R S.
Yelp
I've gone to this place for the absolute last time.
To preface: I rarely, if ever, leave negative reviews for any restaurant or store I go to - I know how much it can damage a business, and I avoid it whenever possible. But after today's experience, I really feel like I have no choice.
I have been going to ARK Bagels since they opened - I work right down the block and made a habit of frequenting the place at least once or twice a week. I'll start with the okay - the bagels are fine. They aren't the best bagels I've ever had, but they're average and do the job better than any other place in the immediate area. The prices are what you'd expect for 8th ave in Chelsea.
In the beginning, everyone who worked there seemed efficient and cordial - one cashier in particular, was always very nice and I'd leave feeling good. As time went on though, and more hires came in, suddenly the front end of the shop took a nose dive.
One cashier consistently screws up or mishears orders - and, when you correct her, she gives you an eyeroll and an attitude about it, like you're the one who said the wrong thing. Maybe if she wasn't on her phone all the time, she'd hear things better, but who am I to judge. I understand that working the front end of a bagel shop is not everyone's dream. Every time I'd get this cashier (as opposed to the other, nicer one), I'd leave feeling annoyed or upset - not really the way I wanted to start my day before work.
Fine, whatever. Mediocre customer service is nothing new in this town, and nothing had really boiled over in a way that felt out of line.
Today, I walk in, get my bagel and coffee, and I see a new face at the register. This person seems fine, maybe a little carefree, who knows. I go to take a sip of my coffee, and suddenly, nothing is reaching my mouth. I hear another customer say to me "oh no look out!" and suddenly i feel super hot coffee spilling all over the bottom of my face and all over my chest.
I go to the register and tell the girl that next time she should check to see if the top is actually ON my coffee; she says she's sorry and then quickly walks away, unwilling to deal with me. So I'm standing there, drenched in coffee, no one is offering me anything: not a refund, not a free item, not even a refill on the coffee that is now half-spilled all over me and their floors. They don't even offer me a new top for my coffee!
Finally, the one nice cashier gives me some napkins, but by this point, I'm feeling pretty (literally) left out to dry.
I understand a bagel shop is not a Michelin Star experience, and I know it's a business with the mindset of cheap production, high ROI. This doesn't mean the customer service has to be total garbage. I don't need people pampering me when I get a bagel and coffee, but I expect, at the very least, to be treated with human decency.
I thank GOD I asked for milk in my coffee, or else I'm sure I would have second or third degree burns all over my face and chest right now and I'd be in a hospital, instead of at work with a shirt drenched in coffee. And these people should also be thanking god, because this is the kind of event that puts people out of business from lawsuits.