Ian S.
Yelp
Overall solid with just a few items that distract from what should be five star experience.
Firstly, the good:
-- Service. The staff were awesome. From the Host to the server accepting orders and the line cooks, top notch service. Very friendly, helpful, and the food was really well done;
-- Food. As mentioned above, the food was really good. I had the Benny Hill (eggs Benedict with a chipotle hollandaise). The eggs were cooked perfectly and the side potatoes and okra were done very nicely......not too much oil/fat, just enough to keep them from getting dry;
-- Coffee. The foam on my cappuccino was done beautifully and the proportions (espresso, milk, foam) were spot on (many places call it a cappuccino, then really make a latte);
-- Both my food and drink came out in fairly short order and within maybe 30 seconds of each other.
Room for improvement/distractions:
-- Check-out. Ordering is counter service....no problem there, but when I went to pay via the terminal, I was queued for tips for "19%", "20%" and "25%". Especially considering that this is asked *up front* and for walk up service, this was surprising and I found it off-putting;
-- Service. I was eating in.....my cappuccino came in a paper cup. Just seemed like a party foul. The server who brought it offered to fix it and "re-make it, it just doesn't do well when it's transferred" (which, that's a testament to her level of focus and that of the staff), however I elected to enjoy it vs wait for it to be remade;
-- Coffee. The cappuccino was ok, it was a bit sour though.....ok, but disappointing, perhaps just pulled a bad shot(?).
Again, overall a solid experience and I'd go back, I'd just opt for tea as a hot beverage and ask up from for a ceramic cup.