Mikey East (8bit_ginge)
Google
Hard to miss with that blazing orange branding, but sadly Badiani Chelsea is all style, no scoop. I’ve been before and had great experiences, but this visit? A letdown from start to finish.
Staff were visibly unbothered, the queue moved at glacial speed, and delivery drivers clogged the front like they were guarding the gelato vault. Two customers actually gave up and walked out. The loyalty app puck was buried under receipts like it was an inconvenience to even acknowledge. Yes, a small thing, but indicative of the chaos.
The gelato itself was packed with ice crystals and noticeably lacking in flavour. My affogato came with no advice, no smile, and no care. And don’t even start on the outdoor area: stained cushions, bird droppings, and an AC unit loud enough put off any customers that made it past the ordering experience. Not exactly the vibe.
For a premium spot in Chelsea, you’d expect better, at the very least, clean tables and customer service that isn’t allergic to enthusiasm. Sadly, even after opening at 12:00 on a weekend, the stools were still on tables 30 minutes in. If you’re not ready for customers, don’t open.
Two stars, and that’s mostly because I remember when this place used to hit. Here’s hoping it finds its groove again, but right now, it’s just not it.