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Google
Review for Augustino’s – Disappointing First Impressions That Matter
Bottom line: We were foodies that came far to visit. We did not like how you were saying it, how you were laughing — it was weird!
Unfortunately, our experience at Augustino’s was not welcoming. As first-time walk-in guests, we were surprised by the cold and somewhat intimidating reception from the front staff. While I understand every business has its policies, how they’re communicated matters just as much as the rules themselves. The approach taken came off as harsh and uninviting rather than informative or friendly.
It might help if a more approachable staff member—perhaps someone with a naturally warm demeanor—handled guest interactions. First impressions shape the entire visit, and this one set a negative tone before we even sat down.
Also, the policy around card vs. cash payments felt unnecessarily rigid. A small discount for cash-paying customers might ease that, but better still would be clarity and kindness when explaining these rules upfront.
We walked quite a distance to try this place, so the letdown was more than just minor. A bit more hospitality and flexibility could really go a long way—especially for new visitors. Feedback like this may seem small, but over time, repeated experiences like ours will affect the restaurant’s reputation across platforms.