Stephen C.
Yelp
I really wanted to love this place since I'm an aviation fan at heart. When we arrived it took a bit for the hostess to seat us (party of 2) even though there were plenty of tables. Our server greeted us promptly and we ordered a pretzel appetizer. We were pretty hungry from being at an all day event. We decided our entree choices pretty quick and ordered our food. We noticed around 30 minutes since ordering tables that came in after us were served several rounds of drinks, appetizer and even some received their food. 45 minutes in I asked about the pretzel and the status of our dinner, when the server returned he answered us with his mouth covered because he was eating food!!! His answer was were slammed and your pretzel will be out soon, he then said the entree my son ordered took a long time to prepare. This is a smokehouse!!! All the food is smoked and prepared, just needs to be hot held and assembled, I have 26 years experience in the industry. To add to the disappointment, the sides we ordered we were told an hour after ordering that they were 86 or better known as ran out...when the food finally arrived, much of it was cool or Luke warm. I did ask to speak to the manager, a pleasant lady came out and apologized and said she'd comp some of the meal. Mind you I came to enjoy dinner with my son, not get a discount for poor service and sub par food. The appetizer was removed and a $4.00 discount was applied. Also lastly and somewhat offensive, our server after eating food while telling us our food wasn't ready, requested we pay him in cash so he didn't have to pay tax on the gratuity...unbelieveable..If anyone gets it, it's me I've been that manager having to talk with a guest that we missed the bar...my biggest take away is if you forget to send an order to the kitchen, own up to it right away, don't BS the guest. Value the customer, again never came in for a discount, but ,$4.00 on an hour and half delay, final wrap up ..I'm sure if they had executed better with service and properly trained staff this easily could have been a 5 star review. Unfortunately it was not. I may or may not come back.