Shirley Echols
Google
Last evening, Saturday, April 20, 2024, four of us, with a reservation, dined at Attman’s Deli Harbor Point. The table was partially set for two. Our dinner was originally for three. About thirty minutes prior to our arrival, I told my friend we were bringing a fourth guest. She had a table for four persons thirty minutes before we arrived.
The table was set, partially, for two. We asked for four complete place settings when the server took our order for drinks. Our drinks were brought to us, but the place settings did not arrive. We asked again, the server said he would bring the settings, and he apologized. My husband went to another table and took the complete place settings for the four of us so that we could enjoy what the pickle bar had to offer. Then the server came to take our orders. I ordered the half-sandwich and a side – Rare Roast Beef Sandwich and a Cesar Salad. The server made no comment about the place settings we had to get for ourselves.
We explained the we wanted separate checks, one for me and my husband, one for our host and one for our guest: four customers and three checks. The server took our orders and assured us the separate checks could be arranged.
Soup was served, but my Cesar salad did not arrive. We stopped our server and asked about my salad and were told the kitchen was making it, and he apologized for the delay. A few minutes later, my three companions received their sandwiches. Then both a salad and a sandwich were brought to me at the same time. It was the wrong salad and the wrong sandwich. The server and the manager apologized.
My order eventually arrived, but the “rare roast beef” stated on the menu was a very well-done thinly-sliced beef. The server apologized and said they do not have rare roast beef anymore. I suggested the rare roast beef sandwich be removed from the menu. The server said he would talk to someone about the menu item and again, he apologized. My sandwich contained dry, well-done thin slices of beef, which did not have a roast beef flavor. I could not eat the tasteless sandwich. My friends said their meals were okay, but not great.
The cash register checks arrived with errors on them. The orders were mixed up on each check. My husband’s and my check had my friend’s order listed on it. Our fourth guest’s check had my friend’s drink on it. There were other errors on the checks; these were the errors I remember. Our fourth friend told the server he did not want to pay so much for the single meal he ordered. Without looking at the check, our server said something like, “I will get my manager to help us figure this out.” Again, he apologized. The manager looked at our checks, apologized, and promised to get us the correct checks for each of us.
There were other errors and disappointing service, and may more meaningless apologies. Apologies would have been valuable if the server and the manager had not continually given us poor service with numerous errors.
I do not recommend that anyone go to Attman's Deli Harbor Point - Baltimore, MD. The Menu was not accurate, the meal was not tasty, and the service was poor because of numerous errors.
