Austin Marriott Downtown

We stayed at the Marriott this past weekend, and as a frequent traveler, I wanted to share my honest experience. From the moment we pulled up, we were greeted warmly and made to feel welcome. The front desk associates were incredibly sweet, professional, and helpful. The suites were beautiful, clean, and the views were absolutely spectacular. The rooftop pool bar is another highlight—it offers amazing views and a great atmosphere. However, the service at the bar left a lot to be desired. We sat at a high-top table in the bar area and were told that only the staff behind the bar could serve us. When we went to order at the bar, we were treated like second-class citizens. The bartenders were not friendly, and frankly, it felt like we were inconveniencing them just by placing an order. For transparency, we did spend a couple hundred dollars at the bar, so we were not just hanging out. That’s what made the treatment even more surprising. It wasn’t just us, either—we observed the bar staff treating everyone the same way: cold, dismissive, and unwelcoming. It really stood out in contrast to the rest of the hotel’s otherwise excellent service.

I had an amazing stay at the Austin Downtown Marriott! From the moment I checked in, the service was on point—Nick and Garrett at the front desk were incredibly helpful and responsive. They quickly took care of a request for a mini fridge and made sure I was good to go. Ariel was also so warm and welcoming throughout my stay.||The property itself is beautiful—my room was modern, clean, and super comfortable, with a great view of the city. I loved spending time at the rooftop pool and hanging out at Zanzibar (great vibes and cocktails!). The Marriott Club Lounge was also a fantastic perk—perfect for grabbing a quiet breakfast or winding down in the evening. The lobby bar had a fun, energetic atmosphere too.||This is one of those hotels that gets it right across the board. Great service, great amenities, and an overall awesome experience. Can’t wait to stay again—huge thanks to the team for the amazing hospitality!

Checking in at the Austin Marriott was very disappointing. They didn’t have our room ready and made us wait 4 hours for it. We are Platinum Elite and we weren’t even offered water upon arrival. We went and bought coffee from the store on our own. We then went and asked them for the M lounge key card so we could wait while our room got ready. Nothing was done to make us more comfortable. Very disappointing. What’s the point of being a Marriott supporter when you get such terrible service. But the staff at the entrance was so prompt and friendly. They got our luggage so quickly and were so helpful. Probably the only nice thing about the hotel. We even asked if we could pay and upgrade our room but they refused while I saw lots of people who came after us got their rooms and got water and escorted to their rooms while being given tours of the M club and other facilities. We finally went back to the Check in Counter and Zachary was so nice. He was shocked we hadn’t gotten our room yet and apologised and helped us out instantly. The woman was not good at all and made us wait for so long.

This hotel is amazing! The most friendly staff I have ever experienced! From greeting us when we first arrived, to room service, rooftop pool experience, even checking out! The Front desk manager stepped in where at the time we checked out, there wasn’t staff on hand to help! This was for my friend’s birthday weekend, and it was a fabulous experience! We highly recommend you stay here!

Check-in was flawless. Laurie made for a very pleasant experience. Being a Bonvoy member we were not aware of any room upgrades, but Laurie told us we rated it. When she learned it was my birthday she gave us a ticket for two free drinks. I'm not doing the review because we received "free stuff", I am reviewing Laurie because she did such a good job in pleasant, courteous, and professional manner. ||We had a 7:00 dinner reservation elsewhere, but decided to grab a light, late lunch at the Corrine bar. The bartender was excellent. We started with an order of brussel sprouts and were probably the best I have ever eaten. Then we split a salmon plate. It was delicious. Wait...this is hotel food! The salmon was as good as I could have gotten at Ruth's Chris or any other high end restaurant. Delicious. ||The morning of checkout, we decided to grab some breakfast at Corrine. My wife enjoyed her breakfast of eggs, bacon, potatoes, and sour dough bread. Very good. I had a stack of pancakes and they were hot and delicious. What topped it off was our server. Her name is Heaven. Heaven was an extremely pleasant and attentive young lady. Very pleasant, very attentive. Brava to Heaven. ||Finally, the valet parking staff were excellent. I want to point out one young man who excelled...Darrien or D-Park. Fine young man. ||This will be our go-to place when staying overnight in Austin.

Overall great stay. There is construction next door that kicked up a lot of dust, but the stay was great. The M club had delicious food and Billy took great care of us each day. We will definitely be back.

I had a great experience at the Austin Marriott Downtown. It’s a newer property and they did a great job in its design and elements. It’s definitely a foodie destination. The rooms are nicely appointed albeit small in size. The front desk was exceptional - would like to give a shout out to Youssef. You need someone like him to take care of you after traveling all day!

Me and my best friend stayed here for my birthday and had the best time ever!! Chris and Christopher from the rooftop pool/ bar were absolutely amazing!!! Fernando with valet was also amazing!! Laurie from front desk was also absolutely amazing! Lexi the manager of the pool/ rooftop bar recommended several drinks and was super on top of everything. Let’s not forget Taj from the lobby bar! The restaurant and drink recommendations were to die for!

Wow, the service of this @Marriott was top notch! After a terrible experience @Sheraton next door, Marriott saved the weekend! We arrived and were checked in by professional employees. The bellman, Ethan, took our bags and escorted us to our room. As he engaged in pleasant conversation, he gave us a brief tour of the amenities as we walked to the room. He made sure he put the hang up items in the closet and even offered to fill our ice bucket before he left. Ethan also followed up with us regarding our stay and satisfaction with the hotel as he came out in the cold wind and helped load the bags without being asked when we were leaving. Carlos, in the M room, was just as great! He was very attentive to everyone. He ensured the breakfast items were hot and refreshed regularly. He was courteous and interacted with the guests, as needed. When a guest dropped ALL of the utensils, he patiently just smiled and addressed it. Carlos also took extra precaution when asked about specific gluten free items. This was specially appreciated and kept my family from getting ill. The quality of the service and food selection were 5 stars! In 2024, my customer service expectations are not that high, but Ethan, Carlos, and the front counter staff brought back the joy of great customer service! The Marriott service, from drive up to drive out, changed our weekend from a disaster at the Sheraton to a premium enjoyable experience. We will be back to this Marriott!

TLDR. Disappointing. Stay at one of the other plentiful downtown hotels. I'm overall just disappointed with this Marriott property in terms of rooms and service. At check in, I was promised a room upgrade starting on the second night on my 5-night stay, but there was no follow up by any staff and I didn't get the upgrade. The lobby is tiny and the check in desk is just a couple tables plopped right next to the door. Sad. The room didn't have a mini fridge and was constantly humid. The rooftop area was constantly crowded with non-hotel guests and there wasn't any space reserved exclusively for hotel guests except for the poolside beach chairs which were always occupied and not shaded from the insanely hot Austin sun. You can sit in a shaded cabana but only if you reserve it in advance and pay extra. Finally, the hotel locks its doors after midnight because of concerns about homeless people walking in which is absurd. I live in NYC and no hotel does that. Just makes you feel like this place is grimy and they can't address the issue properly with appropriate staff. When I came in after midnight and misplaced my room key, I was grilled by overnight staff which was very confrontational and not what I'm looking for in what should be a pleasant and relaxing stay at over $300/night. I do not recommend staying here and suggest you stay at one of the other nicer 4-star hotels in the area which there are many, like the JW Marriott or the Fairmont. Apparently, 4-star hotel is an incredibly broad category and this Marriott is on the low end of the spectrum.

Beautiful hotel with breathtaking views. The Austin Marriott Downtown is conveniently located but also has tons of on-site amenities to make your trip easy: great fitness center, two restaurants great vibes, and friendly staff. Shoutout to the housekeeping staff too - the guest rooms and property are immaculately kept.

I was really disappointed with my last stay. We had pretty bad service in the restaurant to the point 45 minutes went by and they still hadn't brought our beers that sat on the bar counter. We went to the bar upstairs. We went to sit and was told that everything was reserved. Notice the picture of the empty area. Someone finally sat us with the empty area behind and took 45 minutes again. Beer was warm and 1 drink was awful. They comped after. Rooms with 2 beds are compact and there is no luggage rack. Not hugely functional. M club was ok. Front desk was great but just expected more from Marriott. It happened to be a busy time so I don't know what is normal. I'm not sure I would come back. Because of the busy time they also stabbed me on points that I had to use.

I had an absolutely excellent experience here. Stellar. I would recommend this place to anyone visiting from out of town. The hotel is huge! It has bars and restaurants throughout. The entire staff is exceptional, helpful, caring, just nice all around. I loved the rooms. They were extremely clean and updated. The lobby is great! It is a very walkable hotel with many things close by such as restaurants, shops, and bars. If you go to Austin, please stay here. You won't regret it.

What a lovely hotel. The lobby boasts a couple bars and a restaurant. There is also a cool gift/snack shop. All the staff are friendly and informative. I was here for work and the meeting rooms and halls are beautiful. The food they provide for the attendees is top notch. The hotel, in its entirety, is immaculate. The rooms are simple, yet offer the creature comforts needed. I was able to go for a long walk along Lady Bird Lake, and there are lot of restaurants, cafes and sites within walking distance. Make sure to check out the Rooftop pool. It's very cool. The pool is by Zanzibar, a trendy bar that offers great drinks and nibbles. Also breathtaking views of the city can be seen from here. Very nice hotel. Will mark this as a favorite for the next time I'm in town.

3.5 Stars It's a newer hotel and that's noticeable in the technology they use and state of the rooms. There is a lovely hotel bar, a coffee shop, a restaurant and also a roof top Tiki bar inside the hotel which gives you plenty of options to get your food/drink on. Check in was stress-free and the staff was super friendly throughout my stay, even when an issue needed to be addressed. The rooms were clean and modern yet comfortable, including the comfortable bed. I slept like a baby. So why not 5 stars: -I was given an accessible room (so did other colleagues in our party) and the bathroom situation is not fantastic. Essentially the whole room is a wet room and while you shower the water will go everywhere. The shower curtain was pretty gross and way close to the shower head so contact was unavoidable. -The window curtain was very confusing. It was not fully manual but also lacked a remote control to fully open. -The pillows, which seems to be a recurring theme across all hotels, are just not stuffed enough to effectively support someone's head during sleep. I had to stack and fold them to give me some support. I would definitely stay here again, but it would have to be a non-accessible room.

Booked this hotel for a business trip. I needed to be at the convention center for work and it was right across the street - very convenient and short walking distance. Lobby is very clean and modern looking. I worked at the long table every morning as it was the only table that was ergonomic and had charging outlets. The hotel should really put more of these tables as it would make a lot working people happy! Last thing to note about the lobby is the very loud music. If you need peace and quiet, then avoid the lobby at all cost. For me, minus when I had conference calls, the music was very motivational. This hotel offers a lot of dining options but one of the places I visited every day was LOAF + VINE. I came here for coffee before I start work for the day. For my first visit, I tried the drip coffee. It was a bit acidic to me and a bit disappointing. However, it is free refills so that's a plus! I found out the next day that they offer two different roasts for their drip coffee (medium and dark) and only dark roast for all espresso drinks. I played it safe and went with an Americano for the rest of the days I was here. It was way better than the drip coffee I had and was very smooth. I also liked how this place have medication and other necessity items. I found that to be really cool! The hotel overall is very clean and had friendly staffs. The unfortunate part is I always look at reviews before my stay and came across one that talked about the "moldy" blankets. I really crossed my fingers and hoped that was just a one off thing however it happened to me too. You see it especially when the sun is directly shining onto the blanket. It is very noticeable with the way the duvet cover is loosely tied to the duvet. I totally understand that all duvet will turn yellow over time due to body sweat and that it is not entirely mold but to actually see it in room, I was very uncomfortable to use my blanket throughout the duration of my stay. I did not sleep well and always looked forward waking up so I can be out of my room. I did call housekeeping to see if I can get lucky and get a clean one. One funny thing occurred. I told them that I had stains on my bedding and would like a new one. When they came by, they gave me a duvet as if they knew what my complaint was about. However, the duvet they gave me was worse than the one I had. Something tells me that they probably get this complaint a lot otherwise how did they know I was calling regarding the duvet and not the duvet cover, bottom sheet, or top sheet? Another con to this place is the elevator. I would say I probably waited a good 10 minutes for an elevator going to the lobby. The elevator they have here is not the typical elevators but those modern ones you see at hyperscaler companies - you hit what floor you want to go to and you get assigned a designated elevator. The way they program the elevators to work is not efficient and waste of time. It would've been better to just go with the normal one. Last con is the mobile key function on the app. It did not work for me whatsoever and it is just ridiculous to be offered anyways. You must have a physical card when using the elevator to go to your level otherwise you cannot have access. If only I didn't run into the bedding issue, this would totally been a 5 star for me!

This was the best hotel experience I have every had. Every single employee from valet to check in to the restaurants we're extremely professional, Friendly, and welcoming! Brandon helped us carry our luggage at check in and check out and gave us plenty of recommendations for Austin. I also want to give a shout out to the valet employees specifically Cisco, the lady with curly hair and the really tall guy with curly hair (I didn't get everyone's names unfortunately). I had gotten in an accident right outside the hotel which resulted in my car being totaled. The valet staff came to check on us and make sure we were okay. They went above and beyond and even got us vouchers to the restaurants in the hotel even though the crash had nothing to do with them. They really made the situation less stressful. I would 100% recommend this hotel!

Be thankful you read reviews on hotels on Yelp This hotel is 1 From the No Carpet hotel rooms to the micro tiny space, there are 40 better options. At the grand opening, these things were glossed over Now, you're better off at 12 hotels within 1 mile

All around poor experience with my stay here. It seems that most amenities have been stripped away. I was given a queen when I'd reserved a king. The lobby is so insanely loud it's impossible to hear the front desk people during check in. Parking is valet only at $60/night. Ice can only be had through the concierge which takes quite some time. The standard internet $17/day is on par with dial up and would not suffice for work. It can hardly load social media. The cable tv channels have been stripped down and lack many of the ones you'd get with basic cable. You have the option to log in to your own streaming but they're difficult to load due to internet speeds. HORRIBLE value for the price. Rooms are small and have vinyl floors. The only redeeming quality is the location but even then there are many other options nearby.

This hotel is a very nice property that is convenient to the conference center in the nearby JW Marriott. From the valet staff to the front desk or the room service to housekeeping, everyone is lovely. Warmly welcomed and all were polite and gracious. The hotel was very clean and had that super secret but wonderful fragrance that fill the air at all Marriott hotel. My room was a bit smaller than I'd like - I felt crowded. I also didn't like the lack of a refrigerator, though the room is too small to accommodate one. Overall this is a nice hotel and I'd come again.

Great hotel and conference spot! Drinks and food at Corrine were excellent. Staff was super friendly. Rooms were clean and fully stocked daily. Would 100% recommend. Ice machine is on 7th floor and could be useful to have one on each floor.

Clean, close to the convention setter, store is stocked nicely and open late hours. Glad that this was part of my Austin experience

Reviews Would I return? Absolutely. My experience in full was simply just about five stars all around. A highlight for me was the staff working at the hotel, specifically at the front desk (that's you Joebeth). As a frequent visitor and platinum member for Marriott, I felt more seen and taken care of than many other experiences. Even when things were a little amiss, staff were quick to remedy any problems. It was truly an elevated hotel. Highlights: friendliness, and accommodation of the staff, the M lounge was a lovely addition, and it was nice to see a lounge open every single day, which is not always the case at many Marriotts right now. There is also is a variety of options for food and drink, which I really enjoyed. Their feature bar of Zanzibar is one of my most favorite hotel bars I have ever experienced. Shout out to Day who was the host and, as cheesy as it is, made my day more than once. Also, If you have the ability, upgrade your room, you will not be disappointed. Because of the positioning of the hotel, you can get some fantastic views. Cons: while the pool is lovely, there is a lot of shade because it's next to a very tall building. So in times where you wanna get some sun, you really can't do that. The other frustration I had was apparently the one full day I was there the pool had been bought out by a company and everything on that entire floor was closed, which included that amazing restaurant, bar area and the pool. I was really frustrated that as a paying guest of the hotel, who part of my purpose was to spend time at the pool, I was not able to do that. I wish I had been notified on check in or that there had been signs up the day before so I would know before planning my day around spending it at the pool . I will say that I ran into a staff member on my way back to my room after learning this, and they sent me some drink vouchers as an apology, which was a nice gesture. So while this was an inconvenience, no need to lose a star over it. Overall, I hope you choose to stay while in the Austin area. It really was a lovely experience!

The property is nice. Have stayed three times and have had incorrect billing ("accidentally overcharged") and points not posted. Multiple calls and have never been able to get a manager to call back. After some work, I did get someone at the front desk to help reverse the charges. Customer service is bad, but, in my experience, Marriott is that way in general. Hyatt is leaps and bounds more consistent with quality and a better overall experience.

Impressed with the hotel, management, staff & overall service. I had issues with my room when I arrived & management both front desk & housekeeping manager fixed everything & went out of their way to make sure my stay was pleasurable. Hotel is fairly new & some aspects are ultra modern. Rooftop has the pool & gym. It was enjoyable. There's lots of seating to enjoy the rooftop view. I wish I had spent more time there.

First of all, Deborah at the front desk gave me the warmest hotel welcome I've ever had. Totally sincere - she told me about the hotel, amenities, restaurants, and offered to show me the way. Extra bottled water offered. She helpfully pointed out dining and elevators and explain their fancy dancy modern elevator system. The hotel has been open 14 months according to my info tour. Sharp, sleek, modern rooms. Albeit the king room is slightly smaller in footprint than at the JW where I stayed last. Great Northview on the 28th floor. Also enjoyed the pool area. It was considerably less crowded@ 5:00 than at the JW earlier this month. The tunes were bumping it was an excellent mix. The "tastes like summer" from Zanzibar was tasty and well-balanced. They offer no fuss drink service by the pool. The bed is perfect. For working space, everything I needed to focus and get some work done room. No clutter or unnecessary stuff. "Corinne" -- the sitdown breakfast restaurant-- is a nice space for a catchup-on-email quick bite. Black coffee and breakfast sandwich both solid. Surprised so quiet -- only 3 tables in an hour-- on this Friday morning. Overall, the Marriott's location for me is ideal; close proximity to both So Congress dining district: jump a Lime & cruise south into bicycle lane on the bridge. but also located right in the central business district for meetings. This hotel has moved atop my list in downtown Austin. bravo !

We hosted a conference for 115 people here in September 2023 and had a fantastic experience. The hotel still feels very new and clean. The staff members are friendly and helpful. The Austin Marriott Downtown has some of the most attentive and detailed event/conference staff I've worked with in 6+ years of planning. The amenities and location are also fantastic. Their meeting space is flexible and plentiful. The AV company they work with is great and extremely reasonably priced.

Lobby is fantastic - great design and good layout FF&E The elevators are atrocious. Really non functional - the terrible delays make the stay uncomfortable. The condescending staff at front desk and on the service line make it even more restarting Valet was a cluster every time we pulled in The bartenders are not hospitable, slow and just rude. Rooms fine

The only reason I am giving this hotel up for is because the folks that were servicing the pool area during my visit. There really were not as attentive as every single other person on the staff. I was at the pool twice during my three day stay, and each time there were towels left on chairs for hours at a time and plastic cups all over the pool, deck and Flowing across the pool area. It wasn't until the end of the day when they actually pick those things up. But the location is great, the staff is attentive and professional, the room was everything I expected it to be, and I'll definitely be back.

This hotel is fairly new and this was a first time visit for me (I usually stay at the Fairmont). First off the location is fantastic. You're steps to the convention center, shops, restaurants, and Rainey Street. My room was modern and spotlessly clean. The staff are amazing and went out of their way to make sure I enjoyed my time there. I enjoyed the rooftop pool and bar areas (7th floor). The fitness center also on the 7th floor was clean, well appointed, and provided towels and water. My only knock on this place was the lack of a non alcoholic beer at any of the bars or restaurants in the hotel. I had to leave the hotel and get my tasty n/a hops somewhere else.

Front desk attendants Rachel and Manuel were so welcoming and full of energy. They welcomed me with some cold refreshing water which is needed in this Texas heat my room was clean and with a good view. When I had a question I was answered professionally by Tari. Such a pleasant experience!

Was here for a conference and was in the hotel the entire time. Great amenities , the gym is nice for what it is and is clean and well maintained . The rooftop bar was also nice and as the service was great. Taylor was our bartender and she made a great whiskey sour and no complaints there. Room sizes are on the smaller size and however this worked for my needs travelling alone so you may want to consider this while booking. The location was central to bars and restaurants within walking distances. The service was as expected just splendid , so overall no complaints on my end.

What a ridiculous scam! They have even blocked using your own devices on the TV. This is a timeshare location and they are looking to take every dime they can get. You must upgrade WiFi at a ridiculous price to use your own Netflix! Total scam- stay somewhere else.

terrible. John H is the manager and i have never experienced a worse service experience

Great hotel, nice location, great staff. I was staying here for a conference at the convention center. It was a quick and easy walk which made everything convenient. During check in, Nisa was incredibly helpful, even walking me to the elevator and explaining the key card and panel process-there are no floor buttons to push inside the elevators. The gym and pool are fantastic. Everything is clean and modern. There are great views. I would definitely stay here again.

For a C19/Omri 20 yr Anniversary Celebration, our pre planning was scuttled, unfortunately. Paris, France not Texas had to wait. In the make lemonade out of lemons moment, we chose a staycation in good ol down town Austin. Suzie mentioned that the new hotel where the Radisson used to be would be awesome in a suite overlooking town lake and the city. I left the booking up to her and that's when, just like our wedding day, hilarity pursued. As we drove up to the old Radisson location, the hotel was called The Line and not the Marriott... er.. what? Inadvertently, she had booked us in at the Marriott just down the street. This knocked us off our mojo and we circled back to check into the newly renovated Marriott Downtown. Shane checked us in and a very flustered Suzie was having a moment. Check in was a little choppy, mainly due to us be being befuddled with our reso's. We wanted to be on the top floor, not available, however the Presidential Suite was offered up for $400 more a night... er no. After confusing banter, I just said we will take the room we booked and on we went. Did receive a couple of credit vouchers for Zanzibar, which was closed due to weather and another $15 off to spend anywhere on the property. Shane showed us to the elevators and off we went. Room/Accommodations. Room was pretty spacious and well appointed, apart from only one cup for the coffee machine and no do not disturb sign. Suzie was still saddened by the whole scene we created and declared coming out of the bathroom crying.. "This isn't anything special! It's a convention hotel room!" Which led me to burst out laughing and giving her a big hug. And her gifty for our Anniversary. It really was fine; clean, decent corridor view, modern features, comfy bed, quiet and the TV were all on point. Her sister who came in town to celebrate with us, had a room on the top level of the hotel, better view, but was smaller than our suite. The hotel itself has a nice combination of size and intimacy. Couple of bars/restaurant on the ground floor. A well stocked munchy/quickie food space and the staff were all quite friendly and helpful. Reality Check.. Valet Parking. Call me old, well I am, but $58 (if I remember correctly) a night to park is ridonkulus. I don't have a reference point if this is normal for Downtown Austin these days, but what the heck? Pull up, park and leave the car for two nights and then leave... $116.. We certainly could of had a mate drop off us off at the hotel and pick us up to bring us home... even an Uber would of been a cheaper choice. To boot, the system of check out from Valet by using a text to pick up the car, is flawed. After we arrived home, I got a text to let me know my car will be ready to pick up outside the lobby in 10 mins! Not once but a couple of times and then again a couple days later! The last time, I blocked the number. What's with that? All in all, these little things didn't destroy our time there and it was nice to celebrate our weekend in the city we call home.

I was here for the APR recycling conference a few weeks ago. We all stayed here at this property which was nice for me because I am loyal to the Bonvoy program that they have. I was able to check in early when I was here. They are well prepared, the hotel is beautiful, and there are options when you want to get food or drinks in the area downtown. They also opened up a new M lounge here, for Platinum Members to enjoy getting a snack or drink when needed. They are open 24/7 at this location, which was super nice. When I was craving a midnight snack, I walked down and there was desserts and drinks to choose from. It's nice to enjoy that. Of particular note, Seraphine was in the club in the morning when they were serving breakfast, noted the one day I wasn't there, and remembered my name. What a nice touch, and you feel this customer service at a very high level. In the evening, Danni was there when I was showing a work colleague the lounge since he was just going to get Platinum Elite status...and he was pretty excited. Awesome that they were ok with me showing off the lounge. Since we just ate it wasn't going to be anything for us except some gummy bears haha. When I was leaving the conference, I had a customer visit, so I left my bags with Kevin at the bell desk, free of charge (I did leave a tip) and he was so helpful when telling me how to navigate the city for the meeting. Made things super easy so then I was able to come back, get my bag, and head off to the airport as needed. This property is worth the visit. We had a discounted rate, and I imagine this cost is probably beyond my discretionary spending- but if I ever have to come for business again I will try to get here again so I can enjoy the perks of being a Marriott supporter. Thank you to the entire team here at the Austin Marriott Downtown. Loved my time visiting the city and this property.

Austin has been developing rapidly over the past few years. And hotels have been popping up - with this Marriott as one of the newer ones (as of this review). Located in the heart of downtown Austin, not too far from the congress st. Bats, convention center, and 6th street. The hotel is not as massive as the JW Marriott, built more vertical than horizontal. However, still a decently sized lobby and restaurant. Foot traffic is relatively busy, and street parking can be hit or miss depending on time. Check-in was straightforward and efficient, not much of a line. Did not check to see if they had a club lounge so no comments there. The rooms were ok, new but standard marriott fare. Bathroom was fairly open but not the most spacious. Windows were great though, and a good enough view. Wifi worked well, plenty of power plugs, and nice large TV. Best thing about this hotel is one of the nicest rooftop lounge in Austin. Zanzibar. Tiki themed ish, great when the weather is cool and next to their amazing pool.

Gwen the bellhop was fantastic. Nasia was great too! Beautiful hotel with great rooftop bar.

I was excited to try this Marriott as it is one of the newer hotels in downtown Austin and I definitely liked it. But I think if I travel with my family I will pick another Marriott property for space. It's new, clean, shiny with a beautiful, well appointed lobby. It's a tad tricky getting into the Valet and there is not a lot of room there so I was glad it's not too busy. Check in was quick and easy. They do not currently have a lounge for Platinum members open given the pandemic but they offer points instead and there are multiple options for eating including a really cool coffee shop downstairs which also sells snacks, salads and lots of healthy options as well as local beers, wine and kombucha. Loved that place They rooms are of course lovely, clean , modern and new! I had a corner room with really cool city views The rooms are small - I travel a lot to cities that have small rooms like NYC and San Francisco but this room is smaller.... Under 300 sq ft!! The bathroom layout takes up a lot of space but I loved the fact there is a barn door to separate the bathroom and sleeping area. The corner room is cool but most of the area is obscured by furniture There is also no fridge! I know resort properties are renowned for this, but this is not a report and every city hotel I travel to- and I am about to hit 100 nights this year - has a fridge which is useful for at least keeping waters cool but not here and no clue where the ice machine was as I could not find it. My guess it down again to room size. The bed is comfortable, room is pretty quiet, it's new and pretty but just be aware of room sizes before you book!

Loud! If you want rest this is not the hotel for you. Walls are thin--I can hear the television next door, and all night revving and traffic noise outside--windows are not sound proofed/double paned. Second star is the location. The only thing good about this place.

Thank you, Mayra, for starting our 5-star Marriott experience as titanium members. Great service! Our corner room was wonderful and clean, which was most important - good attention to details housekeeping staff. The M Lounge had nice options, although one evening, all of the apps (cauliflower and chicken skewers) were lukewarm/not hot, and the cookies were still frozen. Please keep Splenda stocked in the mornings for coffee. Hand sanitization stations in the MLounge would be a great healthy addition. Great location for walking. starting our 5-star Marriott experience as titanium members. Great service! Our corner room was wonderful and clean, which was most important - good attention to details housekeeping staff. The M Lounge had nice options, although one evening, all of the apps (cauliflower and chicken skewers) were lukewarm/not hot and the cookies were still frozen. Please keep Splenda stocked in the mornings for coffee. Great location for walking. Also appreciated the "security"/doorman to welcome us back each evening.

We booked a room for my birthday weekend at the Austin Marriot Downtown hotel. When you walk into this hotel, you just feel luxurious. It feels very clean and very modern. The room itself is pretty small, but the view was amazing. I loved waking up to the sun rising and seeing the Austin skyline. Honestly, it made the trip so great. One of the reasons we booked this hotel was the pool. The first day, it was so packed that it was hard to find any chairs. It's a pretty small pool, but a good mix of people tanning on the chairs and people relaxing in the pool with their drinks. I had read reviews previously about how valet took a really long time, but we had no problems at all. It is an extra $54 or $56/night fee for valet parking. The only disappointing thing was that they didn't do anything special for birthdays, which maybe they don't ever do for their guests. It was a great birthday weekend and I would definitely go back!

Online the hotel looks awesome. I was prepared for a great stay. Check-in went well. However, cleanliness of the room is a different story. Found part of a contact on a towel, blonde hair strands that didn't belong to my daughters or myself on towels, bedding etc. I asked my daughters 12 and 7 if they would stay here again and they said no. They did enjoy getting to have a quick moment at the pool. I called the front desk to ask for hot/cold beverage cups because my room didn't have any so I could make hot chocolate for kids. The associate that answered my called was not the easiest person to communicate with. I told her what I needed and she said to use the glass cups I had in my room. I explained that I would not use a non-insulated cup to make a hot drink in to give to my kids for them to get burned. She eventually put me on hold and said housekeeping would bring me some mugs. After 25 minutes the mugs finally arrived. I expected better from a Marriott property and being a Bon Voy member.

The Austin downtown Marriott is a newer and well-appointed hotel, but the overall experience leaves something to be desired. On check-in, other guests were given water and escorted down to the elevators. Unfortunately we were not given the same personal service. The Air Conditioning in the room was poor. I reduced the temp to the lowest but it would run for a short period and shut off. The employees were nice enough, but not going out of their way to make us feel appreciated. Overall, the experience did not live up to expectations for a Marriott hotel.

Honestly I didn't stay here (lodging) instead I attended a conference (on 08/17) here and was very impressed. I haven't been impressed with their sales department, however. I have called their Sales Department in hopes to book a two-day business event there for the last 3 weeks and no return phone calls NOR an email. I provided my cell, my email address and even went to the front desk where you check in for a room and the manager told me for sure, no matter what I would receive a call by today and it's 3 pm and still no calls. I spent 20 minutes waiting for an outcome while she was on the phone with the sales department and I'm still waiting - oh well.

Nice room and nice hotel. but the elevator tried to be a future elevator and didn't succeed and the awful whooshing refrigerator is highly annoying for light sleepers. I really did like this hotel but had weird kinks that guests should be aware about. Also the pool bar was awesome, when open..

I learned on checkout that the reason the valet parking was so good was that the parking rate was $59.00 per night!

I was disappointed with my stay here. Several lights in my room didn't work, the shower stayed lukewarm and wouldn't get hot, and the iron was so dirty I didn't dare use it on my white business shirt. At $350 a night, that's a joke.

I love this hotel!!! It was great- beautiful! The inside, bar, restaurant, and little shop were top notch. The staff was friendly, helpful, and professional.

Photos of the moldy blanket that was on the bed of my 2 queen room, that was (extremely) overpriced in my opinion. I corresponded with customer service via email and suddenly they stopped replying when I asked what time of compensation am I going to receive for this. I'm a gold status member but unlikely to give much more business to this company. Not to mention we walk in to the room with the giant and loud box fan in the room.

Amazing stay at this new downtown hotel. The rooftop pool, Zanzibar, and The Lobbyists were all so much fun and worth checking out. Didn't get a chance to hit Corinne, but Im sure that's good as well. Decree, was so helpful and made us feel right at home. This location is right around the corner from the Congress Avenue Bridge where the bats come out at night. The downstairs market had everything you could really ask for. Definitely would recommend staying here to anyone coming to Austin.

After a long (and boring) year stuck at home during the pandemic, I decided to splurge and enjoy a staycation right at home in Austin. I saw the Marriott Downtown recently opened and wouldn't you know it - they had a staycation special! I stayed Wednesday - Saturday and enjoyed 20% off all food + bev, a discounted room rate (corner King suite!) and free valet. The hotel itself is very nice looking and who can turn down the option to stay at a brand new hotel? Everything is impeccably clean. The room itself had an amazing view down Cesar Chavez, overlooking Town Lake. If you have the option, be sure to request a room facing southwest. The other highlight was the pool. I stayed mid-week to avoid the partiers that typically come on the weekend, so I can't speak to that experience, but for myself, I had plenty of room to layout and enjoy the pool. Plus, as of mid-April, you no longer had to request a pool time. I assume they still offer reservations for the cabanas, but pool chairs were first come, first serve when I visited. Also - the sunsets are AMAZING! My only critique is the corner king is a touch on the small side. Granted it was just my husband and I, so we had plenty of room, but I recall the JW Marriott having slightly larger rooms. Other than that, the staff was professional, friendly and I enjoyed my stay!

I had a good experience with most of the employees. The valets were all very personable and friend. Specifically Zane, Anthony and Xavier were amazing. In the little shop by the front door I really appreciated the lovely customer service provided by Mike. He was so nice. I did have a few unnerving experiences with some female staff when I first arrived on Sunday around 2pm when I arrived one of the front desk girls chased me over to the bar area and demanded to know what I was doing there and if I was checking in which I was obviously was since I had a suitcase. I was waiting on my aunt who reserved the room. She was not nice about it. Guess I don't look wealthy enough to have had a room there in her opinion. Also had a girl with pink eye liner on Monday in the shop where I met Mike be pretty rude when answering my questions about the food available. Those two ladies both need to work on their customer service. Maybe can take some tips from the fellas outside.

We arrived at 12:20 am because our flight was delayed, our room was not available, my wife had to wait for almost 30 minutes before they could book us a room. Ended up in what they called an upgrade with a balcony and a pull out bed? No wayyyyyyy! Then maintenance had to be called for the fridge, housekeeping had to be called because the glasses wee dirty, security had to be called because our neighbor was kicking our door for making noise. Then on top of all that after attempting to grab my doordash I get told by the cleaning people on the 7th floor to go funk myself and that is when they clean the floors on the 7th floor! At 1:50am??? Are you kidding me??? Your general manager should be roasted for this decision. It was their decision to make this happen!!!!! People are trying to sleep at 2:00am!!!!!! Are you crazy?????? This was the worst Marion experience ever! We are shell shocked, underwhelmed, canceling our Marriot Memberships immediately!!!!!! This has continued from New Orleans, Las Vegas, New York, San Francisco!!!!! You all just suck really bad now. Your over night guest service specialists should get a gold trophy exemplary customer service. They nailed it. But everything including our room sucked majorly!!!! Worst stay ever. We will never ever ever come back!!!!!!! Never. Leave us alone! Don't message us don't call us don't bother us! This was the last straw! Yall used to amaze us. Now you just make us hate you. Night crew good. Jenny did her best despite you idiots fudging up our reservations.

By far the best hotel in Austin Tx and maybe even the US. Service was phenomenal and Zanzibar is definitely worth it.

This lobby is so loud it's unreal. The rooms are okay, but most you have to walk through the bathroom area to get to the bedroom. The only ice machine in a hotel 30+floors is on the 7th floor. And don't bother asking about the M Club for members....you'll get a cheerful "it's not open! We're a new hotel (over a year, huh?) and they pride themselves on parroting the cheerfulness of the front desk manager. Doesn't mean a thing. They are PROUD the M Club isn't open and they will make you wonder if you're nuts for wondering why a NEW HOTEL (their words) over a year later still hasn't opened it. So business travelers be forewarned. It's the loudest Lobby/bar/restaurant you'll ever be in It's a weird Marriott. I have to stay there, my company makes me, but you don't.

Gwen was awesome- she helped us with our bags at luggage check and kept everything safe!