Aqua Star

I opened a bag of Aqua Star frozen fish only to find half the contents missing. That was annoying - but dealing with their customer service was far worse. They’ve built a resolution process that’s painful by design. First, they question whether you actually opened the bag yourself - which feels like they’re just looking for an excuse to deny responsibility. Then they expect a photo of the receipt, even if it’s from a shopping trip weeks ago. No receipt? You're out of luck. If you show even the slightest bit of frustration (understandable, given the situation), they simply shut the case down. No replacement, no refund, no accountability. It’s pretty clear the goal is to drag things out until the customer gives up. The missing fish was bad enough — but this deliberately frustrating support process is what really makes Aqua Star a brand I’ll never trust again. Advice: If you buy their products, inspect them immediately — and save your receipt forever. Or better yet, buy from someone with customer service that doesn’t treat you like the problem.

I had Aqua Star Shrimp and Grits for breakfast today and it was terrific! Follow the directions and you have great shrimp and grits from the micro. Perfectly seasoned with the right consistency. Important! Remember to let the grits sit in the micro for one minute after cooking. I will definitely buy again!

Bought the salmon 2x and it was mushy and weird looking. The meat is separating from the skin and the colors were way off. Almost like they get tainted fish and quickly freeze them. There was an even a small piece scooped out from the side when I took it out the packaging. ……Did an experiment just to see if I was not being too critical……still cooked it and the salmon is definitely not even flaky after broiling thoroughly. I cook salmon weekly. This is not my first rodeo.

The absolutely worst The absolutely worst frozen seafood you can have. Besides the 4:1 breading to actual fish ratio (though the breading was ok), the fish was just tiny, flavourless and tough. Super disappointed and cannot recommend to buy at all

The Seafood Medley was horrible and the packaging was misleading. The picture on the package shows huge shrimps. See the attached photo. I placed the actual shrimp above the shrimp on their package to show the difference.

did a review job on aqua star southern king crab legs and after defrosting them there was enough water in the bag to boil them in but i always steam my shelled fish. although the shells were cut to make extracting the meat a lot easier, the taste was too subtle to justify buying them again especially after seeing how much water was being paid for also did a review on the 15-20 U (15-20 per/lb ) breaded scallops, it was a 1.5 lb package but there were only 17 scallops in the box the scallops cooked up well in both a deep frier and air frier but they did not taste sweetly fresh and the flavor was not consistent the review required me to leave 5 stars to get paid but my comments did not reflect that rating

I grabbed a bag of the Spanish inspired Paella for a quick one pan meal. I wasn't expecting much due the lower price and the fact it was frozen. I was pleasantly suprised. Easy to prepare, taste and texture of seafood was all above my expectations. Going to try the other options.

went to sams today to pick up some stuff and was going to get some more butterflied breaded shrimp and noticed sams has switched brands. so i got some and fried up a batch, worst breaded shrimp ever. you are basically eating breading. very little shrimp inside the breading, when i say little i mean 1/8 thick shrimp inside maybe, will not be getting any of aqua star food again.