Naomi S.
Yelp
Awful experience tonight. Not one to write reviews but my family and I insist I should.
2nd time coming to this place for obvious reasons which is the artichoke pizza (bomb.com btw) however very disappointed with the service my family and I received tonight. Upon arrival we were sat in the corner which was cozy and comfortable for my family and fury friend. We proceeded to order and hang out as we waited for our food when we were suddenly asked to get up from our table to accommodate a larger tables who had just entered the establishment. Confused and upset we said we would prefer to stay since our fury friend tends to be afraid of people and loud noises. The serve disregarded my request and kept insisting for us to move spots until the family was kind enough to tell us to stay put. At this point things were starting to rub us the wrong way. There were open high tops large enough to fit the family which is why we were all so confused ..
We initially ordered 4 slices of the artichoke pizza, 1 vodka, 1 cheese plain and 1 Sicilian -- my little sister then decided against having pizza and we quickly canceled the plain cheese. We carried on and finally out food arrived to our table but was missing a slice.. we ate just about all the pizza until we noticed that there was a slice unaccounted for. We confronted the waiter and asked that since it was not brought out if it could be removed, we no longer want it considering we were all done eating at this point. The waiter proceeded to rudely tell us that if it was ordered it will be charged. I asked for a manger and apparently no manager was working this night. The waiter began to get defensive, rolled his eyes at me and walked away never to return... I don't understand why is had to be such a serious matter, the pizza was never given to us!
Long story short, my family and I were upset at this point. It was never about the money nor not wanting to pay, we just don't find it fair to have to pay for something we never received.. they definitely brought it around AFTER the fact that it was brought to the attention. Honestly, if we never said anything I'm sure we would've been charged and no one would've noticed.
.. to end it off, we asked for a box and the check.. when we received the we noticed that we were being charged for what looked like pies instead of individual slices. Angry at this point I get up and speak to the other server who was on the floor. I demanded he explained this check to me because considering all the previous bad experiences I'm think we are being taken advantage at this point. I feel that a pizza shop should provide an itemized receipt of each slice ordered, not 2 separate charges of 28.75 that is meant to equal 6 slices... the server at this point also had a defensive attitude, I ignored it and assumed defeat.. it's just Pizza lol
My point to this is, no matter if it's just a pizza place, people come to spots like this to have a pleasant time and unwind. Get better servers who are willing to offer a welcoming experience as opposed to an annoyed demeanor of having to be there.
Love your pizza though