Balducci's

It’s a fine grocery store, clean and convenient if you need something on the way home. I was expecting more in terms of high-end, gourmet offerings. They had some, but most were prepackaged items you could find elsewhere.

Initially I felt real good shopping in the famous Balducci"s, UNTIL I was checking out. I had a problem with adding the "hot food" to my bill so I was looking around for someone to help me. In a few seconds a lady came straight to me Nice, right? I told her I could not add my hot plate to my bill. She search & found it and even offered me a discount if I scan the code...real sweet. THEN she started searching the camera on the self check out register to see if I had Indeed scan all my items she even asked if I did...but why check the cameras when u could check the items listed with my present goods?? The stranger thing was the lady who worked in the food section came there too She whispered to the lady who was helping me & she came back and rechecked my order looking at the cameras again. I felt soooo profiled. That was the last time I will ever go back to the famous BALDUCCI'S Pslmer Ave; Scarsdale. WOW...always hear of things like this but didn't know it could happen to me

Lovely staff always, truly a pleasure. Great butcher's and deli counters and a diverse selection of high-end condiments. However, the fruit, veg, and dairy prices are wholly unreasonable. Like, think of a number and double it unreasonable. Shame.

wish I had more time to shop. They look like they had amazing offerings, ready to go dishes and specialty items.

I typically order from this store for company events and though the quality of food is great, they are exceedingly late with deliveries and rarely deliver within the delivery window (30min-1hr late). I've found upon calling to inquire they do not know the status of their drivers regardless if you order directly from them which is frustrating because we're entrusting the company to cater and deliver promptly. Great food, extremely poor customer service as of late.

Great selection of foodstuffs - including locally prepared.

I’m a local, live down the street. The old white lady who rang me up yesterday treated me like a subhuman and tried making it clear that she does not want me at your store. My family has been shopping here for years, I’ve never seen her before. I’m young, have a slight accent because we speak Hebrew at home and look more Middle Eastern than your average Ashkenazi Jew. The Black woman who complained on here about being profiled is right, some of their front end staff is xenophobic, ageist and racist. This is not normal and not something I want to see or experience in my neighborhood. Very disappointing because everyone else I interacted with at your store yesterday was super friendly. I reached out through your website as well but haven’t received a response yet. I’m beyond disgusted and shocked.

Produce appearance and selections very good. Prices based on demographics perfect for environment staff curious, knowledgeable, and friendly. Plenty of check out when leaving.

Stopped in Scarsdale to pick up a few things on my way to CT from LGA. Balducci's is a great store. Lots of Italian specialty items, prepared foods, and a nice looking bakery. Also the staff was friendly especially the woman at the self-checkout. Two complaints...small parking lot and no rainbow cookies in the bakery!

I really like Balducci's because of their fresh fruit selection, but their new app for savings is super annoying. It used to be that when you went to check out, all you had to do was input your phone number into their machine to get savings. Now you have to go to the app on your phone (which can mean you have to put on reading glasses), and you have to wait for it to load, scan your member code, and clip coupons on your phone. It's a major pain in the neck. I always ask the employees to help me with it because I can't stand it. Plus, it slows down the line . I hope Balducci's will do away with this soon. When we go shopping, we don't want to have to do all of this to get savings. I would have given Balducci's 4 or 5 stars if it hadn't been for the app.

Love Balducci's. Needed to have a clean day after days of holiday indulgence. Plenty of organics, many ready to grab and go... especially for those like us who were visiting. The staff easily found the stuff we couldn't even in areas that were not their territory. Plenty of parking out front. Glad for the personable cashiers.

I love this store so much. They have so many fun items that are on the healthier side. Their hot bar and soup bar are great for a grab and go lunch/dinner. They have coffee shop where you can sit and have a bevy. The staff working the counters are nice. I wish it wasn't so expensive but I can't stop going when I want something different.

Horrible catering experience food barely edible and had to heat everything prior to guests. Way overpriced. Never again

Went to Balducci's, filled up my shopping cart, and was told there were no shopping bags in the store. The staff blamed it on corporate, stating that they have changed the way shopping bags were distributed to stores. I suggested that they should shut the store if customers have no method of bringing their goods home. I was told this was not possible. It's uncertain whether failing to stock stores with shopping bags is beyond belief incompetence or next level woke insanity. Perhaps both

This is a cute boutique market. Very pleasant to walk through and explore. A pretty good selection of items. it is expensive, but offers quality on many things. The staff is extremely friendly, pleasant and helpful.

Post-pandemic prices are atrocious, even compared to the overall level of inflation. The owners are shamefully taking advantage of the affluent zip code to gouge customers. And as others have noted, they effectively gutted the rewards program. I will still stop by for one or two items if I'm in a hurry, but they've lost a decade-long customer for life. Please, vote with your wallets and don't pay these exorbitant prices.

We visited NY over the summer to visit family and I popped into Balducci's as I was in the area getting my hair done across the street. It's definitely one of those boutique stores. Small, expensive, but I did find a good selection of Gluten free and vegan snacks (which because of allergies, I need). The layout of the store is really strange. I realized at check out that I missed something on my list because I somehow missed a whole aisle in the middle. It's also very pricey. To be fair, I live in Seattle and this pricing is very similar to home so it wasn't the worst sticker shock. If I lived local, I don't think this would be my go-to place to shop for sure. There were a couple of people at registers and thankfully no line so I could pop back and grab the one item I missed. Nobody seemed overly friendly or rude. Just meh.

I MISS HAY DAY Their coleslaw used to be so unique with less mayo but with Balducci it's all the same. Just overpriced same old coleslaw you can find anywhere.

The food is fresh, high end, and super expensive. It gets five stars for fresh, 5 stars for taste and -1 Star for cost. What do I like--salad bar is awesome; meat showcase is Inspiring and deli counter is humungous. Also they have a bakery that will rival many a stand alone bakery. It's not a full fledged grocery but I've never been stymied in getting what I need. The cost....oi vey.

Four apples for over $13. Fage brand yogurt for $12 (other stores charge about $6). Avocados for $5 each. A bag of mandarins -- the same brand you can find at Stop & Shop? $12. This shouldn't even be legal. Great selection but ludicrous upcharging like I've never seen before. An upscale grocery store charging a premium on hard to find items makes sense; charging double and triple for items you can get at any grocery store in the country? Idiotic. And the mandarins were rotting.

This seems like a great store and has lots of options. However, I was not greeted by any employees. Actually, the entire time I was in the store (10-15 minutes) I didn't see an employee and was not asked if I needed help, although, I definitely got lost and asked a few other customers questions. In addition to not being a "user friendly" store, I am definitely not paying $7 for a bag of chips. Insane. This store is super over priced. I wouldn't come back here or buy anything here because of the outrageous prices.

If there was an option for zero stars I would put that. Expired Food for $$$, bought Mac N Cheese from deli on 1/1/2022, it was expired on 12/30/2021. When I came to return it manager told me that it expired today. I had to update her on what date is today. Day before that was buying discounted holiday chocolates, one item wasn't discounted in the system, took 2 managers and 30 minutes of my life to explain to them how to divide 40$ by 2. After that uneducated manager took my receipt and left. I asked for my receipt and she said she doesn't have it. I lost my cool and then after her running around for few minutes she found it. If this is a level of intelligence of their managers, not surprised expired food is sitting on the shelf. Horrible service, expired food, but they charge almost double comparing to bigger super markets. Never going there again.

I dont know what happened to Balduccis in Scarsdale, NY, but I have been coming for years to this store and in the last few months, there seems to be new management and new rules. Dont bother asking for help- you will NOT find any employees. They are very understaffed, employees look burned out and sad and have no time for customers like they once did. I was in the store yesterday and asked a manager/employee who was walking around aimlessly by the name of " Dave " for help. He knew absolutely nothing, didnt help me resolve and instead told me he would get someone. Who is he going to get when there are NO EMPLOYEES?? WHY COULDNT "DAVE" help me??? 15-20 min passed and I left, I dont have that type of time to waste when I can go to Whole Foods and get better service/better food and quality experience. I have spoken with a number of employees and they all share that they are now understaffed. I cannot continue to support a business I once loved when they clearly treat their employees like dirt. Food quality is among the things that has gone down too. Beautiful pastries and desserts are now low quality and it is obviously not the same. I arranged for a bouquet in the flower dept and was told to come back because there was only 1 person working. Went to bakery dept and wanted my usual cappuccino and nobody was there. I asked the front cashier where is anybody for the coffee station and they told me " do you want a regular coffee bc there's nobody there to make a cappuccino ?" Where is everybody and why is this place once again severely understaffed? It seems these employees are treated like slaves. When you're in the store, you can hear every two minutes someone on the inter comm trying to reach someone to get help to a customer because they're so severely understaffed. This is a nerve wracking, anxiety inducing experience. I do not want to go to the market and be stressed out. Goodbye Balduccis, and hello Whole Foods.

You go to Balducci's for quality and service. Yes, it's more expensive but I'd rather eat terrific fruit for more $$ than buy tasteless fruit for less and throw half of it out. They also have an excellent butcher shop, seafood shop, and appetizing (best roasted sweet chili brussel sprouts in the world, even for those of us that don't particularly like brussel sprouts). They also have an amazing assortment of groceries for a non-huge store. Also great service HOWEVER they just added self-checkout which, in all honesty, sucks, in a store where the cashiers bag and seal your purchases and actually smile.

When describing my new neighborhood to Manhattan friends I lost track of how many times I said, "...and Balducci's is around the corner." Beautiful store, wonderful, friendly, helpful employees - one cashier (older woman) actually said, "welcome to Scarsdale - do you know about our rewards program?" after I told her I just moved. I shop at BJs and Costco often as well and although I understand why reviews comment on price this is a gourmet and speciality food store. It's just a different kind of store.

Balducci's is one of those places you only ever go to for one or two things. They have the highest quality beef in upstate New York, outside of local farmer's markets. I always get beef from them, but nothing else is really worth what you pay. You can get the same quality vegetables and nonperishables (often better) from DeCicco, Stew Leonard's or even some ShopRite locations at half the price. Hell even Whole Foods is less expensive. But if you want a really good steak, this is the place to go.

I purchased a california roll and cole slaw here the other night. A few hours after eating these products I had a horrific case of food poisoning. (Like Staph toxin.) I shop here occasionally because of its convenient location, but I find the prices to be nuts, and the quality of the produce especially to be pretty disappointing. I also worry about the freshness of some of the prepared items.

Came here during the pandemic and lines were reasonable.Food was fresh and very high quality. Staff is very nice. Pricey, but for me, the food was worth it and even more - I saved time by not waiting in lines at other stores

We've been to Balduccis a few times and always had a tasty sandwich or prepared salad. Expensive but tasty. But the other day my friends picked up latkes, brisket, matzoh ball soup, mini bagels, and black and white cookies and the only thing halfway decent were the latkes. The latkes needed to be crisped up but they were okay and the cinnamon applesauce was good. Otherwise the brisket was dry and not tasty (and outrageously priced), it wasn't even worth finishing the matzoh ball soup (which is hard to screw up), and the black and whites weren't as good as ones from Whole Foods. The bagels weren't close to real/good bagels. Overall completely disappointing.

Very rude staff. I brought my ESA in with me and held her in my arms the entire time I shopped. Employees gave me immense trouble and dismissed me when I tried to explain. At the point of checkout, the high school age girl they had working was very rude and unfriendly. She didn't seem willing to help and acted as if I was a bother to her! Will never shop here again. Very disappointed in how they treat their PAYING customers. Save yourself the trip and go somewhere else.

Some jerk wrote that he wasn't greeted at the door. You're at Balducci's for food. If you wAnt a greeting, go home and somebody is bound to say "hi" to you. Then again, maybe not. Found everything I needed and wanted. Everything is fresh, displayed in clean dishes and the showcases are clean. Easy to find items whether meat, fish, produce, prepared food or desserts. After a long time of searching for fresh white potatoes, I found them here.I used to shop at Balducci's in NYC but they screwed up by selling to a corporation and eventually closed. They're open now but it isn't the same. My family is used to truly good food no matter the price. For all you cheap bastards go to Stew Lenards or Trader Joe's.

Balducci's: Think Adam's in Newburgh, N.Y., only smaller, more expensive, and with better cars in the parking lot. That's Balducci's in a nutshell. You don't really need to know anything more than that, but in case you're curious, Balducci's offers a fine selection of fruits and vegetables; specialty foods; lovely cakes and coffee; and a small but fully-stocked fish and meat counter, as well as a prepared-foods counter that is a sight to behold. I've bought fish here because it's generally fresher than at other area supermarkets. At the prices they charge, it'd better be. Nothing here is cheap - a bag of Tate's cookies, baked and shipped in from the Hamptons, costs nearly $6 - and you'll find that most products cost at least twice what they would in another supermarket. This is not the place to do full-on shopping; indeed, with only five checkout lanes and narrow but pleasantly-stocked aisles, the store isn't really designed for the type of heavy-duty shopping that most people do on a weekly basis. Also, there are precious few non-food products, such as cleaning items, for sale here. That would be so. . . plebeian. This store is designed for the foodie in you, the dinner party maven in you, the gourmet cook in you. Indeed, even the magazine stands by the registers are stocked full of cooking magazines and copies of "Elle Decor." You won't find "Cosmo" or "Us Weekly" and their garish headlines at this joint. To round out the cash-register refinery, there is a stock of Lindt chocolates to tempt those waiting to ring up their purchases. If you can manage to get out of the store parking lot, which is ridiculously small, you will be left with a considerably lighter wallet but alive to the idea of what a high-end supermarket is and can be. It's Balducci's. It's expensive. It's snotty. It's gourmet food shopping at its best.

Just went to Balducci's for probably the millionth time in my life- grew up there as a kid when it was called Hayday. I walked around the store looking for chocolate covered pretzels and found one bag that had 6 pretzels for ten bucks, so I walked around again. Then this rude attendant who worked there comes over and obnoxiously asks me if I am looking for something. I tell her pretzels and she literally throws the same overpriced bag at me while pointing to a different carton of even more expensive pretzels. I asked her if this was all they had and she rudely asked me what else I could possibly want, and basically pushed me out of the store. Experiences like this are truly not worth my time. Way too rude, way too expensive. Save your money and go to Trader Joes.

When I moved to Westchester in 1996, this store, then called Hay Day, served the same role in Westchester that the Sixth Avenue Balducci's did in Manhattan - the best full line gourmet supermarket in the area. Time have changed, and this location was bought out, and merged with Balducci's. In the mean time, Whole Foods, Fairway and Tarry Market have emerged as rivals. Despite the competition, I still shop at Balducci's, taking advantage of their membership plan which offers a monthly coupon for a 10% discount on the entire store, and a $10 voucher for every $250 you spend. Used together, this amounts to a discount of approximately 14% on everything I buy, which takes the sting out of the high prices. You enter the store via a well curated produce department strongest in fruit - citrus this time of year, apples and pears in the fall, heirloom tomatoes in summer. The fruit salads are usually much better than supermarket quality. There are usually good offerings in the new potato, fingerling potato area, and on occasion, nice chanterelles. Onto the meat department, which is the strongest department in the store. Giovanni and crew do a great job- hangar steak is separated into its constituent muscles and sinews are removed, ground beef is fresh and prime steak is well cut and attractively presented. They will flaten chickens for the grill. If the Wagyu steak is on sale, it is actually a bargain. At Super Bowl time, expect to see coarse chopped meat for chili. D'Artagnan products are in the case. Fish is usually fresh, but prices strike me as quite high, particularly for halibut, chilean sea bass and shrimp. A recent reorganization has consolidated deli with prepared foods. While the store is now more attractive and feels more spacious, this seems to have led to a decline in service at the deli side. Sandwiches are quite good, particularly the Old Georgetown, with turkey and bacon. However, I do not think the store is making an effort to compete at the highest level, for example I did not see any Iberico ham which they used to carry, on my last visit. Balducci's does a decent job with appetizing, the whitefish salad is good and they slice nova or scottish salmon to order. In general I think the prepared foods here are better than at the local Whole Foods - less attractive sometimes, but better seasoned. The new counters have improved the aesthetics. The rotisserie chickens seem to be a favorite with the locals. The Jewish holiday foods are hit or miss. Brisket is pretty good although usually sliced too thick - kugel pretty bad. We nearly always go for the prepared vegetables - sauteed spinach, broccoli rabe,etc. which are usually excellent. The spinach is a good deal and fresh spinach cooks down so much. Cheese is, for the most part pre-cut, although the recent reorganization means the department is staffed and you can get something cut to order. It's not up to level of cheese at a Fairway, roughly on par with Whole Foods. Years ago, the bread department carried Pain Poilane, and Balducci's still brings in specialty breads from artisanal bakers, but it's not the strongest department in the store. There are also cakes and pies, but I don't usually plump for them. The bagels are better than the croissants. There is a large selection of oils, vinegars, pastas, canned goods etc. For the most part these are luxury brands at high prices, but the discount brings them down to earth. Sale coffee can be a bargain. At times there are good prices on Puerto Rico Yauco, hard to find elsewhere in Westchester. For those who want to consume something in store there is a coffee bar and a refrigerated case near the checkout counter offers a good supply of cold drinks. Overall this a quality establishment offering a high level of service.

I've never been to this market but so far I am deeply unimpressed. I am searching for Halo Top ice cream which is a brand not found in normal chain supermarkets. I called Balduccis to ask if they had it in stock as Halo Tops website lists them as a distributer. I first talked to a man who put me on hold for over TWELVE minutes. So figuring they forgot about me, I called back and asked the female if they carry the ice cream. She came back to the phone 30 seconds later and said they do. I asked if she happened to catch the price and she said with an attitude that she didn't check. I haven't even been to this market and now I'm not sure I will ever go based off this experience.

Baked good are to die for and they have specialty brands that are good, however, there is one employee whose attitude is so nasty, I may stop shopping here altogether. The few times I've had the displeasure of being checked out by her she's surly, nasty, and unpleasant-sometimes she's even gone so far as to slam my food around, breaking open the container one time. The attitude is completely uncalled for and unprofessional.

Love it here! There ARE things that you can't find anywhere else. You know, like offbeat biscotti's and protein drinks. Lots of cool, different things to add to your party details that no one else would think of. The meats are way overpriced though but the produce and just about all else is top notch!

Just tried to order a fruit platter for 10 people for tomorrow. It took 10 minutes for whomever answered the phone to understand my name and phone # and then quoted me $80 . Ridiculous!

The store as a whole offers a great selection of meats, cheeses, fish, breads, etc. Only top of the line products sold here and would recommend to anyone looking for real gourmet foods to purchase. Remember, you always get what your pay for so if you're looking for a piece of cheap meat or fish then this isn't the store for you.

This place is so so overrated. I went into the deli counter and asked for a Chicken Parm sandwich. The guy behind the counter attempts to put chicken fingers on my sandwich. Lazy sack. Umm. This is suppose to be a Italian market are you kidding me. Customer service is awful. Wouldn't be surprised if they go out of business.

This review is for catering. I've used them a number of times over the years for catering and I'm always happy. Great giant platters, delivered on time. Many nice and interesting options. I've done birthday parties, a christening and a few holidays with them. So easy to order online and they don't need a ton of notice. People always say they liked the food!

Disgusted. I used to love this store but if you're not dressed in couture, dripping in diamonds, the staff won't give you the time of day. I went in last Saturday. I stood at the cheese department while a woman re-stocked the cheeses and completely ignored me. After about ten minutes, I asked her where the raclette was and she said, I don't know and called another woman over who pretended to look and said they didn't have any. On a whim, I dug through the chesses and found the raclette myself. I said to the first woman, look you do have it, she didn't even nod or acknowledge me. Let alone apologize for not looking in the first place. Not nice. I'm going to Whole Foods from now on where I can get the exact same things without the snobby attitude. NEVER AGAIN!

Ya know the old saying: You get what you pay for and I love the quality of Balducci's foods. Staff is very friendly too. I'm happy to leave nearby.

It's Scarsdale and that's what makes Balducci's less than appealing. When it was Hay Day - more or less the same dynamic of rude shoppers who feel they walk on water. The original Balducci's in NYC was a fun place to shop with a host of great food and quirky service. The diversity of the place made it this way. This new incarnation serves food to the newly rich gentry. Balducci's has good service, but the fatigue of having to deal with uppity clientele can wear down anyone. As per the food - good. Not the greatest, but good for a gourmet shop. Personally, I find Dean and DeLuca in NYC a far better experience for the price this Westchester iteration charges. Even Whole Foods has a better ambience with more or less the same quality of food offerings. I will say this - parking has improved. It used to be a dodgy experience when you had to deal with dowagers in their boat-like Mercedes, Lexi' and other whale craft as they crowded you out of a space, or took an eternity to find their way to the road.

They're really a gourmet grocery store, but I just go there for the coffee. On my list of "best places to get a cappuccino." :) Their desserts are very good, too. My only complaint is a lack of wheat/gluten-free stuff.

September 28, 2015 I do not know how they stay in business. They will not take manufacturer's coupons. They have merchandise that is overpriced. Their merchandise can easily be brought cheaper elsewhere. Their merchandise is no better than elsewhere - just more expensive. Carol Nagy

A convenient, clean, well stocked market with extraordinarily high prices. It's almost laughable, if you don't look at your sales slip.

Pricey yet well curated. Everything is neat and orderly, and the produce is great! Check out the salad bar for quick meals on the run.

A neighbor often shares beautifully packaged goodies from here - although as I stepped back and really tasted the stuff, it wasn't at all special. So I finally visited. I walked around for a LONG time admiring all the overpriced stuff and I was never approached for help. I finally got a basketful of chocolates, prepared deli items (knishes, salads, gyoza) and had to flag someone down to package up a mousse cake. At home, the chocolates were just so-so, the deli things were eaten but not enthusiastically, and the mousse languished in the fridge. Very disappointing! With Fairway, Whole Foods, and Trader Joe's around, there's no need for me to come here. Pass.

Balduccis is my mini gourmet store...its not the "go to" for a bulk shop, but its a sure thing for a condensed list of specialties. I go for the fresh squeezed orange juice and the marinated steaks. They have a great selection of other gourmet items, fresh and packaged!

It has the same name with a store in the west village (on 6th Ave and around 9 or 10 th Street) that was closed. This is a much nicer setup - probably the same owner. The stuff is not cheap but appealing. I like the place but I would not go out of my way to buy stuff there. I still prefer Trader Joe with more down to earth grocery.

They have great gourmet and hard to find products (hard to find in Westchester at least), but they aren't cheap. I guess they're a version of Whole Foods before Whole Foods came about, except they don't have produce.

It's so nice to have a gourmet market in the Scarsdale area. Don't let the 4 stars fool you- the staff is horrible. Prepared foods are good but the people working are painful to deal with- slow and have trouble taking your order correctly. It's a beautiful market, though, that caters to an upscale clientele. Could use better parking.

I wish I could give them a better review but finding a full size bolt in one of the sandwiches was scary and then to not have them react appropriately (or at all) when I sent them the photo of the sandwich with the bolt was even scarier. I'm certain they would never intentionally put a bolt in a sandwich and it's concerning that there was no reaction whatsoever when it was reported - like this is an every day occurrence. Our catering order was about $1,000 and most of the food was good. Just a caution about their apparent carelessness.

November 5, 2013 I went there on Sunday. The staff hardly speaks any English. Manufacturer's coupons are not accepted. Store overcharges for what is sells. Help does not know where merchandise is or how much it costs. I wanted ginger ale. They had problems finding it. Went to check out. There was no price. They did not know what to charge. I do not know how this place stays in business.

I was expecting a nice shopping experience at Balducci's. They open at 7 AM and I arrived around 9:15AM - the store was not well prepared and it seems as if it opened just few minutes ago. My main thing was to buy some meat... well, they have a list of sale items there, but NONE of them was available and when I asked about it, the sale clark laughed at me as if I should know better and said that they won't get it until 2PM on Fridays and there may not be any even then. They do have gourmet stuff, but nothing more than Whole Foods and less friendly and pricy. The cashier was nice, but other workers were all so unfriendly. Quite disappointed. I will try again some other time of the day and hope that they have better prepared and better stocked....