Carlos Y.
Yelp
Poor service !
It's difficult to start a review when several things went wrong. I must say I had high hopes for dining here as I live nearby, and it often looks beautiful and inviting from the outside (reminding me of my time in Italy). Yesterday, I decided to go with my girlfriend. We had a reservation made in advance. Upon arrival, there were some empty tables, and I approached to inquire about the host for our table. All the waitstaff seemed busy and unresponsive. Finally, someone from the bar mentioned that the manager was the host and would be coming soon (after I complained about the lack of attention). I waited for more than 15 minutes before anyone greeted us or allowed us to sit at one of the seemingly empty tables.
We ordered an appetizer, two main dishes, and wine. While still eating the appetizer, the supposed manager hurriedly removed the plate, even though we hadn't finished, and moments later brought the other dishes we had ordered. I was upset but didn't want to ruin the evening with my partner, so I chose to stay quiet and not create a scene with such poor service.
Later, while we were still eating, the waiter asked if we wanted dessert. We declined, but he returned a minute later and dropped the check on the table. I stood up, paid, left a poor tip (they didn't deserve a good tip due to the terrible service from both the manager and the waitstaff). The food was okay, nothing special. I'd say there are much better places in Chicago for a similar or better price. The atmosphere inside seemed more old and neglected than charming (an Italian restaurant with reggae music, lol), and the manager's attitude was the icing on the cake - terrible.
My girlfriend and I won't be returning to this place. We usually support small, local restaurants, but this was a disappointment.