Angela W.
Yelp
Long story short: do yourself and your child a favor and just bring them here! Most amazing stress-free dentist visit ever!
Longer version:
I have two children age 1 and 5. I scheduled the 1 year old to visit a day before my 5 year old, just to see how things go and what I could do to prepare the older child.
When I checked in at front desk on both days, they knew exactly who I was bringing in when I said my daughter's first name, I didn't even get to say their last name. It's like they are well prepared and already went over who's coming in, this is small but sure made us feel welcomed.
There's no holding a clipboard or flipping pages to fill out patient information as everything was done on iPad. Super important as I may need to hold my baby if she gets anxious. Also, the waiting area has power outlet plugs to avoid little hands being too curious. The play area is fun and cool. You know they took the time and thought everything through.
Now on the major show, on our first day with my 1 year old, Brittany, the champion of the day, explained everything in details. She was extremely patient, helpful, cheerful, and so understanding of how nervous my 5 year old could be. The 1 year old did quite well for her visit and got a teething toy and a goodie bag that her sister will later see at home. The goodies created positive anticipation, and big sis wanted one too. Brittany gave us gloves and mirrors for us to play and practice at home, and we sure did.
The next day, big sis already knew the drill. She was looking forward to playing at the play area, and excited that she got to see a movie while getting her teeth checked. This time, Emily was our star of the day. Her sweet voice, smiles, making sure big sis knew what was being done, getting consent before actually starting every procedure, encouraging big sis to get pictures of her teeth (x-ray). And I forgot to ask the lady who helped with X-ray but thank you for cheering! All these made our trip so wonderful.
Dr. Lucas is caring, professional, and pays great attention to both my girls. She looked carefully at big sis's x-ray, explained how things are the way they are, and her recommendation. Dr. Lucas is great with little ones and remembered to tell me to praise my girl at home for sitting on the big kid chair. Thank you so much. Thank you all for taking good care of one little human at a time. We appreciate Austin Pediatric Dentistry so much!