Kylie A.
Yelp
I've really been enjoying diving into the world of natural wines lately, and during this pandemic, began a habit of ordering online from wine retailers, from LA to NY. Given that the shipping gets a bit expensive, and you can only tell so much from an online description, I figured it would be nice to peruse a curated selection to support local. I decided to give Ardor a try since a lot of my friends on social media seem to have supported it since it opened, and they seemed to have a good reputation. Sadly, I will not be returning due to the very awkward, unkind and unprofessional customer service.
They have been open for retail, limiting 2 customers in the very small shotgun shop at a time, and I dropped by yesterday to pick up some orange wine. I walk in, the lights are off (due to a neighborhood outage), the man behind the counter is on the phone, so I start trying to familiarize myself with what's available. When he gets off the phone, he asks "can I help you with anything?" and I ask what orange wines he would recommend. And he says, "well, what do you like?" Apparently the bottle I already grabbed from the fridge was already in line with my tastes, but he didn't even proceed to suggest any recommendations.
I asked if there were any additional orange wines in the $20-30 range he could recommend, and all he did was vaguely point to the very obvious bottles with written-on prices as we were at a distance. Absolutely no guidance or shared knowledge of any of the wines at all. I am no wine expert, and honestly feel intimidated by wine snobs, but give me SOMETHING here. I can't imagine how these people even sell wine when they don't even make a connection with their customer. I was blown away and just left to my own devices to make a judgment call on what to buy.
When I "improperly" placed the wine bottles on the wrong side of the checkout counter, he just pointed to where they needed to go by the card reader and said "no". No signs that clearly indicate their system of how they are running their operation during the pandemic, because I would happily oblige, but I just felt like I was a huge bother and inconvenience getting it all wrong. All he said was "our power is out, that's why it's dark in here". I left dumbfounded and told myself I would never be returning.
May I highly suggest supporting Dame (Portland), Mom & Pop Wine Shop (Portland), Helen's Wines (based in LA, can order online), and Primal Wine (order online) instead of supporting this store. All have enthusiasm for what they do, and they infectiously share it with their customers. It isn't that hard to do.