Travis N.
Google
Heads up, orders over 75 dollars automatically include 20% tip on the bill. If you’re not paying attention you’ll tip again. Don’t tip on orders over 75! Food is gross, staff standoffish. Great atmosphere (good on ya).
I got a few responses from the company and GM after this review, please see below. Latest response is right below, older and initial response below that.
I responded that while I really appreciate the follow up and that this shows leadership I still disagree with the auto tip for orders 75.00 and up. Seems too low.
***Edit***
Got a response from The General Manager ,please see below:
"Hello, my name is Adam Boutelle and I am the General Manager for B Grill. Thank you for taking some of your time to share the details of your experience with us. The time you chose to spend with us is valuable and we appreciate it. I would like to apologize for the experience you had at B Grill. You are correct that there is a way to handle things and it sounds like we missed the mark with your visit in regards to service and your meal. We would like to invite you back or make it up to you somehow, on us. Do you frequent LAX often? If not, would you like a refund? We appreciate you choosing us and would love an opportunity to change your mind. Thank you,
Adam."
***Edit***
responded to company response from below. Waiting to see what they say. Here is my response to them in full...
"per your response to my Google review I have detailed my reasons for the two stars from a standpoint of specificity, so here it goes.
My review is based off what I would consider a standard and par experience at any bar, Let alone a steakhouse.
I went straight to the bar and had to sit in front of an unbussed section with half eaten food and crumbs for much longer than I thought appropriate. The bartender had a very laid back vibe to her to the point of indifference. I could tell she was having or had had a long day.
I watched her response to other patrons as similar. they would ask questions like, " Can I get some hot water for my water bottle, now that may have been against policy but bartender who was having a bad or long day may have responded by saying (with a smile), "I'm sorry I can't do that directly but I could absolutely pour it in a cup for you if you'd like, I'm sorry I can't do more".
It took forever for her to take my drink order and twice as long to get my food order. You may have been understaffed at that time so I can't speak to that but I did notice that there were only four people at the bar at that time and most of the dining tables were empty, so at least the lack of hustle wasn't due to that.
The food is substandard but that may be an airport bar problem and altogether an unreasonable expectation to have quality food at a place like yours. I had the turkey wrap, which tasted like a heated up wrap from 7-11.
That whole automatic tip for orders over 75 dollars?? considering the price point of the drinks, people are going to hit that pretty easily. That is predatory and the majority of the reason for the two stars. My main purpose in posting the review was to give people a heads up on that last point."