Chris M.
Yelp
It's really sad when you find a place in a prime location that has so much potential, only to find out it's comes up way short in the most critical & essential categories - - i.e. quality of food and customer service. Unfortunately, Aussie's is a hit or miss in these important areas, and failed to redeem themselves after I gave them a 2nd chance w/in 1 week. The first visit had great customer service but so-so food, the 2nd visit had slightly better food quality but the service took a nose dive.
On Monday nights there's an all-you-can-eat taco bar (chips, salsa, queso, ground beef, chicken) and your typical toppings (no guac or sour cream) for $5.99, which sounds like a bargain, but don't expect high quality tex mex here - after all, price does compromise quality. It doesn't compare to Chuy's or Matt's El Rancho, but it'll do for bar food. Chips and salsa were fine, the ground beef bathes in it's own juices (think HS cafeteria food). Chicken was okay (shredded and soaking in juices + oil), and the queso sits in a sauce pan and gets darker as the night goes on. It doesn't taste bad when it's fresh, but after a while it turns into cement, and if you let it sit in your bowl too long to cool off, you could use it as building blocks.
I got the fish and chips on my 1st visit, the nice and attentive waitress (short blonde hair) recommended it, which came w/ fries and cole slaw for about $8.75. The last time I had fish and chips was in England a couple of years ago, so my expectations were somewhat high. I was envisioning them to be healthy portions of cod or halibut w/ a nice crispy batter, but instead I got 4 small ob-long pieces of fish that looked like they were boxed and frozen. It tasted okay, but not nearly as good as I expected. The cole slaw was horrible, it was warm as the mayo had been sitting out for a while, and the fries were on the warm and a bit greasy.
The food was slightly better on my 2nd visit, the queso held up, the ground beef was better, but the service was below average - - which what caused me to knock my overall 3-star experience down to 2-star rating. My waitress (long brown hair) never smiled, acted like she didn't want to be there, never gave me silverware, and never came back to check on me after I paid the bill - - even though I stayed for an additional 45 min to watch the game. She was good about refilling my drinks during my meal, but dropped off into the abyss after the transaction. Not to mention on my way out the door I never got a "thanks for coming!" or "have a nice day!" (as the first waitress did). It left me wondering why did I even bother tipping her 27+%....? I should have given her 10% and wrote on the bill: "Tipping is a city in China" - - but I don't think she would of gotten it.
It's a good place to go for beers and catch the game, the sand volleyball courts are cool, just don't expect any consistency in the customer service or food quality. If these guys only stepped it up a couple of notches I would be a regular here, but there are plenty of other establishments that would appreciate my business.