Shak W.
Google
I had one of the most unprofessional and alarming experiences I have ever encountered at a restaurant. My order was incorrect with missing chips, the wrong soda, and the wrong soup. I paid delivery fees and a tip, yet still had to drive to the restaurant myself to get the order corrected.
When I called ahead to address the issue, the front-of-house manager refused to give her name, hung up on me multiple times, and was incredibly condescending. She called me “sweetie” and “love bug,” yelled throughout the call, and insisted I needed to contact Uber for a refund even though I never requested a refund. I simply wanted the items replaced. She then claimed she was yelling because she is deaf in one ear and asked if I understood that people who are deaf speak loudly. I shared that my brother has the exact same disability, yet her behavior was not loud speech. It was aggressive yelling.
When I informed her that I would be filing a complaint, she said she did not care because it was “a family restaurant.” Upon my arrival, she escalated the situation again in front of multiple witnesses. I have video documenting her behavior.
What made this even more disturbing is that she called the police on me and falsely implied that I was aggressive. As a Black customer interacting with a white manager, this type of false accusation is not only discriminatory but extremely dangerous. Weaponizing the police in this way puts lives at risk and has no place in any community, especially one as diverse as Baltimore.
This manager should not be in a leadership position. Her behavior was unprofessional, hostile, and completely unacceptable. I will also be filing a formal complaint with the BBB along with video evidence of the incident.
I hope ownership takes this seriously, because no customer should ever be treated this way.