APL - Athletic Propulsion Labs

I recently had an amazing experience with Eric at the APL store. From the moment I walked in, he was super caring and really took the time to figure out what I was looking for. Eric knows everything about every shoe in the store and gave me great advice on what would work best for me. His enthusiasm and dedication made finding the perfect pair of shoes a breeze. I left feeling really happy with my purchase and grateful for such a fun and easy shopping experience. Eric is definitely the go-to guy if you want exceptional service!

I purchased $320 APL Men's Streamline at the APL store at the Grove less then 90 days ago and have found these shoes to be defective and noticed if I continue to use this product it will cause serious harm and injuries, since the shoe lining has completely fallen apart. Less than 1 month after wearing the shoes, the shoe laces started to come apart, so I went into the store and was informed I could buy replacement shoe laces at Shoe Laces Express. The next month, I noticed the shoes' seams coming apart and then went back into the store and was advised to email and call Athletic Propulsion Labs. The store's employees have informed me that this same quality issue has happened to previous customers and that if I contact  Athletic Propulsion Labs via email that they will offer an exchange for the defective product. I have now been told by a few APL employees that my purchase is past their 30 day warranty and that they will not fix a defective shoe. I was shocked they only offer a 30 day product defect warranty since this violates product liability act. The store is now trying to tell me I purchased these shoes too long ago and they can not find my purchase history. I have attached photos for reference. I have sent a several emails and they do not response to emails or phone calls.

Great design for this athletic shoe store. The store has two long walls with cubicles for shoe display. Shoes are mostly similar and all for running. A bit boring but nice.

I love my APL Shoes! I have a few pair and love them all. My fiancé also loves his! They are washable and durable! Definitely worth the money! [ Find more photos on LTK.it: @AKA.DRE ]

it is a haven for anyone who values performance, style, and innovation in their footwear. This sleek store offers an impressive collection of athletic shoes that are not only designed for peak performance but also exude a sense of modern luxury. Known for combining cutting-edge technology with a clean, stylish aesthetic, APL is a must-visit for both athletes and sneaker enthusiasts. The selection at APL is top-notch, featuring their signature running shoes, training sneakers, and lifestyle kicks, all crafted with the brand’s revolutionary technology that enhances comfort, stability, and speed. The lightweight design and impeccable fit make these shoes perfect for everything from intense workouts to casual, everyday wear. Plus, the range of colors and styles ensures there’s a perfect pair for every taste. The store itself is beautifully laid out, with a minimalist design that allows the shoes to be the true stars of the show. The staff at APL are knowledgeable and friendly, always ready to guide you in finding the perfect pair of shoes to match your needs, whether you’re looking for high-performance running sneakers or something stylish to elevate your streetwear game. Located at The Grove, this APL store is surrounded by a vibrant shopping scene, making it easy to drop by during a day out. The combination of exceptional customer service, innovative products, and a luxurious shopping experience makes APL a standout destination for footwear in Los Angeles. Highly recommended for anyone who values both style and performance in their sneakers and wants to experience the next level of athletic innovation! 👟🔥

This store sells really cool and comfortable shoes. Apparently many of their colors are limited so once they are gone, they are gone. I love the way they display their collection of shoes.

I recently placed an order with APL shoe company totaling over $1,000 and learned they require a “Fed Ex wet signature upon delivery”. I contacted APL customer service team, who couldn’t assist me in resolving this matter when I told them FedEx is requiring an in person “wet signature”. I then wrote am email 5 days ago, and after the sixth day, received an email with their new policy that any order over $700 requires a physical wet signature. This policy was not communicated to clients prior to placing the order, and I never received a response to my initial inquiry until six days later. This delay in communication and lack of clarity is deeply disappointing and reflects poorly on customer service standards. A week ago, I placed a $4,200 order with a name brand company and another $1,000+ order with another company, who sent these products on time and didn’t require a wet signature. The result of APL’s new policy is that my sister’s birthday "gifts" did not arrive on time, despite assurances that the shipment would be on schedule. The added inconvenience of requiring a wet signature for clients with demanding schedules—many of whom are balancing long work hours—is unnecessary and, frankly, irrational. I would urge APL’s leadership team and CEO to reconsider such policies and adopt response times and service standards akin to those of companies like Amazon, Nordstrom, and Christian Dior, who prioritize client communication and satisfaction. Clear communication, prompt responses, and flexibility can make a world of difference. I trust this feedback will be taken seriously as you evaluate operational policies and customer care practices moving forward. PS: the shipment allegedly arrived at my workplace after I left town and now I have to deal with returns and wasted time when I get back. So disappointed! And, I even bought a pair to try because my sister loved the brand. Will never shop with your company again.

Disappointing Experience with APL: Incorrect Shoe Size Delivered I recently ordered a pair of size 12 shoes from APL on June 18th from Canada, which were shipped from their Los Angeles store. Despite the prompt delivery on June 20th, I was dismayed to find that the shoes inside the box were the wrong size, even though the size indicated on the outer box was correct. In an effort to seek resolution, I promptly contacted APL via email to report the issue. They requested photos of the box and the incorrectly sized shoes as evidence, which I provided. However, despite their assurance of a prompt response, I have yet to receive any substantial follow-up. Numerous reminders have been sent, and attempts to contact their customer support via phone have been unsuccessful. It is upsetting to encounter such disregard for customer satisfaction and a lack of urgency in resolving this mistake. I urge APL to take immediate action to rectify this situation and provide the correct size shoes without further delay.

This is a beautiful high-tech modernist design sneaker store with polished stone floors, high ceilings with skylights and great display lighting in The Grove shopping area. It's the West Coast flagship store for APL "Athletic Propulsion Labs". The company is actually local as it's based in Los Angeles. The service and salespeople are super nice and they're not pushy at all. As it's a flagship "concept" store, they never have "sale" items, and the sneakers are mostly very pricey. I have exchanged a pair of sneakers in store before that I bought on their online store and they honored the price that I got them for online when they exchanged the sneaker. But I don't know if they'll honor all the discounts that the APL online store will give you in the actual store. Some of their designs are extremely comfortable and they're great for traveling because a lot of them are sort of like a knit sock design and are great for slipping on and off when you have to go through security at the airport. They're also very light. I have traveled with at least one pair of "techloom" (that's the name they use for the fabric knit) APL sneakers on all my long distance trips for the past couple of years and wear them on the plane. The other thing is they're fairly unique and you probably won't run into someone else wearing the same exact pair of sneakers. Although I have seen APL sneakers for sale in places as far as Dubai and Paris. It's definitely a beautifully designed store, and it's worth going in just to take a look at the lighting and the way the sneakers are displayed in the walls. They are expensive but they make a really good product.