Leanne Wood
Google
I lived in Anthology for over 2 years and by far the worst living experience I've ever endured.
1. The monthly fee for parking your car is $225 for a "secured garage." Every month, the garage door is broken, and they have it wide open for public access, or the garage door is down, and you have to continuously click the fob button to open it, and eventually have to call someone to open it and on top of that there are cars parked in front of it, blocking access. I was told there would be an apartment employee outside by the garage to prevent that, which wasn't the case.
2. My dog passed away, so I went to the office to have them remove the monthly charge. Upon entering the office, I overheard the manager on the phone talking to what I assume was a friend about going out and partying, so I politely knocked on the door, and she rudely said, "What do you want?" I explained that I needed to remove my monthly charge for my dog. She then said, "I'm busy, you'll need to email or come back another time." So I emailed and was surprised to see on my statement the next month the dog charge. I went to the office again and spoke to a different manager, who apologized and said he would remove it. Again, the following month, that charge appeared. I went back down to the office and spoke to the same manager, and he apologized again. I told him I needed to be reimbursed for the two months that I was charged, and he agreed and said I would see credit towards my next statement. The next month, I wasn't charged but wasn't credited for the other two months. To say i was pretty mad about it was an understatement. Not only was I grieving the loss of my furry best friend, but dealing with this was completely unnecessary and showed such a lack of professionalism and human decency.
3. The overall upkeep of the apartment fell tremendously short.
-Cracked floor tiles in the elevator
-Stained floors in the hallways
-Burned-out lights in the hallways
-Disgusting trash room (never clean and overflowing with trash)
- Dog poop all over the grass in the designated dog area. (Though true, it's the dog owners' responsibility to clean up after themselves, the management team should be on top of keeping it clean.)
-Hallways always smelled musky and had a strong cigarette smoke odor
-Flooded in the parking garage (always having to move your car to another level.
-Amazon pub (always broken) (which leads to having to get the front desk to open the package room to retrieve the package, and half the time they can't find it, and you have to go look yourself. They have an organized system in place by apartment room number, but they just throw the packages anywhere in there.
- The maintenance is another issue (takes days to a week to get any issue fixed in your apartment, regardless of how minor it is).
- Cockroaches are spotted all the time in the hallways!!
- Broken garage door as mentioned above.
4. The apartment management/staff are the most underqualified, rude, self-unaware people.
Ms. Stacy is the only staff member who cared, she is by far the sweetest human.
5. When I couldn't endure this place anymore, I decided to break my lease. It took weeks to get a hold of someone to start the process. The amount of money they required was absurd!
They said that because of how many people are leaving, they are requiring more upfront to break the lease.
Regardless of whether this is legal or not. I paid the amount.
After a month of turning my keys in, they sent me an invoice of over 4k for damages, with pictures provided.
Nearly all the pictures showed no issues, yet there was a comment on each.
I ended up getting a hold of the Grey Star Company, which owns Anthology, and they were completely shocked. They said they would investigate. Though I never heard back from them, the charges were removed, and my deposit was never refunded.
So I hope this review will serve as a warning of what will come if you decide to give the anthology a chance to be a temporary or permanent living space. (Don't Do It!)