Marie H.
Google
We went to the Ritz Carlton rooftop in Vienna with some friends and had dinner in one of the gondolas. The view and atmosphere were beautiful, the decoration and setup were charming, and the overall experience felt special. The service was excellent as well, with very kind and attentive ladies taking care of us.
However, the food was really disappointing. The raclette cheese tasted cheap, and there were very few side options. The raclette machine itself was quite primitive and didn’t work properly, it was difficult to melt and serve the cheese in a clean, professional way. We also ordered dessert, which unfortunately wasn’t great either.
Considering the quality, the price was far too high. We paid almost €300 for a couple, for raclette, a few sides, dessert, and some wine. The place looks lovely, and the staff is wonderful, but the food quality and equipment definitely don’t match the prices.
I hope they improve the food quality and variety because the place and staff deserve better.