Mary N.
Yelp
First and above all, I want to give a HUGH shout out to James, our server. He gets a 5 plus star rating for all his hard work, positive energy and attention to our group but sadly, and to no fault of his own, he was a victim of poor management.
Went with a group of 8 for Sunday Brunch. Atmosphere, decor an cleanliness all superb but that wasn't enough to offset the cluster of errors and mistakes our group had to deal with. For the longest time, it appeared, James was the only server to manage many large groups in the restaurant and as I said, he was hustling and working hard. Four of us ordered items including sourdough bread and then we find out, they are out of sourdough!! Small detail, I know, but seriously, it's a Sunday brunch hour and one would think the kitchen would be well stocked. Several of us also ordered cocktails which came out after the food was served. And, our dishes all came out at various times with the last of the 8 ( ironically mine) coming with the wrong side item and the food was tasty but several us us had lukewarm food.
But then things really went downhill. Being a yelper, I naturally checked in and was offered a free dessert for my first check in. The offer disappeared from my screen and James sent the manager over who stated "without seeing the offer on my phone" she couldn't authorize the free dessert. I pleaded to her common sense, showing her my phone where I checked in etc but she was firm in in answer. Several minutes later she informed me "I spoke to the chef and we can give you the dessert" ( not that the chef makes the decision but whatever, she tried to make it right I guess). And the final insult, was THEY CHARGED ME for the free dessert and put it on the bill which I then had to once again, have the manager make the adjustment. Unfortunately, this place has a great atmosphere and good potential but they definitely need to work on staffing, management and communication.