Rick D.
Yelp
Terrible! Waited for 10 mins at the front door all the employees all looked at us like want do you want?
You guys know me, I take it easy and 3 times and out is not an option, as we are leaving so......
The critical review, doors are open, 5 pm and you left us standing, anyone could have sat us and then you teel us the bread is not made yet? your open, right?
Alex (Was Okay, can not handle it when things fall apart, no Customer service skills beyond just serving) and his assistant/trainee was better at the high stress situation.
I learned in the military, you only get one chance to make first impression and this place blew it and I don't necessarily blame Alex just his inability to handle criticism from my wife. I do blame Management aka the manager on duty who just stood at the food window like she was expediting for a dining room that had 3 people in it, instead of stepping up.
I know they have hired a new Chef which can only be a plus maybe someone can grab the reins of this place before it spirals out of control.
I Had the Pepper Pasta (As I can not recall the Italian name) and it was not so Bueno, I had to get up and get the black pepper from the servers table, to be honest I almost think it was brought to us without pepper having been added.
The Bread that was not made, was made up by bringing us a sliced Beget, warmed and Dry? Weird.
I am not going to waste your or my time writing any more, just not a good experience , ambiance, customer service,management and I know typically I give most places 3x's and out, I am moving and they just will not have opportunity to make it better.
So Skip them, so many other places in town, you don't have to worry about.