel in the Bugis area got my attention so I decided to book my stay here. First off, I'm not an AirBnB kinda guy. I enjoy the hotel experience bc i like the convenience of restaurants, gyms, and enjoy the services. This is why I love extravagant hotels. When I heard there was a new Andaz in Singapore, I jumped at the chance to be one of the first to enjoy the smell of the new carpets, feel the soft towels, and get that "new car" sensation. The taxi driver had a hard time finding the front lobby. It was a bit misleading because the ramp said "residence" something instead of something direct like "Andaz Entrance" and it's quite a journey to go back around bc of the way Singapore streets are. When I was finally dropped off and entered the building, I was a bit perplexed because there was no sight of a lobby. Luckily Andaz staged a person at the door to explain that the registration area is actually on the 25th floor. To get to the rooms, you have to take a different set of elevators and scan your room card in for access. This is a bit time consuming when you're rushing out to get to work because you have to wait for another set of elevators on the 25th floor before decending to the bottom floor. When I got to my room, it surprised me that my room was actually a lot smaller than what I expected and layout is quite weird. Rather than a desk to work at, there is a small round table and the TV is neither directly facing the table nor the bed. The great view of the city I have is obscured by a black mesh in the glass. When I went to take a shower, I was surprised to see that you have to choose between the handheld showerhead OR the overhead rain head but the worst thing was the fact that there was so little water pressure! It was so bad that you have to be right next to the showerhead and if you choose the rainhead, it barely trickles out of each nozzle. This was the most disappointing thing to experience after a 20+hr flight and not something I expect out of a premium new hotel. Since all the restaurants were already closed by the time I checked in, I was also disappointed in the fact that the room didn't have any snacks so I went to bed hungry, exhausted, and sad that I got a trickle shower :( If you take the elevator to the rooftop (39th floor), you'll see the rooftop bar, Mr Stork. How cool is it that there's a rooftop bar with teepees? This not only provides a sense of intimacy for your date, but I guess it can shield you from those torrential rains Singapore gets on occasion. And the view...well it's hard to capture thru a lens. The hotel also features 5 small restaurants on the 25th floor: The Green Oven, Icehaus, Smoke & Pepper, Planch Lah, and Auntie's. Each restaurant is based on it's own unique cooking style. The Green Oven has baked goods, Icehaus is cold foods such as salads, Smoke & Pepper has wood grilled entrees, Planch Lah feature hot plate items like teppanyaki, and Auntie's are steamed goods. There is a bar on the 25th floor also but it's quite small. The fitness center is on the 38th floor and it has quite a nice setup with Matrix equipment. It's nice to touch equipment that has minimum amounts of sweat drippings, plush towels, cold bottled water, and disposable headsets. Andaz is too boutique for my liking. Everything feels a bit crammed in without that grandeur sensation I expect from a hotel of this caliber. The super tall building really only has a few useful floors and none of them have that open concept with high ceilings and grand chandeliers. What did they do with floors 2-24 if the lobby is on the 25th floor?
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Julia C.

Yelp
Had a fantastic stay at the Hyatt Andaz. The rooms are incredibly spacious by any standard, much less a super dense city like Singapore. I really liked that there were doors separating the foyer, bathroom, and toilet. This made sharing a room with Mom less clusterphobic. Very well designed, lots of great little details. Awesome floor to ceiling windows spanning the entire width of the room. The free minibar is a nice touch. The complimentary tea was TWG, a fantastic local brand. Since the hotel spans the 25-39th floor, you are guaranteed a high floor with a nice view. There's sort of a weird series of one-way streets that makes it hard for Grabs to get here. I always would have been on my way faster just by waiting for a cab to drop-off someone else here, which was frequent. On the other hand, it's basically on top of the subway station, at the junction of two lines. The location couldn't be more convenient. My only complaint is that check-in and check-out are super confusing and chaotic. I couldn't even figure out where the check-in desks were because employees dress casually. Check-out was a madhouse and the lack of one single line meant that no one knew where to stand, lots of people cutting because they didn't see where people were lined up. Would not recommend checking your bag in this crazy environment -- seems like it could easily be lost. Not a good design!
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Hui C.

Yelp
We LOVED this hotel. Location location location - right in the center of Bugis, next to the MRT station, tons of food stalls next to it, Haji lane, Bugis junction, Bugis square all easily accessible within quick walking distance. - service is excellent. Front desk service is slow though (seems a little disorganized), but staff are very friendly, helpful, and seems happy to be working at this place. - breakfast is awesome: tons of food selection, even the bakery food can be heated up again when requested. - our suite room was great. You walk into the bedroom, Attached is a Huge bathroom, and there's a sliding door separating the bedroom from a sitting room. This worked great for us as we can put our baby crib into the sitting room, close the sliding door and still have access to the rest of the bedroom. - the elevators waste no time in getting you to your floor- kudos to them for efficiency For the price of $250 (with a suite upgrade pass), I would totally come back and stay in this hotel.
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Kristine D.

Yelp
We are a huge fans of the Andaz hotel line. So when we learned had one had just opened in SG, we wanted to check it out. Like others have said, it's a little hard to find but our taxi driver stopped to ask for directions instead of circling around. The Andaz is conveniently located by the MRT so it has an ideal location for getting around. The staff were incredibly friendly and helpful. It is a bit confusing when you arrive since you have to take the elevator up to the lobby level, but the staff took care of us and our luggage. We loved the look and feel of the hotel. If you've been to other Andaz hotels or if you like the boutique feel, definitely come here! The feel was very modern and minimal, but it didn't feel cold or empty at all. The room and bathroom areas were pretty spacious and the view was great. I really liked the large windows and how much light comes into the room. And lastly - everything but the booze (in the room) is complimentary. And they have complimentary happy hour from 5-7pm !
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Courtney L.

Yelp
We used a suite upgrade that we earned via status while staying at the Andaz (so our experience might be a bit biased), but HOLY COW. The views!!! I'm sure this review is incredibly biased because I spent 98% of the time in our room sitting googly-eyed on the couch staring out at the city. Being a new hotel, everything was clean and in good shape. The infinity pool faces our towards the Marina Bay Sands and the bay.. and includes the ability to order drinks from the bar on your phone. Major win. Our only complaint is that breakfast was a total cluster. Apparently there used to be two breakfast "restaurants" in the same area, and the staff had no idea about the opposite menus. We were constantly told that things were no longer available, and ended up with a $9 charge for a single diet coke. Great location, beautiful views.. and a little birthday cake delivered for my husband's birthday! If Andaz is within your budget, this is hotel is a no-brainer! It is also right next door to the ATLAS bar which was a favorite of ours during the trip!
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Marcus C.

Yelp
Singapore has a lot of wonderful luxury hotels. It's definitely a competitive environment, so be sure to search around for the best prices prior to booking! Andaz itself was quite impressive. The building is apparently very new, too. Many of the taxi drivers had to ask me for an address and advised that they had never been up to the new building. We didn't realize that this was built by the Hyatt group until days afterwards. This trip may have been 20+ hours from JFK, but we brought our two year old baby girl. She enjoyed sleeping in her own crib, which Andaz prepared for us, and running around the room while awake. The room we had was designed in a quirky, but functional, way. There were plenty of power plugs and USB charging stations in case you forgot your power adapter (totally worth a trip to RadioShack or other electronic store for a power adapter if you're coming from North America, by the way). There was a giant window in our room that had an electronic sun shade that was neat. I value quiet in hotel rooms, and I am happy to report that we could not hear much of what was going on outside of our room, 2809, despite it being relatively close to the elevator. If you forget something you need, just call! They gave me free deodorant because I had left mine in Taiwan, and I had initially called to ask where I can purchase such an item. (You don't want to be without deodorant in Singapore, trust me!). Everything in the refrigerator was complimentary, and refilled once per day. Tip: place whatever item you especially like from the refrigerator into the safe area and let housekeeping refill it the next day. Then enjoy at your leisure. During one of our evenings, our daughter had a bit of jetlag, and slept for much of the time that housekeeping in most hotels clean rooms. After she woke up, at about 3 p.m., we called housekeeping to ask whether they could send someone to clean the room. Andaz made it happen! Thank you! We love their breakfast buffet! The buffet stations are very spread out but there were many options to satisfy us. However, we did not love the dinner options, i.e. the "Wok and Steam" place within Andaz failed to impress. Our daughter loved the outdoor pool that overlooks the City! Towels were plentiful and it was not too crowded when we visited in January. We hope to return!
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Carolyn V.

Yelp
The Good: :: the location is fantastic--you can't beat it. right in the middle of tons of things: shopping, restaurants, and more :: the MRT stop is downstairs. let me repeat that: the MRT stop is DOWNSTAIRS. you cannot ask for more convenience than that! coming/going is a cinch :: very quiet...i never heard sounds from any of my adjoining neighbors. i was there for 7 months--if i didn't hear anything in that timeframe, that's a fantastic sign :: amazing bathroom--clean, spacious, modern :: great views of Singapore :: very comfortable bed :: free flip flops for use :: pool is great :: the bar at the rooftop is great for getting an incredible overview of Singapore. yes it can have a bit of a douchey scene on the weekends but the scenery is worth dealing with the occasional douchebags :: property is well-maintained and cared for :: wifi works well and steady as she goes. never had an issue with it dropping or being flaky :: amazing amenities--any of the snacks and non-alcoholic drinks in the fridge are FREE. no nickle-and-diming here :: the breakfast buffet is delicious and elaborate. try to hit it on the weekend, when they switch things up and have more diverse offerings and a fantastic tea and coffee bar setup, as well as a made-to-order omelette station :: bar on 25th is casual and easy :: room service options are good--blend of things to cater to the western and eastern palettes : service is top-notch. everyone was always extremely attentive and helpful, as well as professional and courteous The Bad: :: it's hard for rideshare drivers to find the place. the ramp isn't marked in an obvious way, so sometimes you have to go down to meet them :: depending on when you arrive, sometimes there isn't someone to help with your bags The Ugly: :: none Would I go back? Definitely. You can't beat all the great things this hotel has to offer. Yes, it's a little on the pricey side but you get what you pay for for sure. This place is IN.
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Nicole L.

Yelp
My go-to hotel like the one in NYC Wall St. Great location and amazing building. The Andaz in Singapore was recently open, everything felt new. I had a room on the 30th floor it was fantastic! My room was spacious with a nice bathroom, rainfall shower and toilet with a view of the city. The standard non-alcoholic drinks and snacks. The pool was also great we had a lovely time there. Love the happy hour from 5-7 PM. The staff was lovely!
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Bob L.

Yelp
Staying at the Andaz Singapore for five nights. A beautiful new hotel overlooking the harbor area. The staff and quality of furnishing are top notch. Small things are important here.... smiles, comfort in the public areas, coffee and teas thru the day, very good WiFi , etc, etc make for a great stay. Breakfast e dry morning has many options. The staff, led by assistant manager Bestevariell, who made us feel very welcome and special , to Durga who sat us every morning with a smile and pleasant manner , to Steven who made sure our area was well maintained and helpful with suggestions to the omelet staff who made the best.... the best omelets. Look forward to our return
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Aaron W.

Yelp
Fantastic resort style hotel in the city. We stayed here for 8 days and had a wonderful time. The staff are courteous and always present. Rooms are well appointed and the house keeping is top notch (usually leaving a few extra coffee pods and toiletries without having to ask). The restaurants are reasonably priced for Singapore, as are the wine and cocktails. The pool and gym are top notch although can get busy. Would definitely recommend to stay here.
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Larry S.

Yelp
Wow what a great visit. We had been given a recommendation to this hotel from a friend, and they deserve a great big thank you. This place is awesome. Great location, but can be tough for taxi / grab drivers to find. The staff at the front desk, restaurants and housekeeping are great. We had a wonderful corner room that had a great view. Breakfast every day was incredible and worth the time to just savor it. If you need a central location and a great hotel choose the Andaz. It's amazing.
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Jay V.

Yelp
Spacious, clean rooms--most with great view. Had to reset the thermostat and window coverings each time I returned to the room--they are apparently coded for energy savings. Clothes Iron is in the room, but no ironing board included. Visions of fires created by using the bedsheets as a board crossed my mind. The shower shoes were likely labeled 'stolen from ANdAZ' as a joke, but it's an old one. Can't say I like the hipster front desk concept. Overall a pretty nice place to stay with quirks and views.
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Henry W.

Yelp
Andaz Singapore We recently spent 7 nights (June 5-11, 2018) at this amazing hotel. After flying 17 hours nonstop from Los Angeles we took the MRT trains from Changi Airport to the hotel. We reached the hotel's 25th floor lobby at around 11am and were graciously welcomed by Carmen Lim, a Host of the Front Office. We were very pleased that she was able to check us in well before the standard check in time of 3pm. Since it was our first time to Singapore, Carmen sat down with us for about 10 minutes and gave us an overview of the city and recommended a few of the Hawker Centers and points of interest. We followed up on several of her suggestions and were quite pleased each time. During our stay we would often see Carmen at the desk. She would ask how our trip was going and if we needed anything to make our visit more enjoyable. Carmen and the rest of the staff were attentive and always made us feel welcome when we returned or left the hotel. We could not ask for a better location especially with the Bugis MRT Station, that has both the Downtown and East-West subway lines, within a few minutes walk. There are many great restaurants near by for lunch or dinner. Our room was on the 29th floor and had a view of the city in one direction and towards the bay in another. The room was large with a separate dressing area, and a couch and table in the main room. It was flooded with light from the floor to ceiling windows. One of the perks of the hotel is free room snacks and non-alcoholic drinks and juices that were replenished each afternoon. The hotel has a complimentary "Andaz Lounge Hour" in the Sunroom on the 25th floor next to the lobby space from 17:00-19:00 each afternoon. This was a relaxing place to enjoy a glass of wine, beer, or glass of refreshing lemonade after a long day of sightseeing. We also enjoyed using the outdoor infinity pool to cool off and escape the summer heat. We highly recommend this hotel and will definitely stay here again on our next visit to Singapore. Our flight to Tokyo's Narita Airport was at 6:00am so the hotel staff arranged for a taxi to be waiting for us at 4:45am when we checked out. This was so indicative of the excellent service we continually received during our stay.

Girl G.

Yelp
I would definitely come back to this hotel! Got a chance to stay here for a few days shortly after its grand opening. Great architecture. Quiet & very comfortable to retreat to after a long day of adventure! Really love their shower head w/ adjustable massage features. :D Friendly staff~ Convenient location.

CF M.

Yelp
My husband and I stayed here for 10 nights with wonderful experience. There were some issues with the breakfast charges but rectified quickly. All staff members were very nice especially Marco at the dining area. He has been a great help since the first day we were there for breakfast. Also the infinity pool was very nice with great view. Will recommend this hotel in a heart beat.