Aqua Ohio

Tear everything up, fix nothing. We start fixing and then they drive their truck through it to flush hydrant screwing up what we just did.

I’m very surprised to see all the negative reviews. I called customer service about our sewer line possibly being blocked and they came out that same day and flushed the line. Sure, their prices are higher than public utilities but I had a great experience with them so far

The Customer Service call center was really bad today. The representative was weirdly robotic, non-conversational, and working only from a script executed in searing over-talking. When I confronted the rep that his demeanor was inappropriate, his response was that his demeanor is just the way he is. So, I'm wondering if Aqua has an upgrade that I can pay for that would include communications access with customer service representatives who do not require therapy?

They can shut your water off while your sleeping but can't turn it on when your sleeping and wouldn't knock on the door to see if anyone was home and only left a notice this water company sucks than tried to get them to come turn it on when all it takes is a twist and they tried to charge 150 extra after the bill was already paid a week or two ago this company has terrible customer service all they want is money out of you even when they get some they didn't knock on purposely so they could try to charge us extra money I got dogs that would bark at them and my dogs didn't even notice they were there because my dogs would bark a lot they would bark even if they seen a squirrel

You could dig your own well while you're on hold with them. They're rivalling Comcast for the level of service they show customers.

This is a generous 2 star. They have horrible customer service team. Supposedly their techs can’t call with an hour notice to notify when they will be at the house. No one has 4 hours of availability during a work week to sit and wait. The lady I also spoke with had a condescending tone when asking very basic questions regarding the water meter replacement. Only reason for the second star , they provide the water to the house. Beyond that, their team is worrisome.

We had a 14 day notice to fix a line leaking, the warning was given to us on the 4th of November, today is the 18th of November the last day we had a chance to contact this company and give them notice about the issue instead they cut off the water in the morning 1 day before and when we call to tell them that the landlord was taking care of the issue they informed us that we have to pay a reconnection fee of $160 ... Scamming much? Honestly after one experience with aqua I perfectly understand their reviews

This place is ridiculous for a new customer to register for an account. First the customer service people are very rude and talk to you like your stupid there not helpful at all. Why can't you just call and get an account like Electric & Gas companies do. You can only email or fax and to get either one you have to call for the information. They gave me the wrong one first-time and didn't realize until my water was shut off with 2 babies in the house. So I call to find out what the heck, that's how I was notified that they gave me the old email address that they no longer use. So I sent the second email to the right address mean while I'm told I can't pay anything without an account. Nobody can tell me how long it will take to process, just keep calling back. I was told to email 2 forms of ID and lease agreement showing are names. Get an email back 3 days later saying they need the whole lease agreement with all signatures including landlords. I just want an account so I can pay the water. This place should be more up to date. My toddlers could do a better job than this.