Lourdes Gomez de Cordova
Google
I recently visited B-Side by Itamae and unfortunately, my experience was quite disappointing. Right from the beginning, I noticed a lack of greeting from the staff. The employees seemed disinterested and far from enthusiastic about serving us.
Throughout my meal, I made numerous polite gestures such as saying "thank you," but not once did I receive a "you're welcome" in return. Our server appeared either annoyed with our presence or too aloof to bother with attentive service.
The food itself was mediocre at best and certainly not worth the high prices. To add insult to injury, when it came time to pay, I discovered that a tip was already included (which wasn't the problem). However, despite the lackluster service, the server audaciously hinted that additional gratuity was expected, which was completely unwarranted.
I had previously visited this establishment when it was just Itamae and had a similarly underwhelming experience. However, after enjoying their handrolls at a EatsCon by The Infatuation, I decided to give them another chance. Unfortunately, there were no handrolls available during my recent visit, and it turned out to be an even bigger disappointment than before.
Overall, I would advise against dining at B-Side by Itamae. The lack of hospitality, subpar food, and unwelcoming atmosphere make it a place to avoid. Instead, I recommend seeking out a restaurant that values its customers and offers a more pleasant dining experience.