Kevin C.
Yelp
Food was good, mice were not.
My wife and I were dining at Bambolina Friday night. We thought the food was good and remarked we should come more often, but...then we saw the mice. Not one mouse, but multiple mice. The first one I saw darted across the top of the booth where my wife was seated, right behind her head. We then began to notice at least two other mice running and loitering on other seat backs.
We spoke to the manager, who assured us that their kitchen was clean and all Salem restaurants have mice. To which I responded, I have been dining in Salem for over 10 years and tonight is the first time I have seen a mouse, let alone mice, in the dining area in clear and close view of patrons. We felt the conversation was handled poorly and with little justification.
At this point we informed her we were not comfortable eating there and she refused to offer any type of remedy for the situation. I had consumed about 2/3 of my meal and my wife had hardly touched hers. During this conversation, the mice were still very much visible, running around, and not hiding.
If these mice are so bold and fearless in the dining area, I can only imagine what it's like in the kitchen.
We left disgusted and dismayed that not only did the manager not offer any type of remedy, she expected full payment for our off-putting (and unfinished eating!) experience. After we left, we walked past the main dining window, where we saw two mice in their front window.
Bambolina's food is good, but we can not look past the off putting experience, and the management's response. We are longtime Salem residents, but cannot in good conscience return or recommend this restaurant to others.